When checking in there was no one in the office, no sign to say anyone wasn't there, nothing. I had to wait at least 5 minutes for the young woman to come back, and she didn't even apologize. Upon entering the condo, we were initially very happy at first glance. It was bright, large and nicely decorated. Then we realized that the beds only contained a sheet and an extremely light polyester throw/bedcover, no blankets. The towels were rough as well and there were no pillowcases. One of the pillows had a dark stain on it. We requested pillowcases and asked if there were any other types of blankets available and the young woman informed me that there were not. The bathrooms were very dirty. We found hairs in both bathroom tubs/showers. Around the base and behind the toilets were very dirty as well. They looked like they hadn't been touched in months, as they were very dusty and dirty. The refrigerator was dirty inside as well. The coffeepot contained a sample of coffee, but there were no filters to brew a pot. As another reviewer had written, the train tracks were very close and the train whistle was very loud. I was annoyed to see how close the tracks were to the hotel. To top it off, the air conditioner was broken which made for a very hot night, especially for our children which included an infant. The management and housekeeping needs much improvement. I don't understand how this place could be called a "resort", as it's merely a grouping of condos with a pool that is yet to be opened.
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- Also Known As:
- Parkside Hotel Williamsburg