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“Great location and cafe”

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Courtyard Williamsburg Busch Gardens Area
Ranked #27 of 73 Hotels in Williamsburg
Certificate of Excellence
st. clair
Level 5 Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great location and cafe”
Reviewed 8 August 2014

We stayed here for a visit to colonial Williamsburg and bush gardens. The room was spacious and quiet and the was a lovely outdoor area with an indoor/outdoor pool and hot tub. The staff was very friendly and knowledgeable and we loved the cafe which featured Starbucks coffee and food. We would stay again.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gosteelers81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd W, Manager at Courtyard Williamsburg Busch Gardens Area, responded to this review, 19 August 2014
Dear gosteelers81,

Thank you for staying with us at the newly renovated Williamsburg Courtyard by Marriott. We appreciate your feedback and are glad that you enjoyed your stay. We do our very best to provide a clean and comfortable lodging experience for all of our guests...thank you for noticing. Also, we are glad that you enjoyed the Bistro, our fast casual dining option open for breakfast and dinner that includes Starbucks products and a full bar. Thank you again for staying with us! We hope to see you in the near future.
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244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Manassas, Virginia
Level 4 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 August 2014

The location can't be beat if you want to be close to Busch Gardens, which is what we wanted.

We booked two rooms, one room was a King room and one room had two queen beds. The room with the two queen beds had more space! To start off the trip, my mother was going to their assigned room and walked in and the room was occupied! We went back to the front desk and they did apologize many times and felt very bad, they did give us a free breakfast for this glitch!

The rooms were comfortable and clean, but could have been a bit more clean. It was newly remodeled, nice white comforters, and decor very nice. However, the air conditioning/heating units could have also been updated when the hotel was remodeled - our air conditioning unit made a ping/clang sound all night. There is a balcony on the room, but barely any standing room. The bathroom has the sink in the hall and then the toilet and shower in a separate area with a lockable door. There was a fridge in the room, but no microwave, there was a microwave in the lobby though, if needed.

The lobby is awesome! Plenty of seating with lots of plugs for electronic devices. TV's everywhere, daily newspapers, local brochures, Starbucks coffee and breakfast sandwiches at the breakfast bar!!! A small pantry of snacks and necessity items.

I would stay there again if I get a good deal. I would stay there mostly for the Starbucks breakfast bar and the location to Busch Gardens.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank angsreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd W, Manager at Courtyard Williamsburg Busch Gardens Area, responded to this review, 19 August 2014
Dear angsreviews,

Thank you for staying with us at the newly renovated Williamsburg Courtyard by Marriott. We appreciate your feedback and are glad that you enjoyed your stay. We take great pride in providing a clean and comfortable lodging experience to all of our guests. We do apologize for the inconvencience of being given the wrong room but glad that it was quickly corrected. I was also glad to see that you had a quiet and refreshing stay with us and you enjoyed the room and the "awesome" new lobby. This is the new lobby that includes the Bistro coming to all Courtyard's. Thank you again for staying with us! We hope to see you in the near future.
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Greenville, NC
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed 3 August 2014

Checkin was easy with extremely pleasant staff. The hotel was quiet and beautiful even at the peak of tourist season. I knew a family was in the room next door, but I never heard them. There was nothing bad about yhis stay. Will definitely stay again.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greenvillegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd W, Manager at Courtyard Williamsburg Busch Gardens Area, responded to this review, 4 August 2014
Dear greenvillegal,

Thank you for staying with us at the newly renovated Williamsburg Courtyard by Marriott. We appreciate your feedback and are glad that you enjoyed your stay. We are thrilled to hear that our staff was able to make your stay more enjoyable. We have worked hard to attract, train and retain a thoroughly engaged staff that enjoys taking care of our guests needs. We understand that taking care of our associates is as important as taking care of our guests. Also, thank you for noticing our newly renovated hotel!

Thank you again for staying with us! We hope to see you in the near future.
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Grottoes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014 via mobile

The hotel is in great location for busch gardens. Very nice hotel. The lobby is very welcoming. The rooms are comfortable and very clean. Beds are comfortable. Loved the modern feel of.the.hotel. I don't have one complain about hotel, will stay again when we come to Busch Gardens

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rdawg567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd W, Manager at Courtyard Williamsburg Busch Gardens Area, responded to this review, 4 August 2014
Dear Rdawg567,

Thank you for staying with us at the newly renovated Williamsburg Courtyard by Marriott. We appreciate your feedback and are glad that you enjoyed your stay. We take great pride in providing a clean and comfortable lodging experience to all of our guests...in fact we are a bit fanatical about it. I was glad to see that you had an enjoyabel stay with us . Thank you again for staying with us! We hope to see you in the near future.
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Fayetteville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2014

Our room was very nice and clean but now I wish I had asked for a quiet room. The bed was not comfortable, very hard. When the air conditioner comes on it sounds like a freight train passing. The walls are very thin. We could hear people talking and running up to past midnight. Plus no breakfast included in the price.So not sure if I would stay here again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 1abnwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd W, Manager at Courtyard Williamsburg Busch Gardens Area, responded to this review, 4 August 2014
Dear 1abnwife,

Thank you for staying with us at the newly renovated Williamsburg Courtyard by Marriott. We appreciate your feedback and are glad that you enjoyed your stay. We take great pride in providing a clean and comfortable lodging experience to all of our guests...in fact we are a bit fanatical about it. I was sorry to hear that you did not enjoy your bed and that your A/C unit was noisy. We have taken great strides in ensuring our rooms are 100% ready for our guests when they arrive. I will ensure that our engineer corrects or replaces the unit in the room that you occupied. Thank you again for staying with us! We hope to see you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 August 2014

I just stayed at this hotel once again and had another great stay! If you are planning on a trip and stay for Busch Gardens Williamsburg this is a great choice. Thanks to the excellent staff at this hotel I am a frequent guest here. The hotel itself is standard for a Marriott Courtyard. It has the updated lobby, Bistro, indoor/outdoor pool with hot tub, The Market, and a exercise room. The rooms are updated and clean and if you get a courtyard view room you have a good chance of having a small balcony or if on the first floor a small patio.

As nice and well maintained as the property is the staff is what makes this particular Courtyard awesome. As a frequent guest I can attest to the friendliness and professionalism of the staff. Upon my arrival when checking in the front desk was manned by Apple, a very nice and professional person. She greeted me by name without even having looked up my reservation yet (I did mention that I stay here often) and quickly checked me in. She was able to honor my room preferences and thanked me for my loyalty and for staying with them again.

When compared to the two other nearby hotels (there is another hotel brand right next door) I feel the Marriott Courtyard offers a comfortable, affordable, friendly place to stay for Busch Gardens and even for venturing into colonial Williamsburg.

  • Stayed July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eng23lt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd W, General Manager at Courtyard Williamsburg Busch Gardens Area, responded to this review, 4 August 2014
Dear Eng23lt,

Thank you for staying with us at the newly renovated Williamsburg Courtyard by Marriott. We appreciate your feedback and are glad that you enjoyed your stay. We are thrilled to hear that our staff was able to make your stay more enjoyable. We have worked hard to attract, train and retain a thoroughly engaged staff that enjoys taking care of our guests needs. We understand that taking care of our associates is as important as taking care of our guests. Apple is certainly a wonderful example of how we work hard to take care of our guests. Thank you for your kind words about Apple. We will certainly make sure she hear about it!

Thank you again for staying with us! We hope to see you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silver Spring, Maryland
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2014

We stayed here at the end of May, this time actually being my second time at this hotel. Both times were great, the hotel had a revamp not long ago, so everything looks practically new. The lobby and staff were very welcoming and accommodating. The lobby can be kind of crazy at times due to Busch Garden crowds (mostly kids running around). I would suggest getting a room farther away from the lobby if you want complete peace and quiet.

The rooms were also very well kept, and again looking brand new. There was not one wrong thing with our stay, and the location was great for a trip to Busch Gardens. Another great stay!

Room Tip: Choose a room away from the main lobby, it can get quite loud with Busch Garden crowds hanging aroun...
See more room tips
  • Stayed May 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank cyuen23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Williamsburg Busch Gardens Area

Property: Courtyard Williamsburg Busch Gardens Area
Address: 470 McLaws Cir, Williamsburg, VA 23185-5646
Region: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Williamsburg
#13 Business Hotel in Williamsburg
#19 Romantic Hotel in Williamsburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Williamsburg Busch Gardens Area 3*
Number of rooms: 151
Official Description (provided by the hotel):
Contemporary style hotel desgined for business and leisure trevelers located off Route 60 East. ... more   less 
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Also Known As:
Courtyard By Marriott Williamsburg Hotel Williamsburg
Courtyard Williamsburg
Williamsburg Marriott
Williamsburg Courtyard

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