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Bluegreen Parkside Williamsburg, Ascend Resort Collection
Certificate of Excellence
Richmond, VA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not impressed!”
3 of 5 bubbles Reviewed 23 May 2009

When checking in there was no one in the office, no sign to say anyone wasn't there, nothing. I had to wait at least 5 minutes for the young woman to come back, and she didn't even apologize. Upon entering the condo, we were initially very happy at first glance. It was bright, large and nicely decorated. Then we realized that the beds only contained a sheet and an extremely light polyester throw/bedcover, no blankets. The towels were rough as well and there were no pillowcases. One of the pillows had a dark stain on it. We requested pillowcases and asked if there were any other types of blankets available and the young woman informed me that there were not. The bathrooms were very dirty. We found hairs in both bathroom tubs/showers. Around the base and behind the toilets were very dirty as well. They looked like they hadn't been touched in months, as they were very dusty and dirty. The refrigerator was dirty inside as well. The coffeepot contained a sample of coffee, but there were no filters to brew a pot. As another reviewer had written, the train tracks were very close and the train whistle was very loud. I was annoyed to see how close the tracks were to the hotel. To top it off, the air conditioner was broken which made for a very hot night, especially for our children which included an infant. The management and housekeeping needs much improvement. I don't understand how this place could be called a "resort", as it's merely a grouping of condos with a pool that is yet to be opened.

  • Stayed May 2009, travelled with family
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank winterdaphne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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112 reviews from our community

Traveller rating
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    10
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    9
See reviews for
70
29
Solo
0
Business
0
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Any
English first
Northern VA
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 18 May 2009

We just got back from a 2 night stay at Parkside and it was a really nice experience. The room was clean and spacious. The kitchen was stocked with an possible items you may need. We were using the sofa bed so we called down to request an additional blanket and pillow cases. They were bought up right away. The bathrooms were clean and a nice size, with big tubs. The lady in the office was friendly and helpful, even suggesting a nice mexican place to eat when we asked for a good suggestion.
The only 2 negatives were that 1. The pool wasn't done. Not a big deal for us since we spent the days at Busch Gardens, but may be a big deal this summer for guests who want one. 2. Kind of remote. Nothing is in walking distance so you have to drive to eat or get anything you may have forgotten. Also not a big deal, but it is nice to be able to walk to dinner and have a few drinks, without haveing to worry about a designated driver for the evening. Neither of those are too big of a deal and wouldn't keep me from returning.

  • Stayed May 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Reddleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 11 April 2009

We took a chance with the Parkside Resort, even though there were very few reviews and very few pictures. It was well worth the gamble! First, the location is perfect for Busch Gardens visits --- it's a 5 minute drive to the park and you can view rides from your room.

On the possible downsides, the property is new and still unfinished. The pool area looks like it will be nice, but it's not done yet. That was not a big deal for us as it was very chilly in early April.

The check-in is a bit unusual --- in a lower apartment --- but it was fast, efficient and friendly. We rented a 2 bedroom/2bathroom condo --- it was beautiful! Clean, new, and very well furnished --- beds were very comfortable and everything needed was included (except laundry detergent). With two teenagers in tow, we had more than enough space --- three TV's with DVD players, free wifi, and two huge garden tubs. There's also a great porch/deck which overlooks Busch Gardens and is complete with table & chairs. We were on the third floor, but there's an elevator and luggage carts which made arriving and leaving easy.

The hotel is more of a timeshare or condo than hotel and there's not daily maid service --- but they do pick your trash up at your room and with a washer/dryer and dishwasher, I didn't feel the need to have a maid. They also provide extra linens, pillows, blankets and towels. Another post on the hotel mentioned the lack of soap, etc. They do not provide shampoo and conditioner --- but there were several mini soap bars and shower gels, and dishwashing detergent and dishwasher tabs were provided.

Overall, we absolutely LOVED the Parkside and will definitely stay there again. Another word of caution though --- if you're not used to trains, it is right across from a very busy set of tracks and they run all night. For the price though (around $160 a night), you cannot beat such a beautiful, clean and new property that is so close to historic Williamsburg and Busch Gardens!

  • Stayed April 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bassigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, NC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 22 January 2009

This a brand new timeshare resort about equal distance from Williamsburg, Yorktown, and Jamestown. It's very close to Busch gardens. The resort backs up to the Williamsburg Country Club golf course. We had a 2 bedroom and it was beautiful and spacious. The property is about 100 yards off a highway and about 200 yards away from railroad tracks. When the train goes by at night, it's quite noisy, especially from the front bedroom facing the highway. Also, the front bedroom gets flooded with light at night from all the halogen lights on the highway side of the building. I had to put a blanket up on the windows to darken it. Very nice kitchen, spacious living room, and flat panel TV on the wall, but no HD TV. The pool area was under construction and not quite complete, but it will be quite nice and large. I would stay at this property again.

  • Liked — Brand new condos.
  • Disliked — Being on a highway and close to railroad tracks.
  • Stayed November 2008, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank jbasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 22 October 2008

There was no sign to mark the hotel so when we arrived at 8 pm we drove right past it. The lady who checked us in was nice. Also, the only amenity that is open is the pool (which is actually closed for the season.) The bar and restaurant and mini golf are not open. When I called to ask about the resort no one mentioned that only one building was open and the listed amenities were not available. We were told the front desk closed at 11pm but if we had any emergencies to call the number by the phone in the room. The second night we were there the electricity went out around 530am and we were unable to reach anyone at the maintenance number provided so we had to just sit and wait. When we got a hold of the general manager he sent up an employee to talk to us who told me she would make accommodations for us to finish drying our laundry (it was still wet in the dryer), but she never came back. She was rude when dealing with me and I remained calm while talking to her. When we checked out we mentioned that we tried to call the maintenance number and that we were unable to reach anyone (it didn’t even go to a recording) and the same girl from the morning told me that I was incorrect and you couldn’t reach anyone. She was rude again.

I feel the room was over priced since there were no amenities. I also felt the employees were rude. Over all waking up in the middle of the night in a hotel with no power is also a bad experience.

  • Liked — new rooms
  • Disliked — none of the amenities were open
  • Stayed October 2008, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank missjackywhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bluegreen Parkside Williamsburg, Ascend Resort Collection

Property: Bluegreen Parkside Williamsburg, Ascend Resort Collection
Address: 1827 Merrimac Trl, Williamsburg, VA 23185-5905 (Formerly Parkside Resort)
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Speciality Lodging in Williamsburg
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Bluegreen Parkside Williamsburg, Ascend Resort Collection 3.5*
Number of rooms: 33
Reservation Options:
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Also Known As:
Parkside Hotel Williamsburg

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