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“Very thin walls”

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Homewood Suites Williamsburg
Ranked #25 of 74 Hotels in Williamsburg
VA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very thin walls”
3 of 5 bubbles Reviewed 18 June 2012

We could hear other people like they were in our room. Kids fighting, crying, toilet, shower, sneezes, and much more.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Homewood Suites Williamsburg, responded to this review, 28 December 2012
Dear rsan,

Thank you for telling us about yoru stay with us. We appreciate your comments. Thank you for telling us your concerns about the walls in the hotel. We are very sorry for the inconvenience. We use guest feedback to make the necessary changes to the hotel to make it better. We strive as a hotel to make our hotel a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope you will consdier us again in the future.

Sincerely,
Homewood Suites Williamsburg
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674 reviews from our community

Traveller rating
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    108
    65
    31
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Raleigh, North Carolina
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 30 May 2012

I stayed here around Christmas time in 2011 and visited the amusement park. We had a two year old who was wiped out by the end of the evening so I called ahead to make sure a crib was in the room. I was assured it was, but it wasn't and I had to wait another hour before it showed up. Aside from that the hotel is in excellent condition, the rooms were very clean and breakfast was decent.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kris_F1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Homewood Suites Williamsburg, responded to this review, 13 June 2012
Dear Kris_F1,

Thank you for telling us about your stay with us around Christmas time of 2011. We apologize for the inconvenience of the crib not being available to you when you arrived. We appreciate all guest feedback. It helps us make the necessary changes to our hotel to make it better. We are very sorry for the inconvenience. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Homewood Suites Williamsburg
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Orlando, Florida
1 review
5 of 5 bubbles Reviewed 28 May 2012

I recently returned from a trip to Williamsburg for a friend's wedding, and I have nothing but positive things to say about my stay at the Homewood Suites. The staff was INCREDIBLY accommodating whenever we had a request, but even more impressive was how above and beyond they went to get to know us to provide personalized service. Every single time we entered or exited the hotel, the staff greeted us and asked how our day was going. They checked up on how my sick boyfriend was feeling, they asked about the wedding we attended, and truly seemed to take the time to remember us as individual guests and do everything they could to make sure we had an excellent stay. There was one woman in particular who really went out of her way to take care of us, and I wish I hadn't lost the sheet of paper where I wrote down her name. Leona? Neola? I'm so sorry I don't remember, but the level of courtesy and customer service she shared with us was beyond exceptional.

In addition, even after I checked out, when my credit card was charged in error, the issue was taken care of quickly and professionally. Thank you so much!!

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeskaLyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Homewood Suites Williamsburg, responded to this review, 31 May 2012
Dear JeskaLyn,

Thank you for taking the time to review our hotel. We appreciate all of you comments. We sure hope that your boyfriend is feeling better. Thank you for telling us about your experience with Lenola. She is a great asset to our team. We really appreciate all of her hard work and dedication. We will pass these great comments on to her. Our staff truly appreciates hearing when they are doing a great job. Thank you so much for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Homewood Suites Williamsburg
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Arnold, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 26 May 2012

The staff of this hotel were exceptional. They made it a point to ensure our room met our needs, They quickly responded to a outlet that needed replacement and a bulb that needed to be replaced. I've stayed at a number of Homewood's and this one was a little disappointing. The facility itself feels as though it is tired and ready for a much needed upgrade.While the facility was very well kept and clean the furniture and color schemes seemed somewhat dated and the mattress was a little soft and lacked support for our tastes. The complimentary breakfasts and dinners were the most disappointing and not up to the Hilton standards I have come to expect. Food was generally poor quality and often cold. in our opinion, Homewood would be better served by eliminating this low quality food service. Not having food offered would prove to be less of a dissatisfier than receiving poor quality food. Dinner beverage choices were reduced to coffee, water, ice tea and lemonade.a stark change from the wine and beer offering at another Homewood I had stayed. There are plenty of good restaurants close by, so not having good food at the hotel wasn't a major issue. All in all we continue to like Hilton's Homewood franchise, but this location would benefit from a little investment. Again, the staff was great and this is still a solid hotel to consider if your looking to stay close to all triangle activities

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank plittleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Homewood Suites Williamsburg, responded to this review, 28 December 2012
Dear plittleton,

Thank you for telling us about your stay with us. We appreciate all of your feedback regarding the hotel. We value all guest feedback. Thank you for telling us your thoughts about the food service. We are very sorry for the inconvenience. We are always looking for better ways to make this service better. We use all guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will consider us again in the future.

Sincerely,
Homewood Suites Williamsburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 8 May 2012

We were in Virginia Beach for a National Cheerleading competition and decided to head over to Williamsburg the next day to take the kids to Busch Gardens so we wanted something close to the park that could fit a family of 7 (2 adults, 4 children, and an infant). We got a good rate on Hilton.com. We requested a pack & play for the baby ahead of time so we didn't have to bring one with us. The hotel perfectly met our needs. Booked a suite w/ 2 beds and then a sofa bed in the living room. It offered us plenty of space for our family. Beds were comfortable, full kitchen was nice so we could keep bottles and drinks in the fridge cold. Internet worked well, TV channel selection was plentiful. Breakfast the next morning was typical Homewood selection. Scrambled eggs, hash browns, pancakes, sausage, breads/pastries/cereal/fruit/juices. At one point, they ran out of one of the pastries that my son and daughter wanted, and the staff member brought a plateful over to our table. That was a nice gesture. The staff was very friendly, always smiling, greeting as you moved through the lobby. They do a nice job making you feel at home. In terms of location and such, hotel has free parking, was easy to find, and close to Busch Gardens. About 5 mins away. Plenty of restaurant selections within 2 miles. Last tip - If you do have small children, I would give them a talking to before heading to the room about keeping their voices down. The walls seemed super super thin. Unfortunately our baby cried for a minute and I could hear him from down the hall when I got off the elevator. Only issue we had with our room is that the room lock was a little tricky to open after you swiped your key and probably could use some servicing. But overall, we had a good stay and would recommend to anyone who needs more space, wants a full kitchen, or if you have more than 3 children.

Room Tip: when you enter the main lobby you are actually on the 2nd floor. Breakfast is in the lower lobby wh...
See more room tips
  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sannicandrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Homewood Suites Williamsburg, responded to this review, 10 May 2012
Dear Sannicandrob,

Thank you for telling us about your recent visit to our hotel. We are so glad that we could accommodate you and your family during your trip. We appreciate all of your great comments about the hotel its self and the breakfast that you received. It is important to make all of our guests happy. Thank you for mentioning your concern about the lock on your door. We are currently looking into the issue. We are sorry for any inconvenience that this may have caused you. We are glad that you enjoyed your time in the area. We hope that if you come to the area again that you will sty with us.

Sincerely,
Homewood Suites Williamsburg
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Milford, MA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 April 2012

We had a very nice stay at this hotel. Two exceptional employees made our stay even better. Will was the host at the evening reception and every night he greeted us pleasantly and asked how our day had been. He bent over backwards to make sure we had everything we needed. Andrea was the very nice lady who checked us in/out. She seemed to always be at the hotel, and every time she saw us she greeted us warmly. She went out of her way to say hello and ask how we were doing or if we needed anything. These two employees really showed us some nice southern hospitality during our stay.

Room Tip: Try not to get a room on the lower level, as that is where breakfast/dinner and the pool are.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Homewood Suites Williamsburg, responded to this review, 27 April 2012
Dear Barbara H,

Thank you for telling us about your recent stay at our hotel. We are delighted that you mentioned our two employees Andrea, and Will. We are going to pass these great comments on to them. We appreciate all of your thoughts. We strive as a hotel to provide a clean, safe, and comfortable place to stay.

Thank you again for your time. We hope that we will see you again in the future.

Sincerely,
Homewood Suites Williamsburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockingham County, Va
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 20 April 2012

Our room had a terrible musty order and was not very clean. We always enjoy Homewood Suites, but this one was the exception. Breakfast was bad and the tables were sticky. We will think twice before we stay at a Homewood Suites again.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
1 Thank thecoaling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Homewood Suites Williamsburg, responded to this review, 27 April 2012
Dear thecoaling,

Thank you for taking the time to tell us about your visit to our hotel. Thank you for telling us of your concerns about the must and moldy odor. We have passed these concerns on to our management staff and we currently fixing this issue. We apologize for any inconvenience that this may have caused you. Thank you for telling us about your breakfast experience. Cleanliness in a hotel is a priority. This will not be taking lightly. We are currently working on your concerns. We are sorry. We strive as hotel to provide a clean, safe, and comfortable place to stay. Your concerns help us deliver that to future guests to our hotel.

Thank you again for your time.

Sincerely,
Homewood Suites Williamsburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Williamsburg

Property: Homewood Suites Williamsburg
Address: 601 Bypass Rd, U.S. Route 60, Williamsburg, VA 23185-2928
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Williamsburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites Williamsburg 3*
Number of rooms: 61
Official Description (provided by the hotel):
Stay at the Homewood Suites by Hilton(R) Williamsburg hotel, a charming hotel located 18 miles from Newport News/Williamsburg International Airport. Enjoy the comforts of home in one of the elegant suites, complete with your own fully equipped kitchen and separate living room. Situated in the center of colonial Williamsburg, the spacious suites make this hotel in Williamsburg, VA a memorable place for an extended stay or short holiday Enjoy the comforts of home at Homewood Suites, where your day begins with a complimentary cooked breakfast. Choose a spacious one- or two-bedroom suite with separate living and sleeping areas. Unwind on comfortable, classic furniture in front of your fireplace. Each suite is large enough for work, study or entertaining, and includes a kitchen with a full-sized refrigerator, microwave and coffeemaker. Relax on a comfortable couch in your living room, and unwind in front of on-demand movies on your 37-inch LCD TV. Stay connected with high-speed WiFi and two telephones with data ports and voicemail. ... more   less 
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Also Known As:
Homewood Suites Williamsburg Hotel Williamsburg
Homewood Williamsburg
Williamsburg Homewood Suites

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