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“Less than average” 3 of 5 bubbles
Review of Holiday Inn Express Williamsburg North

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Holiday Inn Express Williamsburg North
Ranked #17 of 75 Hotels in Williamsburg
Certificate of Excellence
Brooklyn, New York
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Less than average”
3 of 5 bubbles Reviewed 1 May 2014

Spent one night at this hotel with my wife and son on a road trip. The location was not very good - about half an hour from downtown and the check-in took a long time. Room was nice and clean but on the smaller side. The pool was crowded and not attended too - missing towels and trash around the pool. Didn´t try the breakfast. Would not recommend as there are plenty of chain hotels around the area with better location.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Okbistroservice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Williamsburg North, responded to this review, 17 May 2014
Dear marteinnjonasson,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. It was unfortunate to see your stay was not as comfortable as it could have been. Please remain assured that we have recorded your comments and will forward them to the appropriate departments for future considerations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Thank you again for your review and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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317 reviews from our community

Traveller rating
    186
    87
    32
    9
    3
See reviews for
143
75
12
28
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Any
English first
Mercer Island, Washington
Level Contributor
345 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
3 of 5 bubbles Reviewed 1 May 2014

Good basic accommodations. They tell me it was recently remodeled and it shows. There is nothing fancy about it, but it is unbelievably clean. The beds are comfortable. The decor is basic but functional. And the wifi is fast. Is there really anything more one could ask for a $100 per night hotel? Is it a Fairmont? No. But it is solid, basic, functional, safe, and satisfying.

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CWR01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Williamsburg North, responded to this review, 15 May 2014
Dear CWR01,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and appreciate your compliments regarding our property being functional, safe and satisfying. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 28 April 2014

Yes, it is new, however not as nice as expected. The rooms were so small my husband and I kept bumping in to one another. The bathroom, tiny! The refrigerator and microwave were crammed right where the door opens, so don't plan on doing anything in that area unless you want to get slammed by the door. The breakfast was ok, for being included with the hotel price, but no fresh fruit except a few old apples. Pancake line was so long, because it takes about 10 minutes to make 2 pancakes. Waffle machines would have been better with a variety of fresh fruit. OJ and apple juice were both empty when we arrived just 30 minutes after breakfast began. The views were of the highway and a campground that resembled a cemetery. I would recommend splurging a few extra bucks for larger rooms, better breakfast and a decent pool with a hot tub.

  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank michelle r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Williamsburg North, responded to this review, 13 May 2014
Dear michelle r,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the room size, breakfast selection and service. We will look into this concern. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alliance, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 April 2014

Upon entering the Holiday Inn Express Williamsburg North, I was amazed at the décor and cleanliness. And after talking with Vasy at the Front desk, I was so impressed. She was extremely kind and thoughtful, not to mention very helpful. Our room was beautiful. It was quiet and met our requirements and went above our expectations. We will definitely stay at this hotel on our next trip to Williamsburg. J Mueller

Room Tip: We were on the 5th floor...no noise from above!
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Judith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this review, 11 June 2014
Dear Judith M -

Thank you so much for reviewing our hotel! We are so pleased that we were able to provide you with clean, comfortable accommodations.
We truly appreciate your kind words about our staff, and we will be sure to pass them along to the appropriate recipients.
We look forward to seeing you the next time you're in the Williamsburg area!

Thank you and have a wonderful day! =)
Angelique
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
5 of 5 bubbles Reviewed 26 April 2014

We just came back from a family trip in Williamsburg. We stayed 2 nights and found this hotel very good. I learned this hotel was renovated last year. All is clean and nice. I had to change our stays, and at my request, a staff at the front desk helped me out quick and easy. Her name is Vassy. She was very friendly and helpful. I'll certainly visit this hotel again.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pl787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this review, 11 June 2014
Dear pl787 -

Thank you so much for reviewing our hotel! We are so pleased that we were able to provide you with clean, comfortable accommodations.
We truly appreciate your kind words about our staff, and we will be sure to pass them along to the appropriate recipients.
We look forward to seeing you the next time you're in the Williamsburg area!

Thank you and have a wonderful day! =)
Angelique
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wake Forest, North Carolina
1 review
5 of 5 bubbles Reviewed 25 April 2014

Great hotel. My husband and I really enjoyed our stay, and this was a really busy time for the hotel. Everything was super clean, and I loved the decor in both the lobby and our room. Vasy, at the front desk, was absolutely awesome! She was super helpful and friendly. We will definitely be staying here again, and would recommend to anyone!

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this review, 11 June 2014
Dear Carim J -

Thank you so much for telling us about your stay! We are pleased to hear that you enjoyed yourself and that you found our facility to be a clean and comfortable place to relax at the end of your days!

We really appreciate your kind words regarding our staff, and will be sure to pass them along to the appropriate recipients.

We look forward to seeing you again the next time you're in the Williamsburg area.

Thanks again, and have a wonderful day!
Angelique
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 24 April 2014

Upgrades to the hotel are awesome. Staff was very helpful with local dining options especially Vasy at the front desk! Good breakfast in the morning. Location close to the highways is convenient! My colleague and I were calling on several customers in the area and used the business center as well as the suggestions for dining and entertainment SBy

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this review, 11 June 2014
Dear Stephen B -

Thank you so much for telling us about your stay! We are pleased to hear that you enjoyed yourself and that you found our facility to be a clean and comfortable place to relax at the end of your days!

We really appreciate your kind words regarding our staff, and will be sure to pass them along to the appropriate recipients.

We look forward to seeing you again the next time you're in the Williamsburg area.

Thanks again, and have a wonderful day!
Angelique
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Williamsburg North

Property: Holiday Inn Express Williamsburg North
Address: 720 Lightfoot Road, Williamsburg, VA 23188 (Formerly Days Inn Colonial Resort)
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Williamsburg
#14 Family Hotel in Williamsburg
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Williamsburg North 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Williamsburg's newest hotel opening July 2013. Located in the heart of the shopping district including Williamsburg Premium Outlets, Williamsburg Pottery Factory, Antique Store of Williamsburg and Williamsburg Walmart. Hotel features free WiFi, Indoor Heated Pool, 24Hr Fitness Center and comes with StaySmart Breakfast. Come home to Holiday Inn Express! ... more   less 
Reservation Options:
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Also Known As:
Days Inn Colonial Hotel Williamsburg
Days Inn Williamsburg
Williamsburg Days Inn

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