I booked this property so that my family could crash after a long summer day at Busch Gardens. We arrived in the parking lot at 7:30 PM and we were on our way to another nearby property by 8:15 PM. This place hit us with a double whammy of filth and spoiled food.
The room they initially offered was designed for someone on a wheel chair and it had a nursing home feel to it. We could deal with this for one night, however, as we began to unpack we noticed water damage and mold embedded next to the showerstall and the rail installed next to the toilet was completely rusted. The overall appearance of the room was an immediate downer. We explained our discontent at the front desk and they offered to find us another room. We agreed and allowed them time to find another room while we went to the restaurant.
The restaurant was totally empty (should have been a clue) but we stayed and ordered a few sandwiches so we could eat and get to bed. The first course was a chef's salad...immedately when the plate was placed on the table we caught a whiff of bad meat The ham on the salad was clearly old and spoiled. That was it. We canceled the dinner and also canceled our room reservation. The front desk staff was very nice and understanding. I also felt a bit bad for them as I could tell they were trying to do what they could with a property that was clearly not ready for prime time. We secured a room at the Double Tree about 3 miles away for almost the same exact price and enjoyed a 3 star hotel for the evening.
The Ramada Williamsburg needs to stop taking taking reservations, stop taking people's money, close down for a period of time, study the extensive negative feedback their previous guests have posted all over the internet and fix up this property. Clean it up! Get rid of the mold! Install bright lighting to welcome theme park weary travelers, upgrade the restaurant, stock fresh food. If they want to charge $79.00 per night (and more) plus tax then they have to do their part and earn it.
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