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Homewood Suites Williamsburg
Ranked #15 of 73 Hotels in Williamsburg
Reviewed 27 July 2014

I have stayed at numerous Homewood Suites but this one was so very disappointing. As many other reviews have stated, the place is in terrible condition. I stayed July 14-18th. It needs remodeling; very outdated. Also the pool side was dirty; water plus the floor; food particles and used bandages were lying under one of the lounge chairs for the 3 days that I came to swim. The staff was great but the hotel itself is in terrible condition including the free breakfast. I expected much more for $152 per night based upon my experience with other Hilton properties like Hampton Inn and Embassy Suites. I will NEVER stay at this Homewood Suites property again. Also the air conditioning return was in the bedroom so it was very noisy; ran continuously. Both sinks were clogged; they did come up and fix them. Then house keeping would come in and clean but not deliver clean towels until later in the evening?! Strange. I love hot breakfast served at hotels. Homewood has always been delicious; except for this one. Cold eggs, same foods each morning. Supper meals were actually very good; the best part of the hotel. I was very disappointed in this since I had two other people to stay with me and I had talked up Homewood Suites which didn't occur at this facility.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Alisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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472 - 478 of 790 reviews

Reviewed 20 July 2014

First week of June. Stayed 3 nights. Staff was awesome and accommodating. Breakfast was meh - but not unexpected. Some things were better than others - eggs at hotel free buffett are always challenging. Room was clean, comfy, spacious and exactly what we wanted/needed for 4 days/3 night stay. Close to everything without being in the middle of all the tourists. Would stay here again. One of the best things about Homewood suites in general, the bedrooms are away from the door, hallway, noise. LOVE staying at Homewoods!

Room Tip: as with any hotel, if you want quiet, request a top floor, away from elevators.
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
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Thank deb l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Homewood Suites Williamsburg, responded to this reviewResponded 21 July 2014

Dear Deb,

Thank you for telling us about your visit. We are so glad that you chose us for your 3 night stay. We will pass your feedback on to our staff. We hope that you will choose us again in the future.

Sincerely,
Homewood Suites Williamsburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

We booked this hotel based on the Trip Advisor rating and it's Hilton affiliation. What a let down. Our smoking room was in the basement, next to the eating area and the AC blew leaving water on the floor in the sleeping area. It took two attempts to fix it and the floor was wet and later smelled like cat urine as they never vacuumed it up. Maid service was lacking as we had to ask for towels and toilet paper! Dishwasher didn't work. The mgt. was to have credited us with Honors points for one free night's stay and he never did. I was disappointed.

Room Tip: The wi-fi doesn't work well; very slow. Don't book a room through an agency; you get put in...
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Donna I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

The staff here are very nice and do go out of their way to be helpful.
However, the hotel is very old and rooms need updating. They have done what feels to be a "facelift" on the rooms, but the basics need upgraded. Kitchen appliances were very old and didn't work well. Coffee pot was dirty and looked to be decades old. NO OVENS in these units... only a two-burner stove top and an ancient microwave which turnplate doesn't even rotate. Ice machine didn't work in either of our rooms. Bath tub is old, leaky, and faucet was coming apart. Pool is very basic and indoors... we called to ask if we could use any of the other Hilton properties' pools; we were told no.
The biggest disappointment was the breakfast and "dinner" (reception) they advertise. We opted to stay here (though considerably more expensive than some of our other options) because we liked the idea of having food available for breakfast and dinner- especially with our young children. Breakfast is somewhat standard or a little less than hoped for. Waffles, gritty sausage and watery oatmeal, and such. However, the evening reception or "dinner" was a huge disappointment. Menu calendar in our room said they would be serving Chicken Parmesan tonight... we went down and found breaded Chicken breast, but no pasta or any other starch to serve with it. What a let-down.
I would only stay here if you get a great deal and don't mind basic breakfast and basically no dinner (or just eat in room). Just want to put the word out there so you can come prepared- unlike us.

Room Tip: Make sure you don't reserve a room on the "first" floor (actually is the lowest floor...
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Celesta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

We experienced excellent service from the staff. It is the only way we recommend travelling with family due to the spacious rooms. While normally I highly recommend staying with Homewood Suites with your family to take advantage of the complimentary breakfast and Manager's reception, this location's didn't live up to other Homewood/Hilton standards. Signage approaching the hotel can be confusing and difficult to see (signs for a Knight's Inn located in back and partially obscured by foliage). But the location is convenient. The rooms are clean and comfortable. The staff friendly and helpful. We would stay here again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank kamartin98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Homewood Suites Williamsburg, responded to this reviewResponded 21 July 2014

Dear kamartin98,

Thank you for telling us about your visit with us. We are very sorry that we did not meet your standards. We do value all guest feedback. We will use it to make the necessary changes to the hotel to make it better for you, and future guests. Thank you for your time. We hope to see you again in the future.

Sincerely,
Homewood Suites Williamsburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

Brought our extended family of 14 for a week of fun and family time. The Homewood Suites offered the best rooming situation and split our crew among two large suites. Thanks for the good space


Two disappointing points:

1- this Homewood does not serve wine and beer with dinner. We were bummed.
2- Our no-smoking suites must be converted suites. We could still smell the old smoke mixed with air freshener. Had an alternative room been available we would have taken it.

Stayed: July 2014
1  Thank D P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

The staff was great but the hotel itself is in terrible condition including the free breakfast. I expected much more for $152 per night based upon my experience with other Hilton properties like Hampton Inn and Embassy Suites. I will NEVER stay at a Homewood Suites property again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank Allen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites Williamsburg

Address: 601 Bypass Rd, Williamsburg, VA 33140-4105
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Williamsburg
Price Range: £84 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Williamsburg 3*
Number of rooms: 61
Official Description (provided by the hotel):
Renovated All Suite Hotel less than a mile from Colonial Williamsburg Experience the best of Williamsburg and stay at our all suite Homewood Suites by Hilton® Williamsburg. Stylish, spacious, modern, and loaded with useful amenities, we’re situated in the center of colonial Williamsburg and a short drive to Busch Gardens and Water Country USA. For those arriving by air, we are 18 miles from Newport News/Williamsburg International Airport. From a free daily hot breakfast and evening reception Monday thru Thursday (featuring light snacks and drinks*) to complimentary Wi-Fi, we’re designed for comfortable and productive stays. Enjoy a swim in the year round heated indoor pool, go for a workout in the modern fitness center, or fire up the grill in our outdoor area. Conveniently located near many local companies and businesses, including College of William and Mary, you can go from boardroom to vacation mode in minutes. Explore the fun and history of Colonial Williamsburg, Busch Gardens or Water Country USA and nearby attractions Jamestown Yorktown historic areas. Catch a game at William and Mary’s Zable Stadium, tour the historic campus, or visit Colonial Williamsburg’s Merchant Square for a one-of-a-kind shopping experience. We also offer our guests a variety of smart touches designed to make traveling easy, like our 24-hour market, gift shop, safety deposit boxes, and onsite laundry facilities. Our Suites At our Williamsburg hotel you don’t need to upgrade to a suite because every room is a suite, offering smart decor and amenities. Choose from a spacious one-bedroom or two bedroom suite, all with separate living and sleeping area. Each suite includes a fully equipped kitchen with a full-size refrigerator, microwave, and dishwasher ideal for extended stay guests. Offering a large selection of rooms with two queen beds, we’re a great hotel for families, corporate travelers, and groups. Whether you are in town on business or on a weekend getaway, you’ll love our spacious accommodations near Colonial Williamsburg. Our Suites Guest Perks Start your day with a delicious hot breakfast featuring eggs, sausage, fresh fruit, and a variety of baked goods and pastries, as well as juices, coffee, and tea. Unwind at our complimentary evening reception offering a light meal, snacks, beer, and wine*. Built for travelers on the go, we have a 24-hour onsite market and offer grocery shopping service. Don’t skip a workout at our 24-hours fitness center, enjoy a refreshing swim year round in our indoor pool. Our 24-hour business center features free WiFi, complimentary printing, fax facilities and more. ... more   less 
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Also Known As:
Homewood Suites Williamsburg Hotel Williamsburg
Homewood Williamsburg
Williamsburg Homewood Suites

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