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“Don't waste a moment - it is simply not even close to a one star!”

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The Griffin Hotel - A Colonial Williamsburg Hotel
Ranked #37 of 73 Hotels in Williamsburg
Reviewed 12 May 2014

I had the pleasure of visiting Williamsburg this past weekend as a result of my nieces graduation. A family member had rented out the entire Providence Hall home and guest houses for our family and extended family. Frankly, it was the biggest disappointment I have experienced to date. We had several catered dinners and most of the food COULD BE RATED D if not worse. The towels were thin and old. I ordered 2 soft boiled eggs for room service - one was not cooked but completely raw. The iron produced a rusty stain/steam on our beautiful clothes. The musty smell and the mold in the small houses was consistent - just one look at the return vents on the ceiling told the tale. The rugs were dirty and needed cleaning. I was told that there would be small refridgerators and microwaves - not so. You have to request a refridgerator and get ready for an old one No microwave in site. No safe - you can bring your belongings to the front desk. No coffee pot. No complementary bottled waters. Phone only worked using the speaker function. Bathrooms are from the 80's with no hot water ...just warm. The biggest disappointment was the huge house that was rented for the graduation party. It is simply not worth one cent. We had a party of 60. The bartender was miserable. The cocktail party food included a cheese tray that had chunks of cheese thrown on a cutting board along with an assortment of some types of salami again thrown on a cutting board. Nothing was refilled. The place did not appear clean. The butlers kitchen was disgusting.

Need I say anymore? I am going to attempt to reach someone in management regarding this monumentally disappointing experience. Should you have an upcoming reservation at Providence Hall - PLEASE SERIOUSLY CONSIDER MOVING YOUR PARTY!!!! $600.00 per night just for the small guest house is better spent at the local Hampton Inn,

Room Tip: Do not book providence hall or the guest houses - please reschedule any events that you may have on...
  • Stayed: May 2014, travelled with family
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4  Thank oldestcitytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KostaKap, Manager at The Griffin Hotel - A Colonial Williamsburg Hotel, responded to this reviewResponded 25 June 2017

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65 - 71 of 91 reviews

Reviewed 6 March 2014

A pleasant quiet place to stay, we always face the pond. I agree on the updating but it is indeed accommodating to the guest. Housekeeping is wonderful and ladies will bend over backwards to help you. We have been staying in this Inn for about three years. Have stayed at the lodge which by the way really needs updating in some of their buidings. My only complaint at Providence Hall is the connecting doors between rooms. There is only one door and we can hear the people in the next room like they were in our room. I could hear them talking about, opening drawers, even rustling papers. When they come back to the room late they wake you up. They need to address this. Otherwise I this is a very quiet place and no difference than staying in the cottages which are also old.

  • Stayed: December 2013, travelled as a couple
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1  Thank bbfrommd
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KostaKap, Manager at The Griffin Hotel - A Colonial Williamsburg Hotel, responded to this reviewResponded 25 June 2017

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Reviewed 5 January 2014

I was here for a conference where everyone else was staying at The Williamsburg Lodge next door. When I saw PHG was across the street, I was ok with staying "off site" from everyone else. It felt like I was in a communist block dormitory from 1950. Very architecturally cold with few amenities. The room was huge and very outdated. Nothing really matched. I expect that in a historic charming inn, but not this cold block building. I ordered room service for lunch. My bill for a burger and a scoop of ice cream was a whopping $61.

Room Tip: Find another hotel.
  • Stayed: December 2013, travelled on business
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4  Thank NashvilleBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KostaKap, Manager at The Griffin Hotel - A Colonial Williamsburg Hotel, responded to this reviewResponded 25 June 2017

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Reviewed 22 November 2013

We stayed here for 3 nights in October celebrating our anniversary, as we've stayed here before. Love the huge rooms. Requested a quiet room on the second floor facing the pond. We had no problem climbing the stairs. Found the room spotless, had the fireplace lit for us every night, and bought a package which included a fabulous breakfast at the Williamsburg Inn every morning (which was a short walk across the lawn through the side entry door with our room key). We love the location as we ate at three of the taverns this trip and it was so convenient to have our hotel nearby. We also used the internet in the downstairs lounge to check on local attractions. The hotel treated us to sparkling cider and chocolates to celebrate our anniversary. The staff was always friendly and attentive. I also liked the package delivery to the Inn of anything I purchased in the historic area.

  • Stayed: October 2013, travelled as a couple
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2  Thank Meere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KostaKap, Manager at The Griffin Hotel - A Colonial Williamsburg Hotel, responded to this reviewResponded 25 June 2017

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Reviewed 2 October 2013

The room was incredibly disappointing. It looked more like a 2 star Holiday Inn than what the Website listed as a "Premium" option. The bathroom was dingy. The bedroom had a poor set up. The paint was peeling off the wall. There were no nice amenities in the room. The towels were dirty and small. There were no robes. To say we were disappointed is an incredible understatement. It was our anniversary and we were looking for a nice quality room with some luxury and we did not receive that at all.
Please do NOT stay here. It is a complete waste of money. The hotel should be embarrassed to charge so much for such a terrible room.

  • Stayed: September 2013, travelled as a couple
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3  Thank SS K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KostaKap, Manager at The Griffin Hotel - A Colonial Williamsburg Hotel, responded to this reviewResponded 25 June 2017

We do appreciate your feedbacks.

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Reviewed 20 August 2013

Although I went to Providence Hall April 2012, I dont remember many details like the room number. I do know it was on the 2nd floor. The hotel has 3 floors, but had no elevator. The hotel was quiet and nice and clean. The room was pretty large, much bigger than a standard hotel room with a king bed. There's a balcony on each room (I'm pretty sure). There was a pond on the property as a tennis court, the landscaping could have been better but it was fine for a two night stay. We ordered room service for breakfast which was great!

  • Stayed: April 2013, travelled with family
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1  Thank ladyjai1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KostaKap, Manager at The Griffin Hotel - A Colonial Williamsburg Hotel, responded to this reviewResponded 25 June 2017

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Reviewed 28 November 2012

For the package rate ($300+ a night) over Thanksgiving, my expectations were of a better property, perhaps somewhat in the Hyatt or Marriott class. Instead, the room matches a middling Holiday Inn in quality, with a 50% larger room size a noticeable bonus.

First, however, if you have any mold allergies, I suggest you carefully inspect your room before the bellman leaves. Better yet, leave your bags at the Inn front desk and just be escorted to look at the room. Our room had a very pronounced musty/moldy smell, but not overpowering. We could stand it, especially after the cross breezes from having the balcony and room doors open at the same time, even in cold weather. The room temperature recovers quickly thanks to the two heating systems, a silent hot water system under the floor-to-ceiling windows and a through-the-wall system like many Holiday and Days Inns (not a window a/c system). The through-the-wall system does not meet the quality standards of central a/c found in upscale chains.

The room was impeccably clean, even in the crevices and corners of the bath, with no visible mold. So the smell must be originating in the walls or in the carpet.

The pond-view room has an idyllic view, especially in fall with falling leaves on the ponds. It is especially quiet on this side of the building. The other "view" is of the tennis courts, to be avoided as the rooms face the parking lots too.

The walk-up to the second story is great for overweight Americans, but several portly guests had obvious breathing problems as the building does not have an elevator. You have a short five-minute walk each morning to the Inn for your breakfast, if included in the package. Those with mobility problems should definitely look elsewhere.

The bathroom was Quality Inn level, with the linens, should you call them that, at the Motel 6 standard. There is a dressing room with a second vanity. The first thing a guest will notice after a shower or bath are the postage-stamp-sized towels. No one has any reason to be envious of these, as so often you might be of over-sized thirsty bath linens in four- and five-star properties.

The bonus you get with these Providence Hall rooms is that you have the meals and services of the Williamsburg Inn, a true five-star property. Thus, you have helpful concierges on duty, dutifully cheerful doormen, exemplary dining room wait staff, and a front desk which is the weakest link in the very strong quality chain of personnel. You make all your touring arrangements, if not pre-arranged, through the concierge. They are invariably helpful and cheerful people-persons.

For the price, this was a poor value. If you could endure the inconvenience of being located off-site (and parking at the visitor center during busy times and taking the shuttle buses), then you can save about 30-50% of the costs, even after the Colonial Williamsburg tickets. I would try the nearby Williamsburg Lodge (unreviewed by the author) first if on-site convenience is important. For a central location right in Colonial Williamsburg, this would be my last choice, after the Inn, Lodge and Colonial Housing.

Room Tip: The second floor pond-view room gives you a pleasant and quiet vista, with pond in foreground and ma...
  • Stayed: November 2012, travelled as a couple
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3  Thank SoBeSparky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KostaKap, Manager at The Griffin Hotel - A Colonial Williamsburg Hotel, responded to this reviewResponded 25 June 2017

We do appreciate your feedbacks.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Griffin Hotel - A Colonial Williamsburg Hotel

Address: 305 S England St, Williamsburg, VA 23185-4266 (Formerly Providence Hall Guesthouses)
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Spa Hotel in Williamsburg
Price Range: £107 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Griffin Hotel - A Colonial Williamsburg Hotel 3*
Number of rooms: 43
Official Description (provided by the hotel):
Discover a getaway of spacious guest rooms with breezy balconies where you can enjoy Williamsburg’s natural beauty. Imagine sitting out on a beautiful terrace overlooking a charming pond and wooded area. Located just steps away from the heart of Colonial Williamsburg.Enjoy access to world-class dining, recreation, and spa amenities in addition to admission ticket discounts and exclusive guest-only offerings. ... more   less 
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Also Known As:
Providence Hall Guesthouses Hotel Williamsburg

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