I booked 4 months in advance and when I did it asked for 100% deposit of my room to be paid in advanced so when I arrived to the hotel, I'm thinking that the manager has already charged my card but no and had to pay for it then which was not in my budget for the trip. The manager, front desk and the headquarters were rude and spoke to me like I was stupid. I had my confirmation letter that shows that my card should had already been charged but he says he never charges until arrival which was not the hotel policy online. So, if you book in advance, you will still need to budget money to pay when you get there. My shower did not work at all and the bathroom had a very old mildew smell to it. I will not be returning because of the poor customer service.
- Official Description (provided by the hotel):
- Located in the heart of the Outlet District, Busch Gardens 7 miles, Colonial Williamsburg 5 miles, Fords Colony Golf Club 2 miles. ... more less
- Reservation Options:
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- Also Known As:
- Super 8 Williamsburg/Pottery Hotel Williamsburg