We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nobody is listening”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
King's Creek Plantation Resort
Ranked #16 of 74 Hotels in Williamsburg
Certificate of Excellence
phila
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Nobody is listening”
Reviewed 21 November 2013 via mobile

I'm an owner at KCP for three years. I've read the below reviews and agree with just about all of them. It's nice that management is reading them and writing a reply but instead of reading them and giving excuses or some number to call you should address them. While you say you have security , you don't or they just need to be replaced . I have never been stopped at the front gate to verify that I belong there, why is that if you're so secure? Having security is more than having a booth at the entrance. Yes the location is great but the rooms need to be kept up to date. I'm with the other people, we don't like lights shinning in our rooms all night long.
Another thing is the sales staff, you either have never been to a sales pitch or encourage what they do but your sales staff flat out misrepresents your product and when you mention that to somebody they tell you that person no longer works there. I'll be back but you as a owner cannot be so oblivious to think that all of these complaints are just random instances. Drive through the front gate and tell me how many times you got stopped before you reply to me.
Thanks.

Stayed June 2013, travelled with family
Helpful?
1 Thank bigboss134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, 10 December 2013
The Executive Management and Staff at King's Creek sincerely desire that our Owners and Guests enjoy the time they spend with us. That includes our Owners feeling both secure and confident that their comments matter. Our Resort is not a gated community. The Security booth at our entrance only serves as a check point after 11:00 pm in the evening. Security personnel is on property at all times, making rounds and serving the Resort overall. In all areas requiring improvement, we take serious note and we endeavor to take positive action. Extensive upgrades and new construction is currently underway. In addition, our sales staff is constantly under review so that they continue to meet the standards and integrity our company requires. We appreciate your insightful feedback and value you as an Owner.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,743 reviews from our community

Traveller rating
    635
    584
    307
    114
    103
See reviews for
906
531
28
14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (488)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Asheboro, North Carolina, United States
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 November 2013 via mobile

Just finished my second week at the Plantation this fall. The two bedroom units in The Townes are very nice, spacious and clean. Great location close to Williamsburg. The staff is exceedingly friendly and responsive. We needed more coffee cups and they were delivered within ten minutes. Needed a lighter for the grill and it was delivered within ten minuted also. We rented these two weeks and are considering buying two weeks.

Stayed November 2013, travelled with friends
Helpful?
Thank Derrick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, 11 November 2013
We are pleased to hear that you enjoyed your stay with us and that our staff accommodated your needs. We would be happy to offer any assistance in providing information on the benefits and privileges of Ownership at King’s Creek Plantation. Just give us a call if you have any questions at all. We hope to see you real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus ,Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 November 2013

We stayed in a 2 bedroom unit in the older part of the area. The condo was quite large with a full kitchen and fireplace. Bedrooms upstairs were spacious and quiet. Staff was very friendly. Maintenance was responsive when called for small problems-ice maker and improving upstairs and downstairs vents. Good location for visiting area.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gathp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, 10 November 2013
Thank you for so much for taking the time to give us such wonderful feedback from your recent visit to King’s Creek. We promise not to take it for granted since we are always striving to be even better. Great service starts with great Guests and we are only satisfied when you are. We happily await your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northeastern Ohio
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 November 2013

My husband and I are owners at King's Creek and thoroughly enjoyed our recent week's vacation. We stayed in a recently upgraded three bedroom cottage and enjoyed the benefits of new carpet, furniture and pillowtop mattresses. Check-in was a breeze this time and when asked to schedule an owner's update meeting we notified the staff we were not looking to upgrade or change our contract. In previous visits we've endured three and four hour presentations, but this time we remained firm and the salesman was very gracious and accepted the fact that we had no intentions of upgrading. Our preschooler daughter loved the pool area and playground, and we enjoyed relaxing on the front porch sitting in the rocking chairs. This was our fourth trip to Kings Creek and the best one yet!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomas0511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, 10 November 2013
It is fantastic to hear our Owners express such wonderful sentiments as those you just mentioned. We appreciate having you as part of our Resort family; your shared experience will benefit us all! Now that you’ve told us that your fourth visit to King’s Creek was the “best one yet”…we can’t wait to see you on visit number five!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
baltimore
Level Contributor
203 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 28 October 2013

We are owners here with every other year access.Recently we received a Promotional offer from King's Creek Plantation Resort for a 4 day/3 night stay for $79.00. It sounded good and we decided this would work for us. This unit was indeed small, similar to a studio apt with a condensed kitchen. To keep costs down we had brought along a few groceries, Sun am we baked some sausage, onions and potatoes-this set off the 2 smoke alarms and we could not even see any smoke. Thank goodness we had lovely neighbors who were already up. The bed was a kingsize (no fitted sheet), but, unless you like pillows that have the feel and give of a rolled up blanket, bring your own. The stackable w/d was nice, the unit was clean and very simple-no frills, it was basic accomodations. I was a little disappointed to be the recipient of less than the expected "standard" for time share owners. The phone and the alarm clock did not work, we reported this to the staff at the desk, but neither was replaced. Oh, the ice-cube maker was really, really slow in maiking ice.
The presentation was lengthy, about 2 and a half hours. I am going to learn to say " you have 90 minutes and then we are leaving", and mean it. Of course the cure-all is to buy more points, from us they wanted $10,500-upgrading to a 2 bedroom. No way!

Room Tip: Request something that is not bare bones basic, we had Unit 304B. Did not realize that they have min...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank redcatcec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, 5 November 2013
Kings Creek Plantation appreciates and values all of our Owners. Our promotional offers, such as the one you chose (4 days/3 nights for $79), are an attempt to host our Owners for spontaneous visits at very reasonable rates. We would never take our Owners for granted and the quality of any visit with us should be satisfying and enjoyable. We are sorry to hear that your recent stay with us did not meet or exceed your vacation expectations. We acknowledge that the 1 Bedroom Cottage- Suite is the smallest of our units. As you know, our variety of accommodations (Cottages, Townes and Estates) feature different amenities, from 1-4 bedrooms, some with jetted tubs and our larger units with 3.5 baths. We certainly look forward to your next visit and accommodating you in a much larger unit. We appreciate your comments; shared experiences will serve to make us even better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CHARLOTTE
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 October 2013

Used an accommodation certificate from II. Total cost was $214. That is all this place is worth. First, after reading many of the reviews and talking to one couple who actually purchased a two bedroom unit we skipped the sales presentation. The couple started at over $20,000 and ended up paying 3,800! What reputable organization does tricks like that. We own two Marriotts and have attended over fifteen sales presentations and the price never changes. You take it or leave it.
As far as our one bedroom:
(1) Very small. Kitchen does not have dishwasher.
(2) The back porch doors have rot on them that needs to be fixed.
(3) The back door is rusting at the bottom. Needs to be fixed.
(4) Flooring in kitchen is coming up. Needs to be fixed.
(5) Toaster is very difficult to use. Wife couldn't use it.
(6) Couldn't sleep because people overhead kept walking around. Very poor sound proofing. Fixed problem by putting heater fan to "on" all night.
(7) Banging noise from heater, or something, also kept us up.
(8) WORST PROBLEM WAS THAT THEY FORGOT TO LOCK THE DOOR TO THE ADJOINING UNIT AND SOMEONE FROM THE OTHER UNIT ACTUALLY OPENED THE DOOR JUST AS MY WIFE WAS COMPLETING HER SHOWER. SHE SCREAMED AND THE PERSON CLOSED THE DOOR. WE CALLED THE OFFICE ON THIS ONE. MAINTENANCE CAME AND LOCKED THE DOOR. HE SAID HE WAS SORRY.
We are amazed that there have been so many positive reviews. We think it is because their units are bigger. Bottom line, don't stay in a one bedroom. We won't be back.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, 30 October 2013
King’s Creek does enjoy many positive reviews due to an excellent location, a beautiful property and a variety of accommodations to meet the diverse needs of our Owners and Guests. It sounds like your experience fell far short of the high standards and expectations we strive to maintain. And, we sincerely apologize for that. While it is true our 1 Bedroom unit has the least square footage of any of the other accommodations on property, many request it for the “value” of being at King’s Creek. Also, the Cottages do have the “lock out feature” which should be locked from both sides, unless the full Condo-Suite is in use by one Guest. The idea that your privacy was affected concerns us greatly and we will take additional steps to assure that does not occur again. If we are fortunate enough to accommodate you again, we would highly recommend you upgrading to either our 2 Bedroom Cottage Suite or our 2 Bedroom Townes unit-with Sunroom. Thank you again for being our Guest and for offering your useful feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Decatur, Georgia
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 25 October 2013

One of the worst vacation experiences ever! We were promised a wheelchair accessible condo, but were given one with stairs to the front porch, and stairs to the bedrooms. We asked to be moved but were told there are no handicapped units in the entire complex. Therefore, this vacation included a lot of humiliating crawling. The floors were filthy with crumbs and the bathrooms were nasty. The kitchen was clean. The pipes made LOUD knocking and groaning noises any time anyone in the building (4 units to a building) ran water or flushed. When the heating system kicked in it sounded like an airplane engine. Our gas fireplace was missing the safety glass. All the heat when up to the bedrooms which were like an inferno when the first floor was cold enough that we wore out jackets indoors. Sales staff were overbearing. The indoor swimming pool was the best part of the resort. The first day it was clean and the water was warm. The other four days the water was cool, floors dirty, and trash cans overflowing.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dot W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingsCreekPlantation, Owner at King's Creek Plantation Resort, responded to this review, 30 October 2013
King’s Creek Plantation makes every effort to accommodate any and all “special requests”, though at times it simply isn’t possible to do so in every case. We are certain that a need such as yours (a handicap accessible unit) is important and did affect the quality of your vacation. The other conditions mentioned here are as far removed from the standards we strive to maintain as we can imagine. And, since we do not know all the circumstances of this particular situation, we urge you to contact the Vacations Reservations Supervisor immediately at 877-557-3529. Please accept our sincerest apology and our urgent invitation to contact us. The time you took to share your comments is appreciated and we look forward to speaking with you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Williamsburg hotels
8.2 mi away
Marriott's Manor Club at Ford's Colony
3.5 mi away
Woodlands Hotel & Suites - Colonial Williamsburg
4.7 mi away
Westgate Historic Williamsburg Resort
Show Prices
Show Prices
Show Prices
3.5 mi away
Williamsburg Lodge, Autograph Collection
3.4 mi away
Kingsmill Resort
Kingsmill Resort
#6 of 74 in Williamsburg
1,569 reviews
6.9 mi away
The Historic Powhatan Resort
The Historic Powhatan Resort
#23 of 74 in Williamsburg
1,971 reviews
Show Prices
Show Prices
Show Prices

Been to King's Creek Plantation Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about King's Creek Plantation Resort

Property: King's Creek Plantation Resort
Address: 191 Cottage Cove Ln, Williamsburg, VA 23185-5811
Region: United States > Virginia > Williamsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 74 Hotels in Williamsburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — King's Creek Plantation Resort 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com, Hotel.de and HotelQuickly so you can book your King's Creek Plantation Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
King`s Creek Plantation Hotel Williamsburg
Kings Creek Williamsburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing