Took a romantic get away over the July 4th Holiday to the Aloft Winchester. Have mixed feelings about the concept of the hotel. The photos on their website made it look a little boutique-ish; so I thought it would be fun to try them out.
Yet this is one of the hardest reviews that I have written for Tripadvisor - love the concept and style - even though I am probably much older than their target demographic.
With this hotel having just opened in June 2010, everything was what one would expect - a clean comfortable place overall. Though it was not till the next morning that we saw that the comforter was soiled. To be fair we missed it with the way the light entered the room and the way the comforter was laid out on our arrival. It was only one of the two low points on our stay there. The other being their re:fuel food. The wraps we had were soggy and flavorless.
The concept behind the Aloft is hip, trendy, and eco-friendly. And it is the eco-friendly part that gave me pause as a hotel to recommend for a romantic get away. The lighting options are basically white fluorescent bulbs that gave the room a dormitory feel. A couple of options I would suggest to them on the lighting is to use warmer color bulbs or for the sconces on either side of the bed a warmer color panel. My next stay for a romantic getaway there I will borrow from my cruise ship experiences and bring some battery powered votive candles along to give the room a nice warm glow... Also not sure if it was the water pressure or their use of "ultra-low flow" toilets... but it took two or three flushes sometimes.
For those travelers that like total darkness for mid-day sleep or naps will not like the window shades used at the Aloft. They are just simple shades in a track. So they don't keep all the daylight out. Hope that the Aloft would provide complimentary eyeshades for those that are bothered by this. And there is no sheer curtain to obscure the dreaded views of parking lots and hotels next door.
Now that the negative stuff is out of the way... All I can say about the staff is WOW! Requested an early check-in; but that was not going to be till noon or so. Explained the travel plans and asked if there was any earlier options. The gentleman I spoke with looked at the king room availability and blocking a room would be no problem. Once I got the reservation confirmed a woman confirmed the blocking of the room for me. She asked me if there was anything else I would be needing. Told her that I would like extra towels and water in the room. Her reply was "How many?" Told her an extra set of towels and 6 bottles of water would be fine. And on getting to the room they were all there!
Not sure if it was that the hotel is new, and maybe so under booked. Or was it because of being SPG member (though don't have the nights to deserve such stellar treatment IMO). Or maybe something in the water they give the staff. But seldom have I had a hotel staff provide such level of service. All the while making simple requests seem routine. I can only hope that the other Aloft Hotels provide the same level of service.
For as much as I groused early on in this review of some of the short comings during my stay. I look forward to going to the Aloft again knowing more of what to expect.
- Official Description (provided by the hotel):
- Aloft Winchester Hotelis nestled in Winchester, VA, a community tucked away in picturesque Shenandoah Valley and full of history. Whether you have half a day to enjoy or are planning a week long vacation, our Winchester hotel's accessible location and hip style will answer all your needs. Enjoy our hotel amenities, whether you meet, mix and mingle at w xyzSM bar or play in re:mixSM lounge. Or for a change of scenery, head out and about and peruse the Historic District for the perfect gift and step foot on some of our nation's Civil War battle sites. You will be glad you made the trip! ... more less
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- Also Known As:
- Aloft Winchester Hotel Winchester