This was my first time staying at a Springhill Suites property. I am a rewards member and typically use Courtyard or Residence Inn. I got an excellent reward member rate by watching online rates! The best part about this property is the outstanding guest service. Upon checking in I was greeted by Shawn and Beverly. They went over and beyond to ensure my check-in experience was excellent. There were no carts available for my luggage and Beverly actually found one and brought it to the front desk for me to use. Shawn took extra time to recommend good places for food delivery and even gave me several menus. The next evening he inquired which delivery option I chose and if I was pleased. I was very impressed! I also received prompt, courteous service from Shannel and Elizabeth. I inquired about a late check-out and was even offered a 7pm check-out for a fee of half the nightly rate. This is the first time ANY Marriott property has offered me this. I would absolutely recommend this property. Customer service, courtesy, and kindness go a long way. I gave "rooms" an average rating only because the bathroom is in serious need of upgrading/renovation. The rest of the room appeared to be newly renovated and quite clean and bright. The location is quiet, but in a prime location to access shopping, sight seeing, etc.
- Official Description (provided by the hotel):
- Fresh and modern, SpringHill Suites Williamsburg has been newly redesigned with business travelers and family vacationers in mind. We've thought of everything from spacious studio suites with new furnishings to friendly service and contemporary living amenities to keep you comfortable and relaxed. Ideally located near shopping and fun things to do, our location offers the perfect home base for visiting a near-endless list of top Williamsburg area attractions ... more less
- Reservation Options:
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- Also Known As:
- Springhill Suites Williamsburg Hotel Williamsburg
- Williamsburg Springhill Suites