First of all, I must say the service is very good, management is very responsive to guests, and that is the saving grace of this hotel. When we first got into our room, we noticed it was warm and not cooling and had a bad odor. We notified the manager, who instantly got us into another room without question. This rooms AC was good. There was another family complaining about their AC the next morning too and it was not extremely hot during this time. As for the new room, it was a comfortable temp, but the AC did make a loud noise, however after already moving our stuff once, we didnt want to move again. In addition, two of the light switches were broke and the bathroom light flickered badly, housekeeping should have caught these issues before someone got into the room. The breakfast area was extremely crowded, very few places to sit and hot items were out of stock most of the time. one last issue was related to the guests themselves, so I am not holding it against the hotel in the rating, but it did contribute to a less than happy experience, there seemed to be alot of groups of teenagers, that made alot of noise in the halls, and really took over the swimming pool area screaming and splashing, so the smaller kids couldn't have fun. Overall, if the front desk and management could get the rooms back in good shape, this would be a 4+ rating.
- Official Description (provided by the hotel):
- This spacious two queen bedroom studio suite includes all modern amenities including lap desk, iron/board, coffee maker, safe, kitchen area, sofa pull out and cloud nine bedding. ... more less
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- Also Known As:
- Hampton Inn And Suites Williamsburg Historic District
- Hampton Inn & Suites Williamsburg Historic District Hotel Williamsburg
- Hampton Inn Williamsburg
- Williamsburg Hampton Inn