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“Near 81 and Places to Eat!” 4 of 5 bubbles
Review of Candlewood Suites Winchester

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Candlewood Suites Winchester
Ranked #18 of 25 Hotels in Winchester
Certificate of Excellence
Lakewood Ranch, Florida
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Near 81 and Places to Eat!”
4 of 5 bubbles Reviewed 28 December 2013

My husband and I stayed here while driving from Vermont to Florida. This hotel is right off of 81 near Shenandoah University. There are places that are inexpensive to eat like Cracker Barrel, Bob Evans, and Perkins close to this hotel. The parking lot and the lobby were a bit unpleasant and the first employee we dealt with while checking in seemed to be having an off night. The hallways also had an unpleasant smell. That being said once we were inside of our room it was very nice, clean and comfy with a stove, full size fridge and anything you would need for cooking and free popcorn and water. If you are staying for a night a two the room is clean and comfy and the location is great!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kimberly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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129 reviews from our community

Traveller rating
    60
    47
    9
    6
    7
See reviews for
44
48
9
17
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Asheville, North Carolina
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 26 October 2013

I am a loyal Holiday Inn brand customer. Holiday Inn IHG rewards is running a promotion for extra reward points if you stay in one of their other brands so I chose Candlewood Suites on this trip. I was SO disappointed.
Immediately upon opening the door to my room I was hit with the VERY STRONG odor of stale cigarettes and some type chemical cleaner? I knew this would result in almost immediate inflammation of my sinuses and a miserable couple of days.
I called the front desk and explained the problem asking if I could move to another room. I was told there was one other room available in the hotel and if I wanted it I would have to pay an additional $37. I asked why I would need to pay this difference when it was a problem with their room necessitating the change. I was told it was a very busy weekend with a lot of activities going on in the area and they were not going to rent a room at a reduced rate for any reason. I could not believe I was hearing this.
I have been staying in Holiday Inn Express for many years and always choose them when on the road. I have never had a problem with a room that was not immediately addressed and resolved-without additional cost. This experience with Candlewood Suites was so dissapointing.
This property is fine in other ways-cleanliness, room lay out etc. but the lack of consideration for my need as a customer will keep me from returning.

Room Tip: Check the room for smoke/chemical odors before paying.
See more room tips
  • Stayed October 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank jolyn636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Winchester, responded to this review, 12 November 2013
Dear jolyn636,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us.

We are concerned to read that your stay with us did not live up to your expectations. We sincerely apologize for the dissatisfaction caused by the smell and regret the inconvenience this has caused you. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable and friendly accommodations. Rest assured that your comments will be reviewed and actions will be made where possible.

The feedback we receive from our valued guests, like you, enables us to target problem areas, and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Martinsburg, West Virginia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 September 2013

Very clean rooms and friendly staff. Love that it is pet friendly and has kitchens in every room with full size fridge. Mike at the front desk printed out directions for places for dinner and suggested a few nice places to have a nice evening at.

Room Tip: Bedroom suites actually have a bedroom that is separate from the living room area, great for familie...
See more room tips
  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
146 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
1 of 5 bubbles Reviewed 3 September 2013

Where to begin?? At check-in the clerk lacked any customer service skills. His appearance was less than desirable and he smelled of smoke! We were advised that the hotel does not have any ice machines and that when we get in the room we should turn on the ice machine in the refrig!!! Well isn't that dandy. Considering we were there for one night, what do we do for ice until the machine in the refrig. makes ice - NOTHING!! The clerk could care less.... While checking in we had dog leases (yes plural) rapped around our legs. Now, we have had numerous dogs and cats but we didn't allow them to bother other people. The hotel smells from cooking odors and animal smells!! Our room had been vacuumed but the bed spread had NUMEROUS stains on it from who knows what. The recliner chair fabric was also badly stained to the point that we wouldn't sit in it. The room was a total turn off!!

So, unless you like your room to smell like animals, don't need ice, like soiled furniture, and like dirty bed spreads from people doing whatever on them, DON'T STAY AT THIS HOTEL!!

Room Tip: choose the nearby Hampton Inn or a Holiday Inn Express. We really like the Holiday Inn Express but...
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  • Stayed September 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank 2008floridatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Winchester, responded to this review, 19 September 2013
Dear 2008floridatraveler,

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

I am concerned to read that your experience was not what you expected. I apologize for our level of cleanliness didn't live up to your expectations and truly sorry for the inconvenience the smell of the room has caused you. We regret the service issues and negative impressions you may have had.

Your comments are very important as we rely on you, our valued guest to tell us how we are doing and how we can better meet your needs. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
north carolina
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 14 August 2013

We visited this hotel on Aug 10. Our purpose was a family visit and this hotel was about half way for the southern folks and the northern folks. I picked this place because of the points reward card and their pet policy. There was a small problem with our initial reservations that was quickly and thoughtfully corrected. The first shift desk staff and the 3rd shift desk staff were very nice and helpful. The second shift desk staff was rude and refused to give my husband an extra pack of coffee. My husband even offered to exchange the decaf for the regular. The rooms were clean and the bed was comfortable. The pet policy is very manageable. We travel often with our 2 chihauhau's. There are a good number of restaurants and shopping nearby. If you are visiting in the area, I strongly suggest stopping at the Visitor's Center which is only a few blocks away. I-81 is only a block away.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank NCSandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, North Carolina
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 14 August 2013

I was only here for a night but this would be a great place for a longer stay. The room size was good and having the full kitchen was a nice bonus. They have a small store downstairs in case you need anything essential or to snack on. I would defiantly stay here again next time im in the area.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank B H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milledgeville, Georgia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 29 July 2013 via mobile

Had to find a place off the highway for a night that would take our Golden Retriever. The pet deposit is only 12.00 and with the coupon from the highway rest area, we got the room plus pet deposit for about 100. (It was a Monday night though) no pool, but we didn't care because the room was awesome for us for the night. Loved the kitchen and full sized refrigerator to refreeze our water bottles for the cooler for the morning. Clean, not gross, perfect for us!!!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Angileyze1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Winchester

Property: Candlewood Suites Winchester
Address: 1135 Millwood Pike, Winchester, VA 22602-4313
Phone Number:
Region: United States > Virginia > Winchester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #18 of 25 Hotels in Winchester
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Winchester 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Winchester, VA Hotel Offers Convenient Location The Candlewood Suites extended stay hotel in Winchester is the ideal choice for long-term travelers. We're conveniently located near Interstate 81 and the attractions of downtown Winchester, VA. Our hotel is only a short drive from a variety of attractions. The interactive Discovery Museum and the Old Court House Civil War Museum are just few of the many museums just miles from our hotel. Winchester's historic, downtown district is the perfect place to shop and see the history of the town, or you can head outdoors to explore the beautiful Shenandoah Valley area. Business travelers will benefit from our convenient location near American Woodmark, Rubbermaid, H.P. Hood, Kraft, Shenandoah University, Trex, Winchester Medical Center and other businesses in Winchester. Lodging here also gives you easy access to our 24-hour business center with copy, fax and print services. We go beyond the other hotels in Winchester to offer you the amenities extended stay travelers want, such as free laundry facilities, a Candlewood Cupboard convenience store and a 24-hour fitness center. Every suite features a fully equipped kitchen, triple-sheeted bedding, a 32' TV with a DVD player and a workspace with an over-sized desk, a speakerphone and free high-speed Internet access. Call today to learn more about the great deals available at our pet friendly, extended stay hotel in Winchester, Virginia. ... more   less 
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Also Known As:
Candlewood Suites Winchester Hotel Winchester
Candlewood Winchester
Winchester Candlewood Suites

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