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“Pretty bad” 2 of 5 bubbles
Review of Courtyard Winchester Medical Center

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Courtyard Winchester Medical Center
Ranked #9 of 25 Hotels in Winchester
West Des Moines, Iowa
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Pretty bad”
2 of 5 bubbles Reviewed 6 May 2014 via mobile

The second worst Courtyard I have stayed at. When I checked in my trash was not emptied, so I had someone else's trash. Also the coffee pot was not cleaned out, there was still a bit of brown water to swirl around the bottom. Housekeeping also had provided two conditioners in the room instead of shampoo and conditioner. It took two trips down to the lobby and two room deliveries to get a shampoo.

It's an older feeling Courtyard, the drawers had bits of dust and debris in them (tiny piece of paper and clothing tags from a different guest). There is no Bistro yet, and they still offer lobby coffee.

I checked out the next morning and went to a newer hotel near the mall.

Stayed May 2014
Helpful?
3 Thank roushsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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285 reviews from our community

Traveller rating
    125
    90
    35
    27
    8
See reviews for
88
84
29
55
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Syracuse, New York
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 30 April 2014 via mobile

Front desk was very nice, however the bar was "closed" for renovations even though it was fully stocked.?.? Pillows were super soft, bed not so much. No refrigerator in the room. Very noisy as kids were running through the hallways until 11:00 pm. Pool was nice to have but SUPER chlorinated! Clean look to the hotel...but not up to Marriott standards! BTW 7.95 for Continental breakfast

Stayed April 2014, travelled with family
Helpful?
3 Thank Rich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 23 April 2014

We stayed here during the easter weekend for a friend's wedding and because we are silver members with Marriott we normally default to stay in a Marriott if there is one close by. Courtyard was the closest Marriott to the wedding and we read the property is fairly clean and the service is friendly. The property's cleanliness was average and I've seen better at other Marriott's I've stayed at, but it wasn't horrible. The service was probably, by far, one of the worse experiences we've encountered at a Marriott. We checked in late on Friday night after a delayed flight and the gentleman that assisted us was rude. In the middle of checking us in, the phone rings and he picks it up and instead of asking the individual to hold while he finishes servicing us, he continues to talk to the individual while checking us in. He whispered to us to get our ID and didn't converse with us the entire time, except login why we are staying at their hotel and telling us the location of the elevator after handing us the key. He didn't give us any eye contact as well and didn't thank us for choosing to stay at their hotel. We normally get very friendly and courteous service at the other Marriott properties we have stayed at. Also, we called in to housekeeping that our toilet wouldn't flush, but no one showed up to fix the problem. Maybe they were thinking that since we were going to be checking out that day already there was no point in fixing it while we were still there. Also something I have never encountered at a Marriott. If I was to go to Winchester again, I do not think I will be staying at this Courtyard again.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middleburg, Virginia
Level Contributor
102 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
3 of 5 bubbles Reviewed 16 April 2014

Stayed here x 2 nights after being snowed in. The front desk staff was superb and extremely accommodating. The room was OK, and the bathroom - let's not talk about it. I have pictures of various things, but I prefer not to include them. The snow days had created a mess, and the snow removal on property ground was not terrific...Even with the preferred rate, for the quality, it was expensive.

  • Stayed March 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Dom V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, North Carolina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

This hotel is an attractive, easily-reached property, and is especially convenient to the Winchester Medical Center, only guests need to be aware that rooms located on the front side above the main entrance can be quite noisy, owing to heavy tractor trailer traffic at all hours on US 50. An additional caveat--room prices have recently increased significantly, plus the complimentary breakfast is soon to disappear.

  • Stayed March 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Dennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk, Virginia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 17 March 2014

I did not think that I would write a negative review of Marriott property, but this hotel pretty much does it. It is definitely not up to Marriott standards. It in a average state of repair and cleanliness. Rooms are cramped, night stands are tiny, bed is the most uncomfortable. It is hard, lumpy, and very bouncy. Jacuzzi pool had plenty of hair swimming in it. Towels are in shameful condition: they are grey, worn-out rags. The room did not have "do-not disturb" sign to put on the door, did not have a list of TV channels lineup and also it did not have a box of tissues. To top it all, in the morning all hot water in the hotel was turned off, so we could not take a shower before leaving. The front desk explained that there is an emergency and water will be back on in some time, but just could not wait that long. Breakfast is not included in Courtyard. It is additional ten bucks per guest. Overall, pretty bad experience.

Stayed March 2014, travelled with family
Helpful?
5 Thank perlusha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 27 February 2014

I stayed here for an overnight while passing through with my family. I asked for an adjoining room and what the cost would be. I was told 102. I found that extremely good, yet very low priced, therefore I confirmed that price was for an adjoining room and was told that yes it was, plus I had AAA therefore that discounted the room as well.

I ended up being double charged even though my emailed receipt was 102. I called and left various messages for Linda Gray the manager and she never returned my call. The staff was rude and did not attempt to help at all.

I am still waiting for a refund and will most likely have to take it up with corporate.

  • Stayed February 2014
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Kelklein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Winchester Medical Center

Property: Courtyard Winchester Medical Center
Address: 300 Marriott Dr, Winchester, VA 22603-3935
Region: United States > Virginia > Winchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 25 Hotels in Winchester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Winchester Medical Center 3*
Number of rooms: 136
Official Description (provided by the hotel):
Nestled in the heart of the Alleghany and Blue Ridge Mountains the Courtyard by Marriott Winchester Medical Center resides among the areas famous orchards and Civil War Battlefields and is located adjacent to the Winchester Medical Center, Museum of the Shenandoah Valley and Rock Harbor Golf Course. Just a mile from Historic Old Town Winchester and Shenandoah University, we are strategically located to all Winchester-Frederick County area attractions and business. ... more   less 
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Also Known As:
Courtyard By Marriott Winchester Hotel Winchester
Courtyard Winchester
Winchester Marriott
Winchester Courtyard

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