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“Beautiful from the Outside”

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Wyndham Governor's Green
Ranked #25 of 73 Hotels in Williamsburg
Certificate of Excellence
GreenLeadersGold level
Arkansas
Level 5 Contributor
55 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Beautiful from the Outside”
Reviewed 23 July 2014

We stayed a week at this resort and rank it a 2.5 star. The grounds were well manicured, but you have to watch your steps because of the geese population. The grass was groomed and there were flowering trees in many areas. All the buildings overlook either the pond or/and the miniature golf area. Our room was ok, nothing spectacular. It had the regular room amenities in the kitchen area. The countertops had granite and the utensils were well stocked. The furniture in the living room, especially the sofa, needs to be refurbished. It had several tears in it. The mattress was not comfortable and the bed linen was not in great condition. We had a one bedroom, with the lock off unit next to us. The wall are paper thin, and we could hear the family next door very well. The room did not smell fresh when we entered, but I usually do my own cleaning and disinfecting when we travel. The balcony was very dirty from where birds had built a nest and left bird drippings (poop) on the railing and floor. It was very obvious from the living room area, and I am surprised that the housekeeping staff did not see it prior to us checking in. The stuff had been there and was dry. We reported the situation to housekeeping once we checked it, but of course no one came to clean it up. The following day, when asked about our accommodations, I reported it again. The staff who enquired, immediately called housekeeping. About 3 hours later, someone came to clean it. When he saw how much bird poop there was, he left to get additional supplies to get the job done. He could not believe that the housekeeping staff had missed that for what must have been there for some time. After much work, he got it removed and we could enjoy the balcony. In addition to the neglect of filth on the railing, I picked up candy and an earring from the middle of the living room floor. It was really in the middle if the floor and I wonder how it was overlooked by the housekeeping staff. The majority of the staff members that I came in contact with were friendly, except for the young lady at check-in (Kimberly, I think) . After traveling, a warm greeting is always nice.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
5 Thank Yallahs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean G, Resort Manager at Wyndham Governor's Green, responded to this review, 26 July 2014
We are sorry, Yallahs, that your balcony was not properly cleaned. We know there is a certain level of satisfaction expected when staying at our properties and you did not receive this. Please know we will have our housekeeping staff address these concerns moving forward to avoid any future occurrences of this nature. Thank you for making us aware. I would greatly appreciate if you could email me with further information so I may investigate the room cleaning history of the unit you were in. Thank you again.

Sincerely,

Sean Griffith
sean.griffith@wyn.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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386 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 July 2014

We literally just got back, overall I was not impressed or wowed. This property is simply put...mediocre in value, it's noted as a 3 star hotel and it's just that. The grounds are kept clean and are nice, the staff is friendly but there are some who seem like robots with a just blah attitude. But that isn't my issue as everyone has their 'days'. The room was horrible in value and apparently inconsistent in updates like many others. I had a 3bdrm, 2bath. Layout was ok but the furniture, walls, drapery were all OLD. As instated the guest services, it felt like a room from the 90's and old! Horrible paint job in bathrooms to patch up wear. Fridge had dents all over it, leaked water (they placed a cut to catch water leaking (LIKE REALLY?). Dishwasher did not work, drapes were broken, patio did not lock, housekeeping was just weird and untactful in how things were done.

Look, I think I just got a room that was NOT updated and I also prefer a better level of service and hotel class. It served the purpose. My guests were not impressed as well. We will not return and look elsewhere to purchase a vacation rental. This was not the Whyndham we thought it would be. But that was just our visit. And much more happened but I will spare all. The only plus was the lady in guest services who apologized, treated us to dinner for the horrible room but could not move us. That made nonsense, hotels are supposed to have backup rooms for such issues...bad managing! That is 'hotel 101'...

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Nike1297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean G, Resort Manager at Wyndham Governor's Green, responded to this review, 16 July 2014
We are sorry Nike1297 that you experienced some difficulties with your unit during your stay. The paint and appliances in your unit were certainly not to our Wyndham standards. We strive to provide top of the line accommodations for all our guests and your feedback will help us to do so. Can you please contact me at the email address listed below so I may follow-up on this with you? We will have our maintenance team look into these issues to eliminate any future occurrences.

Again, I apologize that we did not provide the level of service we expect. I feel confident should you stay with us again that you won't be disappointed. Thank you for the opportunity to respond.

Sincerely,

Sean Griffith
sean.griffith@wyn.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2014 via mobile

This is a very nice resort. There are pools, tennis courts, and other nice amenities. It is very clean and well-kept. The staff is very accommodating and extremely polite. I would recommend this resort to anyone looking to have a great time in Williamsburg.

Stayed August 2013, travelled with family
Helpful?
Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean G, Resort Manager at Wyndham Governor's Green, responded to this review, 11 July 2014
Thank you Jill S for your kind words about our resort. We will gladly share your comments with the team here. We are happy you were able to enjoy the variety of amenities we have while visiting with us. Please come back and visit with us again.

Sincerely,

Sean Griffith
sean.griffith@wyn.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, Rhode Island
Level 5 Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 July 2014

We brought our quite large family for a 4 night vacation and we had the most wonderful time! Grounds are pristine, pool and hot tub were amazing, and the staff was nothing but superb!

I've stayed at other Wyndham properties and I think this has been the most relaxed, comfortable stay. We were on the first floor right in front of the pond and we felt like the whole place was our backyard. The location was amazing, only a 10 minute drive to the theme parks, stores and restaurants. I was glad that despite the ponds and heat, there were no bugs! They have a 21+ pool although we didn't use it because the main pool was good enough for us.

Everyone in my group was very impressed with this resort, we can't wait to go back!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ggfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean G, Resort Manager at Wyndham Governor's Green, responded to this review, 11 July 2014
Thank you so much ggfield for your positive review! It is very satisfying to our team to hear a family has had such a wonderful time staying with us. The ponds located in various parts of the property amid the rolling fields provide a great environment in which to relax. We're so happy you and your family were able to do so. Please come back and visit with us again!

Sincerely,

Sean Griffith
sean.griffith@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 July 2014

Visited this resort with friends on spring break. This was our first visit to this location but not our first to the Williamsburg area. Staff was warm and friendly and the condos were large, and comfortable.

We were very happy with our experience and have booked again to return in September, 2014. Looking forward to our return.

Green Features: Pleasantly surprised this resort was recycling paper products as well as bottles and cans.
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank craftykitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean G, Resort Manager at Wyndham Governor's Green, responded to this review, 11 July 2014
Thank you craftykitty for your kind words about your recent stay. We are happy to hear you and your friends enjoyed our spacious suites. Our team here pride ourselves on being warm and friendly. We'll make sure to share your comments with them. Thank you for staying with us and we look forward to your return visit in September!

Sincerely,

Sean Griffith
sean.griffith@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 June 2014 via mobile

We go every summer to a Wyndham location with all 12 family members. This year we were comfortable, but not overly pleased. Our building and rooms were nice, and the jetted bathtub was awesome, but the sound proofing was terrible. We could hear our upstairs neighbors conversations! I'm sure you can imagine how loud their feet were! The pool and mini golf were just okay. When you've been to many of their properties you'll agree that this one wasn't that exceptional. Oh and the stuff about the tree frogs is so true - they are SUPER loud too (just like our neighbors)!!

Stayed June 2014, travelled with family
Helpful?
1 Thank lms6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean G, Resort Manager at Wyndham Governor's Green, responded to this review, 1 July 2014
Thank you lms6 for taking time to share your comments. We are sorry about the inconvenience of noise from your neighboring units and some of our native wildlife. We know it is important to feel completely relaxed when on vacation. Please feel free to reach out to anyone in management during your stay if this occurs in the future so that we can look at options while you are still onsite. We are happy to do what we can in making your stay as comfortable as possible. Thank you for staying with us and we hope you visit with us again.

Sincerely,

Sean Griffith
sean.griffith@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 June 2014

I just returned from a visit to Williamsburg, VA. We stayed at Wyndham Governor's Green in a 3 bedroom condo. Everything was great! The front desk and activities staff were personable and helpful. The pool and hot tub were clean and accessible. The resort is a short 5 minute drive from Colonial Williamsburg, about 20 minutes to Jamestown and 30 minutes to Yorktown. There are no onsite eating options but restaurants to meet everyone's tastes within a few minutes drive. The security guard had us checked in fast on a early Sunday morning after an all-night drive so that we could quickly grab some sleep. Stay with confidence!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Srothu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean G, Resort Manager at Wyndham Governor's Green, responded to this review, 1 July 2014
Hi Srothu,

Thank you for taking the time to share your recent experience at Governor's Green. We appreciate your comments about our team being friendly and helpful and we'll make sure to share your feedback with them. Thank you for staying with us and we hope you visit with us again soon.

Sincerely,

Sean Griffith
sean.griffith@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Governor's Green

Property: Wyndham Governor's Green
Address: 4600 Mooretown Road, Williamsburg, VA 23185
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
#1 Green Hotel in Williamsburg
#5 Top resorts Hotel in Williamsburg
#16 Family Hotel in Williamsburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Wyndham Governor's Green 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Wyndham Governor`s Green Hotel Williamsburg
Wyndham Hotel Governors Green
Wyndham Hotel Williamsburg
Wyndham Williamsburg
Williamsburg Wyndham
Governors Green Williamsburg
Fairfield Williamsburg Governors Green

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