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Country Inn & Suites By Carlson, Williamsburg Historic Area
Ranked #13 of 75 Hotels in Williamsburg
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Pleased!”
5 of 5 bubbles Reviewed 12 January 2014

It took me about 2 weeks to finally decide on a hotel after looking at all the reviews and I chose this one and was so glad that I did. This was our first time to this hotel and we were given an upgrade as soon as we walked in. How nice considering this Williamsburg trip was our Christmas present for our kids. Thanks so much! This hotel is conveniently located for those coming to visit Williamsburg and see the sights. We were always greated with a smile everytime we passed by the front desk, which to me made this place very inviting and comfortable. Sherry, the lady and gentleman that worked at night were very friendly as well. All of the staff we saw were friendly and always smiled and said "hello'. My kids loved the pool and spa was very relaxing. The breakfast was good (not extravagant, but it was a complimentary breakfast which we were pleased with). We enjoyed the cookies and hot cocoa/coffee in the lobby. I must say that this hotel was a very clean hotel! Our suite was 309 and it was clean as well. The beds were comfortable. I'm guessing this time of year they are not as busy, but the hotel was very quiet which I liked. We will return to this hotel again next year.

Room Tip: Suite 309 was very quiet and clean!
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  • Stayed January 2014, travelled with family
    • Value
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Helpful?
Thank Jpsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, 20 January 2014
Dear Jpsgirl5899,

Thank you for telling us about your stay. We are so glad that you and your family stayed with us. WE are so glad that we could accommodate you during your vacation. We will pass this valuable feedback on to our staff. We are so happy that you enjoyed your upgrade. Thank you for staying with us. We hope to see you again in the future.

Sincerely,
Country Inn & Suites Williamsburg Historic Area
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753 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • Any
English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 January 2014 via mobile

I have stayed at 5-star resort hotels during my recent trip through the South, and I can tell you that nothing beats Country Inn & Suites for cleanliness, excellent staff, great rates, and most of all, amenities! This place has everything. The rooms are big, comfortable, super modern.

This is a place you will be recommending to your friends, I guarantee it!

Stayed January 2014, travelled as a couple
Helpful?
Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, 15 January 2014
Dear Stephen,,

Thank you for telling us about your stay with us. We appreciate all of your feedback. We will pass his great feedback on to our staff. We are so glad that you enjoyed our amenities. Thank you for staying with us. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Williamsburg Historic Area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

My husband and I recently stayed at Country Inn and Suites on Bypass Road in Williamsburg. This is the second year that we have stayed with them. The location is great and conveniently located near everything. It only takes us 5 minutes to get to Colonial Williamsburg, and we are only ten minutes away from the Outlets. The customer service is outstanding. Very friendly and welcoming staff. We had one receptionist who was phenomenal, her name was Chelsea and she was absolutely amazing. Very helpful and friendly. If we needed anything at all, she was there to help :) We enjoyed our room very much, very clean and comfortable. We used the hot tub and pool, which was a great escape from the cold. We will definitely be staying here again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, 15 January 2014
Dear Sara,

Thank you so much for telling us about your stay. We hope you enjoyed that outlets near the hotel. We really appreciate all of your feedback. We will make sure to pass it on to our staff. Thank you for mentioning our staff member Chelsea. We will pass these comments on to her. We are so glad that you stayed with us. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Williamsburg Historic Area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 December 2013 via mobile

My boyfriend and I just returned from Williamsburg. This hotel is in the perfect location to explore downtown Williamsburg, Jamestown, Yorktown and New Town.

I loved the 24 hr.cookies and coffee :) We used the pool and hot tub, which was a nice treat to have during the winter.

The ladies (I'm sorry, I don't remember nanes) at the front desk were very friendly and welcoming.

We enjoyed our room; it was clean and a great place to rest after a long day. The only thing I would change is the breakfast selection. Would have preferred fresh fruit, more variety of patries etc...

Overall...great! We look forward to our next visit.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank szimmerman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, 8 January 2014
Dear Guest,

Thank you for telling us about your stay. We really appreciate all of your comments. We hope that you and your boyfriend enjoyed your stay. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for telling us your concerns about the breakfast service. We will make sure that we pass this feedback on to our staff. It will allow us to make the necessary changes to the hotel to make it better. Thank you for your time. We hope to see you again in the future.

Sincerely,
Country Inn & Suites Williamsburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roanoke, Virginia
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 26 December 2013

This was a great hotel for the value! Great amenities and clean, spacious, rooms. The TV wasn't the nicest in the world, but we don't go on vacation to do what we could at home! The lobby was homey and the staff was friendly. The pool was also nice and the hotel was in a very convenient place. We would stay here again!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crockett312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, 30 December 2013
Dear Chris,

Thank you so much for your feedback about the hotel. We appreciate all of your comments and concerns about the hotel. We value all guest feedback. It allows us to make changes to the hotel to make it better. We are very sorry that you were not completely satisfied. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Williamsburg Historic Area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield, Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 December 2013

We have been going to Williamsburg for a very long time, and we having been staying at the Country Inn and Suites. This Hotel has a great staff, great comfort, great cleanliness, a variety of good places to eat. This hotel even has a complimentary breakfast buffet-(that's a plus). If you're coming to Williamsburg Va, stay at the Country Inn & Suites By Carlson in the Williamsburg Historic Area,

Here are some other great reasons why we will continue to stay at this hotel. Chelsea is one of the employee's who works at the front desk and she has never missed a beat on welcoming us. We feel like family every time we walk through those doors. I am still amazed how she always takes care of all our needs with a smile on her face and the tone of her voice assures you that she wants to take care of you and that means a lot. Sherry the manager is a great manager. We all know how busy a manager can be, however, she always takes time out of her busy schedule to make sure we are taken care of in a very special way. Thank you Sherry!!

This should be a 5 star hotel!!! Next time your in Williamsburg visit Country Inn & Suites and enjoy your very comfortable bed, and your bathroom which is big with lots of towels. We feel safe and comfortable in this hotel as well.

Once again had a great experience and this is more then a home away from home. This is family.

Thank you~

Gene and Grace

Room Tip: Just let the front desk know what you want and you will be taken care of!!
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grace B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, 23 December 2013
Dear Grace,

Thank you so much for your review. We are so glad to be your home away from home. Thank you for mentioning our staff. We will make sure that we pass this valuable feedback on to our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope that you will continue to choose us.

Sincerely,
Country Inn & Suites Williamsburg Historic Area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Butler
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 11 December 2013

This establishment is a pitiful representation of the Carlson Hotel group. I back up this statement with stained towels, suspected mold in the shower, a room door that was extremely difficult to open., and the less than good, lacking in quality breakfast with limited selection & very stale toppings for the oatmeal, & not a pastry except plain donut holes. To place a plastic gallon jug of milk on ice, is crude. The breakfast was so bad, we choose to go out to a restaurant to eat our breakfast.. We have stayed in Country Inn suites in other town's and state's, but this hotel has caused me to rethink choosing Country Inn Suites again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pansy4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERRY H, General Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this review, 13 December 2013
I do apologize for your experience at this hotel. I did try to call you to discuss these issues with you as it is always my goal to go above and beyond for a guest and I am truely sorry we did not meet your expectations. I would certainly like to discuss this with you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Williamsburg Historic Area

Property: Country Inn & Suites By Carlson, Williamsburg Historic Area
Address: 400 Bypass Road, Williamsburg, VA 23185
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Williamsburg
#15 Business Hotel in Williamsburg
#17 Family Hotel in Williamsburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Williamsburg Historic Area 3*
Number of rooms: 66
Official Description (provided by the hotel):
With its charming decor and comfortable amenities, the award-winning Country Inn & Suites Williamsburg hotel creates a welcoming atmosphere sure to please business and leisure travelers alike. Conveniently located near historic Williamsburg, Busch Gardens, Water Country USA, Jamestowne Settlement, Yorktown Victory Center and Williamsburg Winery, our hotel in Williamsburg, VA provides easy access to a wealth of attractions, restaurants and entertainment. In addition, we offer countless amenities, from indoor pool, Jacuzzi, brand new Fitness Center and complimentary hot breakfast, so you're sure to enjoy your stay. Be our guest at the Country Inn & Suites and see what sets us apart from other hotels in Williamsburg, Virginia. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Williamsburg Historic Area Hotel Williamsburg
Country Inn And Suites By Carlson, Williamsburg Historic Area
Country Inn Williamsburg
Country Inn Suite Williamsburg
Williamsburg Country Inn

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