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Comfort Inn
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Reviews (238)
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105
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All reviewsdenny's restaurantdenny sfirst floorgreat poolroom was cleannon smokingwaffleschoice hotelsnorth carolinamicrowave and fridgewould stay here againrooms are nicebreakfast selectionhot breakfastvery nice stayroad noiseroad trip
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152 - 157 of 238 reviews
Reviewed 8 September 2013

This hotel offered us everything we needed as we passed through the area: a cordial reception, a clean & comfortable room, a peaceful night's sleep, and a nice breakfast before sending us on our way again! The front desk clerk was friendly & helpful -- gave us directions to find nearby restaurants where we could enjoy a good dinner before turning in after a long day on the road. We were satisfied enough by our first visit that we stopped by to spend another night there on our return trip -- but, to our disappointment, we had not made reservations & they were 'full' that night. Once again, the desk clerk was extremely helpful & advised us of another hotel nearby where he knew there were still some vacancies that evening.

  • Stayed: July 2013, travelled as a couple
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Thank ksimpson009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry F, Manager at Comfort Inn, responded to this reviewResponded 4 November 2013

Thank you for taking the time to complete a trip advisor review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

First of all the location was better than I expected. It was off of the Interstate just enough that you could not hear the traffic usually associated with major thoroughfares. The hotel was clean, and the room was clean as well. The serv ice was polite and accomodating. Breakfast was standard as with all Comfport Inns. The bed was comfortable and the bathroom was clean. The room took a litrtle while to cool down but once the temperature was conducive to sleep I had no problemsa falling asleep.

  • Stayed: August 2013, travelled with family
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Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry F, General Manager at Comfort Inn, responded to this reviewResponded 4 November 2013

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2013

This Comfort Inn was better than I expected. The room was recently renovated I think - new carpet. It had most things that i value - comfortable bed; nice sized sink; good wifi; decent towels; standard Comfort Inn breakfast. The staff was helpful. The carpet was dusty in places.

  • Stayed: August 2013, travelled as a couple
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2  Thank swtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry F, Manager at Comfort Inn, responded to this reviewResponded 4 November 2013

Thank you for taking the time to completea trip advisor review regarding your recent stay at our hotel.
Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

First off, the hotel was under renovation when we were there.

The first room we were checked into stank of cigarette smoke. I went back to the front desk, and they did not have any rooms of our type on that floor, so we got a room with two double beds. The air was much better and the room was clean and modern. I think it must have been recently renovated.

No Elevator. I do not understand why hotels are built without elevators. If you are paying for a room, why should you have to lug your baggage up the stairs?

Yes, for sure if I had a one night stop on my way, I would definitely stay here again. Easy access to the interstate.

  • Stayed: July 2013, travelled as a couple
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1  Thank Traveler06232009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry F, General Manager at Comfort Inn, responded to this reviewResponded 4 November 2013

We very much appreciate and value your feedback and will share it with our team.Thank you again for sharing your experience, and we hope you will stay again with us while in the Winchester, VA area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2013

This hotel was not friendly. When we first arrived, although we had reservations, we had a coupon from the Virginia welcome center but they would not accept it and were very rude about it. We had asked for a non-smoking room but the room we were given smelled like smoke. When we complained about it since my husband is allergic to smoke, they would do nothing. They said there were no more pet-friendly rooms available. Then my husband took a shower and found out the tub did not drain properly. He was standing in several inches of water. The sheets were also stained with oil or grease. When we notified them of this, they were finally acting friendly and changed our room. The second room was cleaner and did not smell of smoke. However, the toilet kept running and there were ants and spiders on the bathroom floor so that we could not put anything down for fear the bugs would get into our stuff and then into our car.

  • Stayed: July 2013, travelled with family
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1  Thank BJW711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry F, General Manager at Comfort Inn, responded to this reviewResponded 9 August 2013

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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