My husband and I have gone to the reserve wine tasting every year for years at the Williamsburg Winery. Over the last several years, we watched Wedmore Place as it was built, and dreamed of the day that we could afford to stay there instead of elsewhere in Williamsburg as our annual weekend getaway. My husband recently got a promotion at work, so we decided that this was the year to splurge and stay at Wedmore Place. We opted for the “romance package”, as it had several amenities that we felt would make our stay that much more special. We chose a suite and booked our stay a month in advance, along with all of the appointment times for each of the added parts of the “romance package”.
Unfortunately, there was little to be romantic about. Upon arrival, we were greeted by a nice lady, handed a sheet of paper for us to read about our package, and instructed that our room was up the stairs and through the door. We have been to other B&B’s and Inn’s before, and have always been escorted to our room, and introduced to the property and the amenities. Several of the things that were advertised as being part of the “romance package” we had to ask for – that doesn’t make you feel like you are a special guest or there for a special package, but rather that you or your experience has been simply forgotten.
The suite was beautiful, the bed slept well, and the food at the restaurant was wonderful. However we will never again stay at this hotel. We spent A LOT of our hard-earned money on this weekend package, but didn’t feel that there was any attention to detail or service. The final blow was that the last thing we were supposed to have was a couples massage that had been scheduled upon the initial reservation a month earlier. We were told that there might be a problem with that when we checked in, but no one ever followed up with us. We continued to ask, and were finally told that they didn’t have a massage therapist available. The gentleman behind the desk shrugged his shoulders and simply said, “Sorry – I don’t know when you booked your appointment, but we can’t guarantee anything last minute.” I reminded him that we had scheduled this a month prior. There was no offer to compensate us in any way . . . I had to ask about any reimbursement for the lack of the massage appointment since we had paid for a “package”, and even that small reimbursement couldn’t begin to make amends for our complete disappointment in the whole experience.
We were so incredibly disappointed in the whole experience, that we simply packed up the next morning and left, vowing to never stay there or recommend it to anyone else. I have never left negative feedback before, and understand that sometimes things go wrong, but this whole experience was so lacking and we spent so much money, I felt I needed to make note of it here for other travelers.
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- Also Known As:
- Wedmore Place Williamsburg
- Super 8 Williamsburg