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“very very nice...and super pet (cat) friendly”
Review of Comfort Inn

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Comfort Inn
Ranked #13 of 25 Hotels in Winchester
Certificate of Excellence
Reviewed 11 December 2013

after driving 333 miles we ended up at the comfort inn in winchester, va...the gentleman at the desk, Donny, was sweet, warm and welcoming...while I was waiting I actually stood in front of a beautiful fireplace and warmed up!!!! I checked in...told him what kind of room we would prefer - no problem...told him we had a cat...and he asked all about our..shadow!!! check in was completed in a few minutes and it was the FIRST hotel that got our rewards program correct!!!! big kudos for that!!! the room was nice...clean...comfy beds...nice fridge and micro combo...!!! tv was nice size too!!! all in all...I will definitely stay there again!!!

Room Tip: be specific about what you want...near door...near entrance...k!!!
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  • Stayed: December 2013, travelled with family
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1  Thank claudia f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry F, General Manager at Comfort Inn, responded to this reviewResponded 13 December 2013

Thank you for taking the time to complete a trip advisor survey regarding your recent stay at our hotel. These surveys are our report cards.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

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138 - 144 of 228 reviews

Reviewed 25 November 2013

The hotel is right off the interstate and is close to several restaurants and fast food places. The people at the front desk were very friendly and helpful. The rooms are clean and comfortable. The breakfast is very good and the room it is served in is clean and well maintained. Some people complained about the noise of the highway, I am a light sleeper and never had a problem. I have stayed here several times and have found them to be consistent.

  • Stayed: October 2013, travelled with friends
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Thank Joy02748096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry F, Manager at Comfort Inn, responded to this reviewResponded 27 November 2013

Thank you for taking the time to review your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

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Reviewed 18 November 2013

We chose this hotel because pets were allowed. The desk staff were very kind, friendly and helpful. But the accommodations were subpar to say the least. The noise from the halls was terrible and woke me up several times through the night. Doors to the rooms don't shut quietly, they bang. The room also had an undesirable smell. Breakfast was provided but not edible.

Room Tip: Choose other accommodations.
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  • Stayed: November 2013, travelled with family
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Thank Tina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry F, Manager at Comfort Inn, responded to this reviewResponded 20 November 2013

Thank you for taking the time to complete this online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. This is not our usual comments, we do receive many compliments for our hotel, so this one is hard to understand.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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Reviewed 6 November 2013

Stayed here one night and used Choice Hotels points for the stay. Check in was quick and the girl that checked me in was very pleasant. Room was clean and comfortable with a frig/microwave in it. King size bed was very comfortable. Only thing that was not so great was the breakfast, items were not refilled and the scrambled eggs were terrible really wet and runny. I would stay here again if in the area but maybe have breakfast at Dennys instead, it is right next door to the hotel. One more thing is the parking area is small and if you get back to the hotel late like I did you will have to park away from you room and have a long walk to get to it.

  • Stayed: October 2013, travelled solo
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Thank Ron O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry F, Manager at Comfort Inn, responded to this reviewResponded 8 November 2013

We would like to thank you for taking the time to complete this survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you for your positive feedback on staff and rooms, and your issue with our breakfast. I will find out why this happen, since breakfast is a very important part of your stay.
Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

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Reviewed 2 November 2013

I was very disappointed in the quality of the mattress and old bedding. One of the double bed mattresses had coil springs poking through. It sounded like a locomotive was running by the building all night because of the hotel's close proximity to the interstate.

The staff person who checked us in was friendly and accommodating. The first assigned room smelled like urine and he did not hesitate to give us another room. Although, the price of the room was reasonable, we definitely did not get what we payed for.

I couldn't wait to check out of that hotel.

Room Tip: Choose another hotel!
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  • Stayed: November 2013, travelled with family
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Thank ColleenKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry F, Manager at Comfort Inn, responded to this reviewResponded 4 November 2013

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. AS you can see from our history, this is not a normal incident. We take pride in being a gold award winner and taking great care of our guests and you are no exception.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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Reviewed 8 September 2013

This hotel offered us everything we needed as we passed through the area: a cordial reception, a clean & comfortable room, a peaceful night's sleep, and a nice breakfast before sending us on our way again! The front desk clerk was friendly & helpful -- gave us directions to find nearby restaurants where we could enjoy a good dinner before turning in after a long day on the road. We were satisfied enough by our first visit that we stopped by to spend another night there on our return trip -- but, to our disappointment, we had not made reservations & they were 'full' that night. Once again, the desk clerk was extremely helpful & advised us of another hotel nearby where he knew there were still some vacancies that evening.

  • Stayed: July 2013, travelled as a couple
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Thank ksimpson009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry F, Manager at Comfort Inn, responded to this reviewResponded 4 November 2013

Thank you for taking the time to complete a trip advisor review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

First of all the location was better than I expected. It was off of the Interstate just enough that you could not hear the traffic usually associated with major thoroughfares. The hotel was clean, and the room was clean as well. The serv ice was polite and accomodating. Breakfast was standard as with all Comfport Inns. The bed was comfortable and the bathroom was clean. The room took a litrtle while to cool down but once the temperature was conducive to sleep I had no problemsa falling asleep.

  • Stayed: August 2013, travelled with family
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Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry F, General Manager at Comfort Inn, responded to this reviewResponded 4 November 2013

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Address: 1601 Martinsburg Pike, Winchester, VA 22603-4612
Phone Number:
Region: United States > Virginia > Winchester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Winchester
#7 Romantic Hotel in Winchester
Price Range: £60 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Comfort Hotel Winchester
Comfort Inn Winchester
Winchester Comfort Inn

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