We came to Williamsburg Inn expecting a first class experience but had the worst experience in our travels....we found live bed bugs in the sofa bed in our suite. While I had booked a deluxe double Queen room, they overbooked this category and 'upgraded' us to a King suite...the upgraded room was filthy. There were cobwebs in the windows, hair in the bathtub, hair in the sheets in the bed, dirt on the matelasse, stains on the carpet and upholstery (the bed, the chairs - try to find a chair in your room that doesn't have a stain!) and the zinger is bed bugs in the sofa bed...ugggh. My daughter found 10 live crawling bugs...I took one, looked at it and called the manager immediately. The housekeeper's response? "Oh it's only a little beetle...definitely not a bed bug." Not the response I was looking for...obviously a bed bug to me, having live bugs REGARDLESS of the species is not what I pay $400 a night for, obviously. I showed a bug to the manager of the wing (Dale), and she immediately apologized, switched rooms and made it complimentary...really the least that should be done. She stated she would call in professionals immediately.
This absolutely affected our time in Williamsburg negatively. We stayed at the Lodge for a few nights during July 4th celebrations and my suggestion to anyone staying in Colonial Williamsburg? Stay at the Lodge in a Suite and save yourself the money and the frustration of the Inn...The Lodge suites are very clean, service is great, and most importantly no bugs. Although we appreciated Dale's response, the housekeeper was not concerned which is very worrisome. We will never stay at the Inn again nor would we recommend anyone else do the same.
- Official Description (provided by the hotel):
- Gracious Country Estate-style Inn situated in heart of historic district. Experience true luxury at the Williamsburg Inn. While you might not be a Rockefeller, we'll treat you like one with our attention to detail and gracious southern hospitality. The Williamsburg Inn features a selection of unique rooms in an unforgettable setting, just steps from the Revolutionary City. Enjoy access to world-class dining, recreation, and spa amenities in addition to admission ticket discounts and exclusive guest-only offerings. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TravelClick, TripOnline SA and getaroom.com so you can book your Williamsburg Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Williamsburg Inn-Colonial Williamsburg Hotel Williamsburg
- Williamsburg Hotel