These complaints are in regards to a wedding block. When setting up our rooms we requested an adjoining room for our wedding party. Upon check in we did not receive an adjoining room and when the staff was asked to resolve the problem they were very rude and said they could not do anything and they would never have guaranteed this request. After being told many times that the issue could not be resolved someone miraculously found two rooms available on the requested floor. Secondly, we had gift bags for our guests. We were also promised that they would receive these upon check in. This did not happen either, I had to ask my guests to go down to the front and ask for the bags. All of my guests had the same response that the service was very poor and they found the staff to be very rude. When I asked who was on our final room block the front desk started reading me names of guests who were not even in my party. The whole experience was very disappointing and the added stress was very discouraging.
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