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“Rooms need attention and housekeeping needs to pay attention”
2 of 5 bubbles Review of Towne Place Suites

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Towne Place Suites
Ranked #16 of 25 Hotels in Winchester
Warwick, Rhode Island
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Rooms need attention and housekeeping needs to pay attention”
2 of 5 bubbles Reviewed 30 March 2014

This was our third, and last stay at the property. The front desk staff is very pleasant and helpful but our room was sorely in need of attention. A lamp in the living room was broken and literally leaning sideways, bulbs needed replacing in the kitchen, plugs didn't work, furniture was worn and stained. Most disturbing of all was there was a broken glass in the cabinet in the kitchen that housekeeping overlooked and could have caused a serious injury if not noticed before picking up.
Last night I found an open bottle of wine sitting next to the pots of coffee in the lobby - something a child could have easily picked up. Management and staff need to open their eyes before there is an accident or injury.

Room Tip: Choose another hotel
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexander B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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262 reviews from our community

Traveller rating
    80
    98
    48
    22
    14
See reviews for
108
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
Gulf Shores AL
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 26 March 2014

This hotel is pet friendly but that does not mean I want your large, shaggy dog, lingering in the food area at breakfast while you peruse the offerings. I did mention this to the desk clerk and she was quite upset that it had happened and said she would speak to the pet owner in question. She also said she would speak to the breakfast attendant who was new. I just love that pet owners have to pay a $75 NON refundable fee for their pet, that is almost as much as you pay for the room!!

The room was OK, did not have a complete stove like other similar properties, just a 2 burner cook top and microwave. Also the fridge door opened the wrong way, very awkward. There was a lot of noise from the interior corridors at times.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joefish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 23 March 2014

This hotel lacks hospitality. The housekeeping personnel does not do a good job of cleaning rooms, found a receipt under the couch left there since December, 2013 and some other things that could get people into big trouble. Check your room thoroughly before unpacking your bags. The staff smile in your face, but at the same time they are snooping around your room looking for anything suspicious. This is a non smoking facility but staff can do things in front of hotel residence, but if the residence do the same thing, they get in trouble for it. People are constantly in the hallway, very noisy. I can hear people walking above. I could hear the noises from the patio of people talking very loudly. There is no privacy, this is the worst hotel I have stayed at in my life. I left the hotel before my week was up. No one could pay me enough money to stay at this hotel. I would rather sleep on a park bench than stay at this roach hotel. Be careful of who you hire to work at your hotel.

Room Tip: Any place but this hotel.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cynthia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville Beach, Florida
Level Contributor
125 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 18 February 2014

The hotel itself is nice but pet friendly which I dnt care for & the location is not to bad as there are stores & restaurants in close proximity. The staff for the most part is helpful with the exception to housekeeping. I can't say if all the housekeeping is lazy or just the ones assigned to clean my floor. My husband & I were at the hotel for 3 straight weeks & requested many times that our bedding be changed daily but that never happened. They only flipped it thinking we would not notice. On 2 separate occasions, once when I was there & another time my husband was there and personally asked, we seen them remove the bedding thinking they were about to change it but they didn't. If they dnt change bedding I can only imagine what else they not cleaning especially being as it is dog central. Can't say I would recommend it,

Room Tip: Get the highest floor or you will hear thumping & bumping of ppl above u all night.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MIAMIRED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, Virginia
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 14 January 2014

stayed here again accommodations are good. The furniture in the room all needed some sprucing. The chairs for the table were all sunken in and the foot stool, arm chair, and couch were all pretty worn. The microwave blew a breaker and one of the TVs did not work. They were able to fix both of those problems. At checkout was promised points and and rate change on the second night. Not sure if either occurred as we just left on Sun. Breakfast could use some better options but has waffles which aren't too bad.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LI MASS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morristown, New Jersey
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 29 December 2013

The room was near an elevator which meant there was noise all night, at 2 and 3 am.Also you could clearly hear people walking above you. Found a dry piece of dog food in room. No shampoo, 2 bottles of conditioner. Internet was very sporadic. Will not stay here again, there are too many nicer places to stay.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 6 December 2013

This has become my "go to" place in Winchester. I come up for events at the racetrack and I've stayed here multiple times; the last at the end of October. Towneplace is a mid-scale Marriott property and as such is not a five star resort, but this is one of the nicer mid-scale Marriotts I've used. I've never been disappointed here. The rooms have always been clean, the staff friendly and helpful, and they have gone out of their way to be accommodating. Breakfast is usual Marriott hotel fare, but good enough and gets me started for the long days. They're now on my "saved" favorite hotels on the Marriott website.

As others have mentioned, the hotel is a little off the highway and you have to look for the signs as the building is not obvious. The positive is that it is far enough away from traffic and other noise sources to be nice and quiet.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavenBethinMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Towne Place Suites

Property: Towne Place Suites
Address: 170 Getty Ln, Winchester, VA 22603-4835
Region: United States > Virginia > Winchester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 25 Hotels in Winchester
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Towne Place Suites 2.5*
Number of rooms: 109
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Also Known As:
Towneplace Suites Winchester Hotel Winchester

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