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“Great Hotel in Williamsburg - very clean & friendly staff” 5 of 5 bubbles
Review of Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

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Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
Ranked #6 of 75 Hotels in Williamsburg
Certificate of Excellence
Tampa, FL
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great Hotel in Williamsburg - very clean & friendly staff”
5 of 5 bubbles Reviewed 22 July 2012

After staying a week at a few of the other local name brand hotels mostly on Richmond Rd which are mostly crappy, the Holiday Inn on Bypass Rd. was by far the best. I stayed here for the second week. This hotel was VERY VERY clean, with a huge TV in the bedroom, refrigerators and microwaves in all the rooms (I think) and electronic "Do Not Disturb" sign on the doors - that's great because people can't take your DND sign off your door.

Jan at the front desk was wonderful & friendly, but all the staff was very friendly; from the maids to the maintenance man, to the Geoff the manager. The Bistro (restaurant) is average but does have a nice full bar. This is located in a great area close to Williamsburg Historic District and a short drive to Busch Gardens. There is a 7/11 store right across the street and it's very convenient to get to tons of restaurants nearby. Also probably less than a mile away is a new eat-in movie theater called the "Movie Tavern"

To sum things up, this was slightly more expensive than some hotels around, but trust me the 10 or 20 extra bucks, it will be worth it when you have a clean & quiet room. You know the kind of place where you don't have to be afraid to walk on the carpet with your shoes off and you don't have to worry about roaches. Also while I didn't use it, I did see that they had a nice indoor pool and spa and a weight room.
T from Florida

  • Stayed July 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Around2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, 26 July 2012
Dear Around2Travel,

Thank you for telling us of your great stay with us. We appreciate all of your comments, and will pass them on to our staff. Thank you for mentioning Jan. We will make sure that we pass this on to her. We always appreciate hearing good comments about our staff. Thank you for staying with us. We hope that you will stay with us again in the future. Thank you so much for your time.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
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1,167 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (178)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Pittsburgh, Pennsylvania
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 21 July 2012

We stayed here for 5 nights. We got upgraded to a suite, at no extra charge, which was a nice surprise. The staff were exceptionally nice, especially Jan, at the front desk. Everyone was very friendly and helpful. The place was very clean - all day long people were always cleaning somewhere! Mopping floors, cleaning windows, replacing towels in the pool, emptying garbage, etc. Definitely clean! As was the room. The indoor was pool was nice - every day after walking around Williamsburg, my son wanted to go there. It was never too crowded - it was a decent size, and there's a hot tub too. And, as I said, there were always plenty of towels. Don't know if every floor had this, but our floor had washers and dryers - nice if you needed them. We also had a refrigerator and microwave in the room - great for my son who is usually a picky eater. However, the restaurant has a breakfast buffet with everything you can possibly imagine (eggs, bacon, sausage, hash browns, pancakes, cereal, donuts, muffins, bagels, fruit), plus made to order omelets and waffles, for $10.95. Kids under 12 eat free, and they have TVs at the table. (Kid-friendly!) My picky son actually loved it, so I was thrilled, because I didn't have to deal with making him something in the room. The hotel is only about 5 minutes from Williamsburg, if that's your destination, and there's plenty of other restaurants, stores, etc right down the street as well - something for everyone. It's the perfect location, and pretty reasonably priced. We also went to Jamestown from here, and it wasn't that far.

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank travelinmomma1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, 26 July 2012
Dear travelinmomma1963,

Thank you for telling us about your stay with us. We appreciate your detailed review of your stay. We appreciate all guest feedback. We appreciate all you comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. We are so glad that you enjoyed your breakfast. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tirana, Albania
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 19 July 2012

Not sure what others were talking about, but there are restaurants a very short drive just down the street. Had the breakfast there and it was ok. There were no suites available and we took the two queen room on the road side and it was not noisy at all. We were on the second floor too. A gas station/7-11 were across the street for those that just want a grab and go breakfast. The staff were friendly and I would definitely stay here again as it was a lot cheaper than the hotels on site of Colonial Williamsburg.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, 20 July 2012
Dear Joseph C,

Thank you for telling us about your stay with us. We are glad that we could accommodate you and your family. Thank you for your comments and we will pass them on to our staff. They always appreciate hearing when they are doing a good job. We appreciate all guest feedback. Thank you for your time. We are glad that you stayed with us. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg-Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kenly, North Carolina
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 19 July 2012

The hotel was nice, clean and well maitatined. But steer clear of the restaurant. The breakfast is marginally better than most free breakfasts in other hotels, but at $10.00 a head its no bargain. Go to one of the dozen pancake houses nearby for a better deal. I also ordered room service from the "Bistro". I asked for a wel done burger. What I got was so burned it was crunchy. So, stay at the hotel but eat somewhere else.

  • Stayed June 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rachelsgma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, 20 July 2012
Dear rachelsgma,

Thank you for telling us about your stay with us. We appreciate all of your comments and concerns. We are sorry that you were not satisfied with the Bistro. We will pass these comments on to them. We are sorry for any inconvenience that this may have caused you. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg-Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 18 July 2012

The rooms are suites which offer more space for families. My kids liked the two separate rooms and TVs. Rooms were clean and fresh. Breakfast is what you expect, eggs, pork (bacon, sausage), pancakes. We got tired of it after a couple of days.

Stayed July 2012, travelled with family
Helpful?
3 Thank Hyekids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, 20 July 2012
Dear Hyekids,

Thank you for telling us about your stay with us. We are so happy we could accommodate you and your family. We will pass your comments on to our staff. They will appreciate hearing that they are doing a good job. Thank you so much for your time. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kigali, Rwanda
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 17 July 2012

One would need to work hard to find a better value for money! HI should not be overlooked. According to Jan, who warmly welcomed us at the front desk, the owner has lovingly updated the already sparkling new hotel twice! Clean, modern, new - and very nicely appointed. Loved the 42in HD flatscreen. Designer bedding and interior. Pool and fitness center better than most. Location is only minutes away from Williamsburg's historic center, The College of William and Mary, restaurants and shopping.

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lynn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, 20 July 2012
Dear Lynn A,

Thank you so much for reviewing our hotel. We appreciate all of your comments. We strive as hotel to provide a clean, safe, and comfortable place to stay. Thanks for mentioning our great employee Jan. We will make sure that she hears about these comments. We appreciate your time. Thanks for staying with us. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 16 July 2012

Wife and I stayed there and we had a good time, it was clean and most everyone was friendly. Bartender was a little strange but was tolerable. He jumped the gun on food orders. Put my order in before my wife had ordered. I got my salad and she hadn't even ordered. We survived and would go back.

  • Stayed July 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 1greghbrehab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, 17 July 2012
Dear 1greghbrehab,

Thank you for telling us about your stay with us. We appreciate all of your comments. We are very sorry about your food order being made before your wife's order. We apologize for any inconvenience that this may have caused you. We will pass these comments on to our staff. Thanks for your feedback. We appreciate all guest feedback. It helps us make the necessary changes to our hotel to make it better for you, and for future guests to the hotel. Thank you again for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

Property: Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
Address: 515 Bypass Rd, Williamsburg, VA 23185-2926
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Williamsburg
#4 Romantic Hotel in Williamsburg
#5 Business Hotel in Williamsburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway 3*
Number of rooms: 96
Official Description (provided by the hotel):
Your Williamsburg Vacation Begins Here! Take a Virtual Tour of the hotel.Welcome to the Holiday Inn & Suites Gateway a new full service hotel. You ll find comfort and modern luxury at the most convenient location in Williamsburg. Contemporary hospitality and Williamsburg excitement are waiting for you. Your Personal SpaceRelax in your elegant room featuring stylish décor and amenities, including a microwave, refrigerator, wired and wireless high-speed Internet access, dry bar, executive desk, HDTV, and the best night s sleep you ve had in weeks. Our new hotel offers a great combination of rooms and suites featuring our unique one and two bedroom suites. We have a heated indoor pool, whirlpool and fitness center all for your enjoyment. Bistro 515, our on-site restaurant, offers the best in casual dining. Ideal Williamsburg Location Holiday Inn Hotel & Suites Gateway is located off Interstate-64 exit 238 only minutes from Colonial Williamsburg, Busch Gardens, Water Country USA, Prime Outlets, Jamestown and Yorktown. We are also conveniently located for the following: the College of William & Mary, Sentara Williamsburg Regional Medical Center, and Delta-T. This is a 100% smoke free hotel - all guestrooms and public areas. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites, Williamsburg-Historic Gateway
Holiday Inn Williamsburg
Williamsburg Holiday Inn

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