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Holiday Inn Club Vacations Williamsburg Resort
Ranked #30 of 74 Hotels in Williamsburg
Certificate of Excellence
CORVALLIS, OREGON
Level Contributor
131 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Good Stay”
Reviewed 25 October 2013

We booked this in the off season for a week visiting Colonial Williamsburg and the surrounding area. Our unit was spacious, clean and quiet. The staff (Stacey and Carissa) were very professional and courteous. They are adding some buildings so there were construction vehicles but they worked during the day when we were gone, and were finished when we got back so no problems. We were advised of an available excursion to Hampton Roads called "Launch, Lunch, Liftoff" and did go. It was terrific, a real highlight! We didn't use the pool or any other amenities as we were sightseeing for long, full days so I can't comment. The complex was clean and well maintained. We would return!

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank TRAVELJUNKIES01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gwen M, Guest Relations Manager at Holiday Inn Club Vacations Williamsburg Resort, responded to this review, 29 October 2013
Hello and thank you for taking the time to tell us about your stay. We enjoyed hearing about your visit with us and that our staff was able to make your stay that much better. We are also delighted that you were advised of the "Launch, Lunch, Liftoff and that you enjoyed it. We want to thank you for your thoughts and input. We hope to see you again soon.
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246 reviews from our community

Traveller rating
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    14
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130
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Baltimore, Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 October 2013

I had previously stayed at Colonial Crossing for a bachelorette trip and that stay was above average, which lead me to book again. Unfortunately this time did not match my expectations. The staff was pleasant at every interaction and the grounds are well-kept for the most part. However, our room felt drab and uncomfortable. There were really noticable pits (2-3 feet wide) in the floor where it felt like the floorboards had rotted and whitered away underneath. The bed was the most uncomfortable I had ever slept on- it was like sleeping on a cardboard box covered in masonite! In general, the room needed a really good scrub and carpet cleaning. And the walls were RIDICULOUSLY thin. I could hear everything on both sides of us as well as every step from the person above us.

I would also be remiss if I did not mention that our car was broken into and valuables were stolen from it overnight in the Colonial Crossings parking lot. While this sort of thing could have happened anywhere, we learned from the deputy without hesitation that it was not the first occurence of burglary in that parking lot. In fact, he said another had happened just the week prior to ours. I would hope that if this has happened more than once at your property, that you would swiftly look into precautionary measures such as camera security systems, better lot lighting, and more attentive night-shift staff.

All in all, a very unfortunate stay.

  • Stayed October 2013, travelled with friends
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Helpful?
3 Thank RMR326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brick Township, New Jersey, United States
Level Contributor
138 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 29 August 2013

My wife booked this place from a Groupon offer she received for 3 nights at a ridiculously cheap price. When we arrived, the check in process was very quick, we were greeted by VERY friendly staff and made our way across the lot to our quiet building. All I can say is WOW. The ground floor unit we had was very spacious. Full kitchen with full size appliances, double sink, dishwasher. The bathroom was also large with a stackable washer and dryer next to a big jacuzzi tub/shower. The master bedroom was also very big with a cute 2 person deck outside the sliding glass doors.Continental breakfast was average and the pool right across from all the units was very convenient. I really liked the fact that the property is small enough that maintenance comes to answer calls almost immediately. One big bonus in my opinion has to do with what is very close by, Walmart. How many people go away and forget something? How many people go away and wish they had snacks, etc nearby to buy what they want for not expensive prices? HAving a Walmart within 5 minutes drive was a huge help. We were off the beaten path of downtown Williamsburg, but it really didn't bother us in the least. Busch Gardens was a 15 minute drive, but our resort was quiet at all hours.

Now for the criticisms. There is no daily housekeeping service, but you can request a mid week cleaning for a nominal fee. As such, you must use the same towels repeatedly, but you can wash them yourself in your unit if you get laundry detergent. KInd of a toss up in my opinion. A washer and dryer in the unit is a nice to have, but I'd trade it for complimentary daily housekeeping if I could. There is no restaurant on the property, but there are plenty of really good eateries within a 10 minute drive. The bar on premises is only open in the afternoon and closes around 6PM. Most people don't get back from daily activities until late afternoon to early evening, so I can't sees how many people could take advantage of the bar on the premises.

Everyone here was so friendly and helpful and the overall unit was twice the size my family is used to staying in. We actually had company in our unit as we had friends from back home that were down the same time we were. I would gladly stay here again!

Room Tip: Being on the ground floor was an added bonus for letting the kids step outside our door as well as e...
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  • Stayed August 2013, travelled with family
    • Location
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Helpful?
Thank Glenn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gwen M, Guest Relations Manager at Holiday Inn Club Vacations Williamsburg Resort, responded to this review, 24 October 2013
Hi There. We appreciate you taking the time to tell us about your stay and are glad to hear that you enjoyed your stay with us. You are correct that a stay with us differs from that of a traditional hotel stay. One of this is a lack of daily housekeeping services. We find that many of our guests enjoy the added privacy this allows them, however these services are always available on demand. As you may have learned during your stay, we will be updating and refurbishing the resort to provide out guest with the best vacation experience possible, this includes the villas, activities and guest services. We want to thank you for your thoughts and input, and we look forward to seeing you on your next visit.
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PA
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 August 2013

Location was fine. Easy access to everything. The lobby is really nice. The staff very efficient and friendly. The unit was just fine. The bed in the master bedroom was hard as a rock and I slept on the couch a couple of nights, but the beds in the smaller room were fine. The pool was small but fine. The evening movies with popcorn were nice. My main issue was with the snack bar. We let the teens sleep in one day and told them to get burgers at the snack bar. When we got back they said the snack bar never opened. I asked about it at the front desk and it seemed to be news to them. Someone told me a new owner had taken over that day. It was not a smooth transition. From then on everything seemed like chaos. The snack bar never reopened, the staff seemed frantic.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
3 Thank travlinmom322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations Williamsburg Resort, responded to this review, 21 August 2013
Hello and thank you for taking the time to review your stay with us. We truly love hearing from all of our guests about their vacations with us. As you may have learned during your recent stay with us, we have recently acquired this property to become part of our family of resorts. Over the next few months, we will be updating and refurbishing this resort to offer our guests the best vacation experiences possible, from the villas to activities and guest services. We apologize for any inconvenience that you encountered during your stay. We strive to offer our guests to best vacations possible, and appreciate your feedback on what we can do better to ensure those experiences in the future. We would love the opportunity to host you again in the future.
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Paterson, New Jersey
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 August 2013

Just returned from a scheduled 7 day vacation but cut it short due to bed bugs. I got the worst case of bed bugs. At first we thought that they were mosquito bites but then they there all over my arms n shoulders. Then by day 4 my husband had the same bites. When checking out we notified the front desk and she had the manager talk to us. He later called and confirmed it was indeed bedbugs. They had an exterminator come in and did find them in the bedroom. He offer an apology and a free week to come back. Is he serious??? This resort is not for people with kids. The pool is the size of a tub and there are limited activities. They drop off markers and coloring books and that is poolside activities??? The pull out sofa needed to be tossed in the garbage. The springs were pocking out and the mattress was thin as a pancake. They due keep the grounds clean but need to clean each unit. The dish clothes were so stained and the unit had a bad smell. The refrig was dirty. We lived at Walmart to try and make the best of it.

Room Tip: Choose another resort
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  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Pammie1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations Williamsburg Resort, responded to this review, 28 August 2013
Hello and thank you for taking the time to reach out to us and review your vacation stay with us. We truly appreciate hearing from all of our guests. We are disappointed to hear that your stay at our property did not live up to your vacation expectations. As you may have learned during your recent stay with us, we have recently acquired this property to become part of the Holiday Inn Club Vacations® family of resorts. Over the next few months, we will be updating and refurbishing this resort to offer our guests the best vacation experiences possible, from the villas to activities and guest services. We take the issue of pest control very seriously. Our units are inspected and treated as needed to ensure the comfort of our guests. We appreciate you bringing any issues you encountered to the attention of our staff right away. We do apologize if our attempt at a resolution was not to your satisfaction. In an attempt to find out more about your specific situation, we have attempted to contact you through private message. We truly appreciate your thoughts on how we can improve vacations in the future for our guests, and we would love the opportunity to host you again in the future to show you just how much fun vacationing with us can be. We look forward to hearing from you.
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Germantown, Maryland
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 August 2013

We had a nice, but short, stay for our honeymoon. Adam at the front desk was very friendly and efficient. The room was beautiful. A little more foot traffic noise from upstairs than what I expected but not too bad. They offered lots of activities and amenities but we didn't have time to make use of them (the pool is open for really long hours and we wanted to take advantage of that but didn't get a chance). I would go back again. I can't comment on price or value because our stay was a gift but it was certainly one of the nicest places I've stayed (hard wood floors, spacious rooms, large soaker tub, etc...)

  • Stayed August 2013, travelled as a couple
    • Location
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    • Cleanliness
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Helpful?
Thank breyerrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations Williamsburg Resort, responded to this review, 21 August 2013
Hello! Welcome home from your recent stay with us and congratulations on your wedding. We are so honored that you chose to spend such a special time with us. We are thrilled to hear that your stay with us was the perfect place to get away and relax. We would love to have you back again anytime.
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Aberdeen, South Dakota
1 review
Reviewed 13 August 2013

This place was so nice! My family loved the one bedroom with a full kitchen. It was clean and the staff was super friendly. Very spacious and plenty of room for iur entire family of four We will be back again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shannon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations Williamsburg Resort, responded to this review, 21 August 2013
Hi there, it’s so hear to hear from you about your recent stay with us. Nothing makes us happier than hearing that our guests had a wonderful time on vacation, and that our staff were able to make your stay that much better. We can’t wait to see you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Club Vacations Williamsburg Resort

Property: Holiday Inn Club Vacations Williamsburg Resort
Address: 200 English Garden Way, Williamsburg, VA 23188-7127 (Formerly Colonial Crossings of Williamsburg)
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Williamsburg
#11 Family Hotel in Williamsburg
#15 Romantic Hotel in Williamsburg
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Club Vacations Williamsburg Resort 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
At Holiday Inn Club Vacations Williamsburg Resort,each guest is welcomed to genuine hospitality from a staff committed to providing a home-away-from-home vacation experience. The quiet retreat is just minutes from the living history of the Historic Triangle; Colonial Williamsburg, Jamestown and Yorktown. Williamsburg also offers fantastic deals at the Premier Outlets and thrill-seekers will relish in the excitement at Busch Gardens and Water Country USA. Each villa is tastefully decorated and equipped with fully-furnished kitchens, washer/dryers, free Wi-Fi and parking, cable television, jetted-tubs and gas fireplaces. The resort offers spacious 1 and 2 bedroom layouts. ... more   less 
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Also Known As:
Colonial Crossings Of Williamsburg Hotel Williamsburg
Colonial Crossings Williamsburg
Colonial Crossings Hotel Williamsburg

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