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SpringHill Suites Williamsburg
Ranked #37 of 73 Hotels in Williamsburg
Reviewed 7 July 2014

I was quoted a price of 96.00 and when I got there I was charged 11% tax and a 20.00 deposit. (130.00) Got in the room and was given a handicap room without being told. The shower head was lowered for a wheelchair. The breakfast was reconstituted eggs and bland sausage. If I am going to pay over the price I am quoted I would rather go somewhere else. The staff was friendly. Hotel was clean.

  • Stayed: July 2014, travelled as a couple
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1  Thank Ravens1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHMLP-Mgt W, Director of Sales at SpringHill Suites Williamsburg, responded to this reviewResponded 10 July 2014

Dear Ravens1017,
Thank you for taking a moment to write this review. Our apologies that the hotel taxes wasn't fully understood but we are required by law to charge the 11% (6% VA tax, 5% local) to all guest of the hotel. The $20 hold is released upon checkout and you should see that returned with in a couple of days. If there is any issue, please let us know.

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278 - 284 of 536 reviews

Reviewed 3 July 2014 via mobile

Good place for a family stay. Continental breakfast with many options, indoor pool, clean rooms and close to many restaurants and shops. Had problems with room temperature but presume that's not universal for all rooms. Cookies upon check in!

Stayed: July 2014
1  Thank JessBO25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

We stayed for 4 nights on a trip to Colonial Williamsburg, and picked this location so our friends could use their time share points from Marriott. There were both pros and cons here. Pros-very comfortable king size bed, good breakfast selection with lots of seating, very helpful friendly staff, location, overall quiet (at least on 4th floor). Cons-multiple stains on the room carpet, white linty substance on hall floor there all 4 days we were, if the sofa bed was open it would be hard to get to door, the sides of tub sloped in so much it was hard to stand , room heating/cooling system was 6" from side of bed and blew directly on the person on that side (if you pull up filters on front and drape with hand towel it does make it better). Overall there are so many choices in this location I think that I would look elsewhere on a return visit.

Room Tip: If you want quieter area ask for away from elevator, ice machine, 2-4th floor.
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  • Stayed: June 2014, travelled as a couple
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Thank grandeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHMLP-Mgt W, Director of Sales at SpringHill Suites Williamsburg, responded to this reviewResponded 3 July 2014

Dear grandeb,
Thank you for taking a moment to share your concerns with us. Please know that the issues mentioned will be addressed with our management staff. If I can be of any further service, please do not hesitate to contact me.

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Reviewed 30 June 2014 via mobile

My husband and I stayed here during a quick weekend trip to Williamsburg. The location is good (close to attractions and outlets). The staff and customer service was outstanding. The hotel is family friendly, so it's not ideal for a quiet summer vacation, but is reasonably priced and in fairly good condition. The bathrooms weren't the greatest and the ventilation could have been better but, overall, a decent value for the price.

  • Stayed: June 2014
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Thank CoopsWife423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

We stayed in a king suite. If the sofa bed is pulled out, there is absolutely no room to move around the bed to get to the bathroom or king bed. It is not only awkward, but unsafe. We had two rooms next to each other and the reverse set up had exactly the same problem. Little attention is payed to the breakfast buffet as an entire container of moldy cheese was put out. The only positive rating I would give would be to the front desk staff who were very efficient and courteous. There is playground next to the hotel that was nice to visit after a long car ride.

Room Tip: Do not book a king suite if you plan on using the sofa bed unless you can comfortably climb over it.
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  • Stayed: June 2014, travelled with family
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Thank Julie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HHMLP-Mgt W, Director of Sales at SpringHill Suites Williamsburg, responded to this reviewResponded 23 June 2014

Dear Julie K,
Thank you for taking a moment to let us know of your concerns during your recent stay. We take all our guests comments seriously and use it to improve how we serve our guests. Please feel free to contact me directly if you wish to discuss more.

Sincerely,
Kandi

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Reviewed 17 June 2014

We had two parents, one kid, and grandma on this trip. Having the extra room that Springhill Suites provides is great. Two good-sized beds plus a comfortable pull-out sofa made sure that everyone slept well. The breakfast is simple, but helpful that it's included in the price. We checked out the typical tourist spots in the area, which were all withing 15-20 minutes of the hotel. There were lots of restaurants within walking distance from the hotel, and a CVS right down the block for anything we forgot to pack. The hotel was packed with kids for a volleyball tournament while we were there, but it was never noisy. One of the coaches told us that we probably should eat an early dinner at the restaurants nearby because they would all be overrun when the tournament ended for the day--much appreciated!

I would definitely stay here again. The value is hard to match when you consider how much space you get compared to a typical hotel.

  • Stayed: May 2014, travelled with family
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1  Thank MLNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

Hotel was very nice but the beds and bedding and pillows were very plush and comfortable. Great nights sleep. Complimentary breakfast was good with a wide variety of breakfast foods. One draw back was the hot tub was broke that day and I really needed it that night. Staff was all friendly.

Room Tip: We had a king size bed in our suite on the first floor. No problem with noise even being two doors f...
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  • Stayed: June 2014, travelled as a couple
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Thank grandmadarski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Williamsburg

Address: 1644 Richmond Rd, Williamsburg, VA 23185-2724
Region: United States > Virginia > Williamsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 73 Hotels in Williamsburg
Price Range: £55 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Williamsburg 3*
Number of rooms: 120
Official Description (provided by the hotel):
Fresh and modern, SpringHill Suites Williamsburg has been newly redesigned with business travelers and family vacationers in mind. We've thought of everything from spacious studio suites with new furnishings to friendly service and contemporary living amenities to keep you comfortable and relaxed. Ideally located near shopping and fun things to do, our location offers the perfect home base for visiting a near-endless list of top Williamsburg area attractions ... more   less 
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Also Known As:
Springhill Suites Williamsburg Hotel Williamsburg
Williamsburg Springhill Suites

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