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“great trip” 4 of 5 bubbles
Review of Hilton Garden Inn Williamsburg

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Hilton Garden Inn Williamsburg
Ranked #11 of 75 Hotels in Williamsburg
Certificate of Excellence
florence, United States
2 reviews
“great trip”
4 of 5 bubbles Reviewed 8 December 2013

after staying many Hilton properties thru out u.s. we found hgi, Williamsburg, va. to be a cut above the rest. the personnel was very kind, and helpful....... we would recommend this hotel to all coming to this area.......

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Layton C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 9 December 2013
Thank you for your review about your recent stay with us. We are glad to hear that you enjoyed your stay with us. It was a pleasure having you as our guest and we hope you will stay with us again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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996 reviews from our community

Traveller rating
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See reviews for
453
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Ringwood NJ USA
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 5 December 2013

Have stayed in the area before, usually at the Embassy Suites. I recently visited the area with my brother, and we were on a tight budget. Found this hotel through HiltonHHonors website, and the price was just $79 a night for a double. I booked two rooms, and had minimal expectations.

Upon arrival and check-in, I was surprised and impressed to find a beautiful new hotel, with nice landscaping and a very clean and well-lit lobby, featuring fresh lemonade and iced-water and even freshly baked scone squares!

Everyone was friendly and check-in went very smoothly. The rooms were well appointed with Keurig coffee system, microwave and refrigerator. In addition to the usual shampoo and conditioner that event had toothpaste in the the bathroom.

There are very nice restaurants in walking distance, including a BQ joint right out the front door to the right.

The was the best $79 I've ever spent in a hotel. Highly recommended.

Room Tip: Elevators are off the lobby, so park close the the front entrance.
See more room tips
  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 9 December 2013
Thank you for your review about your recent stay with us. We are glad to hear that you enjoyed your stay with us. We are happy to hear that we exceeded your expectations. It was a pleasure having you as our guest and we hope you will stay with us again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nyc
Level Contributor
7 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 5 December 2013

Our family of four spent a lovely Thanksgiving weekend here. The hotel has a really nice vibe... all the staff are efficient, helpful, and very welcoming. Rooms are spacious and clean, and ours (4th floor facing the back) were very quiet. Best hotel breakfast we've come across -- lots of variety, great cooked-to-order items, and if you didn't want the full $9.95 hot breakfast, you could have items from the buffet for a very reasonable dollar per item. Friendly servers made sure our coffee cups were always full. The breakfast room and lobby are flooded with sunlight.

And here's something we've never seen before: The second day of our stay, we came back to find three travel-sized tubes of toothpaste sitting on the bathroom vanity... the housekeeper had noticed that our own toothpaste was nearly gone. Impressive and very sweet.

We enjoyed the pool and fitness room (both small but nicely set up, and very clean) and appreciated that they were open 24 hours.

Our only quibble: The corridor outside our rooms smelled of stale cigarette smoke. I suppose in the tobacco state of Virginia we shouldn't have expected a smoke-free hotel... but that's become the norm elsewhere, so the odor was an unpleasant surprise. (Our nonsmoking rooms had zero cigarette smell.)

Room Tip: Our fourth-floor rooms facing the back were very quiet.
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  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ellrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 9 December 2013
Thank you for your review about your recent stay with us. We are glad to hear that you enjoyed your stay with us. We appreciate your comments and are posting them for our staff members to read. We hope to see you again your next time to Williamsburg.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 2 December 2013

Pros- Hotel front clerk gave excellent customer service during a busy check in time. The front lobby was well laid out. Nice emphasis on customers- had lemonade, lemon water and granola bars at check in and throughout the night. Bed was comfortable. Great haircare products and soaps,
Cons- Hard to regulate our heating/ac- room was either very hot or cold. Pillows on bed were very flat and uncomfortable. Bathroom toilet had mold under rim- needed a good bleaching/cleaning. Wallpaper was peeling in bathroom

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dinoannp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 9 December 2013
Thank you for your review about your recent stay with us. We are glad to hear that you enjoyed your stay and appreciate the feedback. Customer satisfaction is our primary goal and we cannot make improvements without knowledge from our guests. We hope to see you again the next time you are in Williamsburg.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
202 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 30 November 2013

Second time I've stayed here. I like having my breakfast made to order. Always on the money. If you are Gold or higher, breakfast is complimentary. Without status, it's $9.95 per person.
As a typical Hilton property, cookies are complimentary when you return after 6pm.
I will return. Recommend.

Room Tip: I like staying on the lobby floor. Old elevators are too slow for me.
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  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 2 December 2013
Thank you for your review of your recent stay with us. We are happy to hear that you enjoyed not only your stay but our cook to order breakfast as well. We look forward to seeing you the next time you are in Williamsburg.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mechanicsville, MD
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 25 November 2013

Friendly staff, nice breakfast room rooms with 2 double beds good.

Problems:
1. Light bulb out in hallway (door entrance) - Fixed
2. Bad Clock radio (no light to read time and radio dead) - Fixed
3. Coffee maker - hate this model, the one we use at doctors office has water supply and ejects the K cup automatically. This model does none of those things. You really think I'm going to buy one with the coupon with probably the worst version they make?
4. Bedside lamp - 86 these turkeys; it shouldn't be so hard to turn a lamp on. and add some over bed reading lamps. These rooms are almost as dark as the awful Knight's Inn we stayed in that had all 25 watt bulbs!
5. Bed comfort - I slept OK, but these are really too soft. Other person did not get full night's rest. We are firm bed folks.

Other: I would have liked to book a handicap equipped room with 2 double beds. This seems to be a universal problems with hotel chains. The best I've come across is 2 single beds in a handicap room in Montreat, NC.

Room Tip: Away from lobby on back side to right. Left end has dumpster that the truck comes to get early in...
See more room tips
  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank _Computer_Geek_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 2 December 2013
Thank you for your comments regarding your recent stay with us. We appreciate your feedback as we are always looking for ways to impove upon our guests experience. It was a pleasure having you as our guest and we hope you will stay with us again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 20 November 2013

GREAT place to stay while in Williamsburg OTHER than in the historic area. Close to everything. The only complaint was that the size of the king size bed was more like the size of a queen size bed and the bathroom wall was so paper thin you might as well have had a window between for as much privacy as was afforded. LOL!!!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 22 November 2013
Thank you for your review regarding your recent stay with us.We are sorry that you did enjoy all aspects of our accomodations. However, We are glad that it did not hender you exprience with us. It was a pleasure having you as our guest and we hope to see you again the next time you are in Williamsburg.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Williamsburg

Property: Hilton Garden Inn Williamsburg
Address: 1624 Richmond Rd, Williamsburg, VA 23185-2724
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Williamsburg
#3 Romantic Hotel in Williamsburg
#15 Family Hotel in Williamsburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Number of rooms: 119
Official Description (provided by the hotel):
Enjoy our convenient location in the heart of Williamsburg's restaurant and entertainment district at the Hilton Garden Inn Williamsburg, VA hotel. All the attractions of Colonial Williamsburg are located just minutes away. Our hotel also boasts proximity to Jamestown, Yorktown, Busch Gardens Europe and Water Country USA. Find everything you need for work and relaxation in this Williamsburg, VA hotel. Benefit from complimentary WiFi throughout the hotel. With a complimentary 24-hour business center and meeting space for up to 125 people, the Hilton Garden Inn Williamsburg hotel is the stand-out choice for meetings and events in Williamsburg. Take advantage of our 24-hour fitness center, Pavilion Pantry(R) convenience store and indoor pool. Guest rooms feature all you need for work and relaxation with the latest technology and comforting amenities. ... more   less 
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Also Known As:
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg

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