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“Working out of state is hard, Hilton makes it a little easier” 4 of 5 bubbles
Review of Hilton Garden Inn Winchester

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Hilton Garden Inn Winchester
Ranked #6 of 25 Hotels in Winchester
Certificate of Excellence
Pennsylvania
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
“Working out of state is hard, Hilton makes it a little easier”
4 of 5 bubbles Reviewed 27 February 2014

Its hard to leave family to work out of state. Whether it's a week, or two, or three. it's hard. I tend to need very little, comfortable bed and pillows, clean, the everyday necessities, and a fridge in the room for some beer or soda. I got all those things here plus. The hot tub was just that, hot (perfect temp for relaxing after long strenuous days) The pool is clean, the towels are soft and the stay is friendly and professional. A second shift desk associate Robin was very attentive to our group and made sure my reward points were added. A housekeeper had no problem with fixing a TV when asked for assistance. They all work with a smile and have a kind word.
A different feature that am not used to within the Hilton class of hotels are the ticketing system. Rather than the buffet or continental breakfast, you are given tickets that pay for your breakfast and/ or dinner.
They have a lounge/ bar for a quick drink before bed also. This location lacks nothing.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CaRiBBeAnSOuLPC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review, 28 April 2014
Dear taprice,

Thank you so much for choosing to stay with us at The Hilton Garden Inn and for taking the time to share your experience. We recognize that it is hard for traveling professionals to spend time away from their home and family, so we are always aiming to provide a welcoming, comfortable environment that will make being away a little bit easier. It’s wonderful to hear that our hotel and staff was able to do that for you!

Thank you again for your stay and I hope you’ll choose to stay with us when you are in the area again!

Rick Ferree
General Manager
Hilton Garden Inn Winchester, VA
540-722-8881
Rick.Ferree@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

639 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Buffalo, United States
2 reviews
4 of 5 bubbles Reviewed 25 February 2014

First time stay & had a fairly good experience. Rooms, service, pool & internet access were all very good. Breakfast could stand some improving (hint: skip the omelets), but overall not bad (kids eat free so that balanced a LOT out)

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edward B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review, 28 April 2014
Dear Edward B,

Thank you for your feedback about your stay. I am sorry that your breakfast experience was not to your satisfaction. We will certainly keep your comments in mind and work to make the necessary improvements. I am glad to hear that you did enjoy the rooms and were able to take advantage of a few of our amentities such as the complimentary guest internet, and our indoor pool.

Thank you again for your comments and we hope that you will allow us to the opportunity to exceed your expectations on your next visit.

Rick Ferree
General Manager
Hilton Garden Inn Winchester, VA
540-722-8881
Rick.Ferree@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, United States
1 review
4 of 5 bubbles Reviewed 23 February 2014

The Winchester Hilton Garden Inn is a pleasureable place to stay. The rooms are comfortable, clean and quiet. The restaurant staff and the front desk staff are very friendly and helpful. I stay there several times a year, usually for just one night.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review, 28 April 2014
Dear Thomas M,

Thank you for you for taking the time so share you experience and although there are many hotels nearby, I would like to personally thank you for continuing to stay with us. I am glad that you found our rooms to be quiet and comfortable and I always love hearing that our staff members were welcoming and helpful.

Thank you again for choosing our hotel and we look forward to seeing you in the future!

Rick Ferree
General Manager
Hilton Garden Inn Winchester, VA
540-722-8881
Rick.Ferree@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roanoke, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 19 February 2014

We have stayed at many Hilton Garden Inns. This was the worst by far. The room was very hot and would not cool down. The pool was filthy dirty and the air was so hot you could not breath in the pool area. The mattresses were so uncomfortable that we could not sleep, they had huge divots in them. The restaurant food could not hold a candle to McDonalds. Thank goodness McDonalds was in walking distance so we could eat something edible. When addressing the general manager it was like talking to a used car salesman. We will never stay there again.

  • Stayed December 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review, 24 February 2014
Dear Bill H,

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with the condition of our property. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Again, we apologize for the issues and we hope you’ll stay with us again soon and tell us what you think about our improvements.

Rick Ferree
General Manager
Hilton Garden Inn Winchester, VA
540-722-8881
Rick.Ferree@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 18 February 2014

The room was comfortable, but what made the stay was the service! The staff was so friendly and helpful. We were in Winchester for a family wedding. After we got back, several of us gathered in front of the fireplace in the lobby for nightcaps. The bar was closed, but we had our own bottles. The woman at the front desk (I think her name was Christie) got us glasses and nuts and bent over backwards to make sure we were taken care of. Hats off to Christie! Breakfast the next morning was quite satisfying too. A lovely place to stay!

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alan93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review, 24 February 2014
Dear alan93,

Thank you so much for taking the time to share your experience. I'm glad you enjoyed your room and were able to take advantage of our fresh made-to-order breakfast. But I really love hearing that our staff went above and beyond. It's always a pleasure to hear that a member of our staff was able to create a memorable stay! We always aim to exceed our guests expectations and I am glad Christy took good care of you. We always enjoy hearing back from our guests, it gives us a chance to see how we are performing and I will be sure to pass along your kind review.

Thank you for your stay. I hope you enjoyed you time in Winchester while celebrating with family and hope we will see you next time you are in town!

Rick Ferree
General Manager
Hilton Garden Inn Winchester, VA
540-722-8881
Rick.Ferree@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 February 2014 via mobile

Very comfortable, large room. Friendly staff. Once entering the lobby it was a pleasure to see complimentary coffee, tea, hot chocolate along with some cookies. Front desk were very friendly and helpful. Will always stay here when in Winchester.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NYMetfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review, 24 February 2014
Dear NYMetfan,

Thank you so much for choosing to stay with us at The Hilton Garden Inn. I am happy you enjoyed the hotel, our staff, and were able to take advantage of our lobby refreshments! Our hotel always aims to welcome guests with friendly service and to provide a welcoming comfortable environment and I love hearing we hot the mark with your stay!

Thank you for your review and we look forward to welcoming you back next time you are in the area!

Rick Ferree
General Manager
Hilton Garden Inn Winchester, VA
540-722-8881
Rick.Ferree@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 14 February 2014 via mobile

The hotel is a standardized Garden Inn. No surprises, clean and modern. But the staff was unforgettable. We needed a conference room and Heidi(a manager) dropped everything and made that aspect perfect.
The front desk staff were wonderful. Here is the unbelievable part.....it snowed overnight and my rental car was buried. Not being prepared I asked the front desk if anyone could remove the snow. 15 minutes later the car was sitting up front. I asked who did this. I was told the front desk manger(Victoria Collins) and another of her staff. I was amazed. I can't imagine another hotel anywhere having a manager do what Victoria did.
Every staff member had that attitude and while I did not meet the General Manager I hope this is read. Thanks to all for an unforgettable personal experience.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mhaskelo11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review, 18 February 2014
Dear Mike O,

I greatly appreciate you taking the time to share you recent experience with us on TripAdvisor. I am truly grateful for the staff we have here and it is no surprise to me that they provided you with such excellent service. The storm dumped almost 2 feet of snow on us here in Winchester and so many members of the staff worked extra hours and went out of their way to be sure all our guests were taken care of. I can't express how much I love hearing that they made your stay unforgettable! I will be sure to pass your review along to the staff as their hard work certainly deserves to be recognized!

Thank you for your stay and, again, for your review! We hope to see you on your next visit to the area.

Rick Ferree
General Manager
Hilton Garden Inn Winchester, VA
540-722-8881
Rick.Ferree@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Winchester

Property: Hilton Garden Inn Winchester
Address: 120 Wingate Drive, Winchester, VA 22601
Phone Number:
Region: United States > Virginia > Winchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Winchester 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Hilton Garden Inn Winchester Hotel Winchester

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