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“Excellent customer service and clean rooms!”

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Hilton Garden Inn Williamsburg
Ranked #11 of 74 Hotels in Williamsburg
Certificate of Excellence
Fayetteville, North Carolina
1 review
“Excellent customer service and clean rooms!”
Reviewed 4 May 2014

We just left this hotel and we had a great time. You can not ask for better customer service!!! What a friendly staff and willing to help you with anything. The breakfast was wonderful and overall had an excellent stay!!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 5 May 2014
Thank you for your comments regarding your stay with us. We appreciate you taking the time to recognize our staff members customer service. I will be sure to pass on your praise. It was a pleasure having you as our guest and we hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,032 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
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English first
Billerica, United States
2 reviews
Reviewed 29 April 2014

Hilton Garden Inn provides families with a great room at reasonable rates. I would recommend this brand for any family traveling with children. Great to have access to an indoor pool. Close to area attractions.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dawn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 4 May 2014
Thank you for your comments regarding your stay with us. It was a pleasure having you as our guest and we hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Vue, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 April 2014

This place is clean, convenient, quiet, and serves an excellent breakfast. Have kids? There is an indoor pool that they can use. Need access to a business center? There is one by the lobby. Need a place to eat? There is a seafood restaurant, BBQ joint, and Applebees within a short walking distance. Need some meds? There is a drugstore within five minutes walking distance. Have to fill up the car? There is a gas station with a car wash two minutes up the road. My only compliant is that I wish the HGI would put up a big sign on Richmond Road showing where the hotel is, as it sits back away from the road. Otherwise, it is our go-to hotel in the Williamsburg area.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jason K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 4 May 2014
Thank you for your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us and found our location to be near many necessities in Williamsburg. It was a pleasure having you as our guest and we hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marana, Arizona
Level Contributor
214 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 25 April 2014

This property is clean and bright and generally well-appointed. The staff was semi-helpful. Nothing to write home about and one person at the desk did not provide accurate information about when stores opened in the Williamsburg area.

Our room was fine and we liked the idea that we could get a room that had a late checkout--2:00. That was very helpful for us.

We enjoyed the buffet breakfast (even though they charged $10 per person, it was a reasonable value and it certainly was convenient!).

A significant drawback is parking. There is very little of it in front of the Inn and really inadequate parking behind it (it's up several stairs and then through two sets of doors and a fairly long corridor so that if you are bringing luggage in through that route it's far from being desirable or convenient). There are some luggage carts typically available at the front door, but they aren't the standard ones and are harder to load since they don't carry as much as the standard ones do.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fredonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 4 May 2014
Thank you for your review about your recent stay with us. We appreciate the feedback as it is through the guest’s eyes that we see where improvements can be made to increase guest satisfaction. It was a pleasure having you as our guest and we hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 April 2014

After a looooong commute from NYC to Williamsburg, the hotel provided much needed relief! Although the room was not ready upon our arrival, we received a prompt call from the front desk while dining.
The hotel is located very close to shops and restuarants and is about a 10 mins drive to Busch Gardens.
The room was somewhat dated, especially the showerhead but, it was spacious and clean.
I would highly recommend the breakfast package/deal as it is very good and worthed! The service and the food made it a sweet deal.
We didn't make use of the pool but, it seems a bit small and can imagine it being crowded during summer time.
The cofee/tea/water/treats and small pantry (with select wine & beer for purchase) in the lobby was a nice touch.
Lastly, we are grateful to Kimberly for accomodating a last minute itinerary change. Thank you!

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
3 Thank SRBe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 24 April 2014
Thank you for your comments regarding your stay with us. We are happy to hear that you had a nice stay with us and enjoyed our breakfast options. I was happy to help with the changes to your itinerary and hope to see you again the next time you are in Williamsburg.

Sincerely,
Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 April 2014

A wonderful staff of ladies helped us in the morning with breakfast (seating , refilling coffee , taking your plates ) and we were offered a great variety of food and fresh fruit that the whole family liked. After that you feel you can do anything the day brings!!
The pool and the fitness room are small but just right , the rooms are clean , spacious and comfortable. We just wished the rooms had their own safe (security box) for our valuables. We had to leave them in security box at the front desk.
I highly recommend this hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Soniaheidrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 21 April 2014
Thank you for your comments about your recent stay with us. We are glad to hear that you enjoyed your stay with us. I will be sure to pass on your praise to our breakfast staff. Thank you for staying with us and we hope to see you again in the future.

Sincerely,
Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Martinsburg, West Virginia
Level Contributor
89 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 20 April 2014 via mobile

Stayed here for a long weekend with our family recently. The hotel was very clean but furnishings were dated. The pool was nice but be prepared to sweat on the deck. It was tolerable the day they were cleaning the adjoining restroom with the exterior door propped open. The breakfast is not included with your room unless you book a package that includes it (gratuities are extra). It was delicious each day and well worth any extra cost.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VA2TN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, 21 April 2014
Thank you for your review about your recent stay with us. We appreciate your feedback and are glad to hear that you enjoyed our cook-to-order breakfast. It was a pleasure having you as our guest and we hope to see you again in the future.

Sincerely,
Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Williamsburg

Property: Hilton Garden Inn Williamsburg
Address: 1624 Richmond Rd, Williamsburg, VA 23185-2724
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Williamsburg
#3 Romantic Hotel in Williamsburg
#15 Family Hotel in Williamsburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Number of rooms: 119
Official Description (provided by the hotel):
Enjoy our convenient location in the heart of Williamsburg's restaurant and entertainment district at the Hilton Garden Inn Williamsburg, VA hotel. All the attractions of Colonial Williamsburg are located just minutes away. Our hotel also boasts proximity to Jamestown, Yorktown, Busch Gardens Europe and Water Country USA. Find everything you need for work and relaxation in this Williamsburg, VA hotel. Benefit from complimentary WiFi throughout the hotel. With a complimentary 24-hour business center and meeting space for up to 125 people, the Hilton Garden Inn Williamsburg hotel is the stand-out choice for meetings and events in Williamsburg. Take advantage of our 24-hour fitness center, Pavilion Pantry(R) convenience store and indoor pool. Guest rooms feature all you need for work and relaxation with the latest technology and comforting amenities. ... more   less 
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Also Known As:
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg

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