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Candlewood Suites Winchester
Ranked #18 of 25 Hotels in Winchester
Virginia Beach, Virginia
Level 5 Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Love this hotel!”
Reviewed 3 June 2014

We have stayed here many times over the past 3-4 years. The experience is always the same. Efficient and friendly staff, a clean room and well maintained property. The beds are comfy and the property is dog friendly. We prefer to stay here when visiting Skyline Drive over staying in Front Royal. I highly recommend this hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beachmeezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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133 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Midway, Tennessee
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 April 2014

I am so impressed with this Chain. Clean rooms, fantastic employees, prompt service and free laundry facilities! What's not to like? Candlewood is a chain of hotels along the lines of Extended Stay America, but a BIG step up. I even have a dishwasher in my room. The service has also been much better than I have received in most hotels I have stayed in. These days, it seems hotel employees don't get the meaning of "hospitality services". Candlewood Winchester does. I will seek out this chain again as we travel frequently and they have greatly impressed both of us.

Room Tip: We have a room across from the elevator which has been a bit noisy in the mornings.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Colleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level 5 Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 April 2014

This is quickly becoming a popular stop for people heading South or North on the I81. If you plan on stopping here durning a holiday weekend, book ahead, it fills up fast.

You will always have a nice kitchenette with plates, cups, utensils, ect.

We've never been disappointed. However this time around we ended up with a dirty hand towel and only a couple of face towels. Almost felt like they were holding back on supplies. We had a King sized bed with ONLY 3 pillows (why?). And they no longer offer the complimentary beverage which they had done for the past 2 years.

Other than that the room was clean and very comfortable bed.

I still recommend this spot for the night.

Room Tip: Book ahead if you are traveling during a holiday weekend. This hotel fills up fast. If you wan...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karoly13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
Level 6 Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 15 March 2014

I am a loyal IHG member (formerly Priority Club) and stayed here one evening on our way back from Florida on points. The hotel's parking lot is really too small, just surrounding the hotel, which wasn't a big problem but I think we got the last spot! The nighttime manager wasn't friendly at all, but we got into our room, which smelled like smoke and was supposed to be non-smoking. As others have said, there is a sort of weird smell to this whole hotel - not up to usual IHG standards. We were tired and just wanted to crash for the night, when we learned the toilet wasn't working. The nighttime manager was not helpful, although he did come by the room to check the toilet - he said there were no other rooms with two double beds. It's also a little disturbing that the hotel has the manager/front-desk person also handling maintenance! He came back a little while later and suddenly had another room - said someone had cancelled. Interesting, because this was about 9pm, and cancellation is usually 6pm! He gave us the keys, and we decided to move even though we had unpacked and were in our PJ's, but later he gave me a difficult time for not bringing the original keys and the luggage cart back down to the front desk - I know they can just deactivate the keys. We had just been forced to change rooms and move our luggage in our PJ's, and he gave us a hard time on that? When I questioned it and asked for a points refund, he became very nasty and told me if I had an issue that I could talk to the morning manager and he hung up on me - literally. Now, if you look at my other hotel reviews, I tend to post lots of great reviews, and I've stayed at a lot of IHG or Marriott hotels (like Holiday Inn, Courtyard) for one night on my way to vacation destinations - I rarely take the time to post about them but they are normally very good, and I often use points for these very commuter-type stays. I tend to post the more outstanding reviews of hotels, or once in a great while, a very negative review, and this is one of those few. The only reason I did not rate this hotel as terrible, is because the morning manager (who I assume is in charge) refunded my points and seemed sympathetic when I told him about my experience with the nighttime manager. Another couple standing at the front desk heard me, and said that same manager had given them a hard time too. There is no breakfast at this hotel either, and for 15,000 points, I was sure glad the manager did the right thing and refunded them.

Room Tip: I won't stay at this hotel again, but you might want to call and see what kind of reception you...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BB4th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Winchester, responded to this review, 31 March 2014
Dear BB4th,

Thank you for being an IHG Rewards Club member and for leaving us a feedback. I was delighted to read that after initial issues you may have experienced in your room, our hotel manager was able to rectify the problem to your satisfaction. We will always endeavor to ensure that we do the right thing for all our guests. Our hotel is is committed to providing our guests with the highest quality services and facilities. It is our sincere regret that our facilities did not live up to your expectations in particular the bathroom maintenance. Please accept our sincere apologies for any inconvenience or discomfort it may have caused you. Your comments has been forwarded to the hotel management and we are confident they will take necessary actions to improve our guest satisfaction.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 6 Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 27 February 2014

The two star review is based on a couple of things that, to me, were major turnoffs. It does not, however, indicate that the stay was all around bad. All in all, the stay was adequate for what we needed for the night we stayed in Winchester.

I will start with the positives. The staff was very professional and courteous for the entire duration of the stay. We only encountered two of them but they were both friendly and helpful. The room was a very good size; a separate bedroom, a living area, and a kitchen. Our room was located on the first floor almost directly off of the lobby and right next door to the exercise room but we were never bothered by any noise which is something that I was concerned about when first seeing the location of the room. The location is excellent being about a mile or so from the historic district and maybe a half a mile from Shenandoah University.

The negatives. One of the most interesting things that I found about this property is while it appeared clean at first glance, corners were clearly cut in the cleaning department. I will explain: the halls, room, lobby, etc all looked immaculate. Things were shiny and looked as though you could eat off of them. BUT the smell throughout the hotel was not a nice smell. I'm not entirely sure how to describe it but it was unpleasant. It was as though everything had only been rinsed with water to make it look good but not actually cleaning it. To that note, the bathroom smelled of feces despite appearing spotless and the kitchen had balled up pieces of paper, dust, and grime as soon as you opened any of the cabinets.

Our room was a non-smoking room but it was very clear as soon as we walked in that someone had cheated. There was an unmistakable scent of stale cigarette smoke in the room. Fortunately, it did not particularly bother us but it was a bit of an annoyance. When we brought it to the attention of the staff member on duty, he was very professional with his response to us.

On top of that there were other little hidden things that you had to look a little harder for but built up as we discovered them. The storm strip on the bottom of the door to our room was coming off, there was a broken trash can just sitting right in the middle of the hallway, you had to struggle to get the lock on the room door to work, couch had a couple of stains on it, etc. Small details that I normally don't pay that much attention to but the fact that all of them were there at once kind of forced me to break that pattern.

I am not trying to give this property a completely bad rap. For the price we paid for the room, it served its purpose. But know what you are getting into and be ready for a couple of small annoyances.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ryandvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Winchester, responded to this review, 14 March 2014
Dear ryandvy,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding the hallway and room condition. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 February 2014 via mobile

Really nice room, clean and very helpful and courteous staff. Free WiFi and DVD checkout with extensive library.

Not a five only 'cause it's not cute or fancy or downtown. But it's a short drive to get there.

Stayed February 2014
Helpful?
Thank Rahdim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gettysburg, Pennsylvania
Level 4 Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 January 2014

The staff at this Candlewood Suites is both friendly and professional. My room was quiet, and that is my biggest complaint with most hotels. I had a larger, separate bedroom suite, and it was very comfortable and spacious for two people. The kitchenette with everything necessary to make a meal or snack in the evening, and have a quick breakfast in the morning, is a great feature when you are on the road with a tight schedule or traveling alone. The bed was very comfortable and the bathroom and kitchen area very clean. There were signs of wear on the carpet in the living room, and a small stain on the sofa, but it really didn't detract too much from my rating as this is an economical lodging for what you get, and you get a good value for the money. I would stay here again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 01dale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Winchester

Property: Candlewood Suites Winchester
Address: 1135 Millwood Pike, Winchester, VA 22602-4313
Phone Number:
Region: United States > Virginia > Winchester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #18 of 25 Hotels in Winchester
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Candlewood Suites Winchester 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Winchester, VA Hotel Offers Convenient Location The Candlewood Suites extended stay hotel in Winchester is the ideal choice for long-term travelers. We're conveniently located near Interstate 81 and the attractions of downtown Winchester, VA. Our hotel is only a short drive from a variety of attractions. The interactive Discovery Museum and the Old Court House Civil War Museum are just few of the many museums just miles from our hotel. Winchester's historic, downtown district is the perfect place to shop and see the history of the town, or you can head outdoors to explore the beautiful Shenandoah Valley area. Business travelers will benefit from our convenient location near American Woodmark, Rubbermaid, H.P. Hood, Kraft, Shenandoah University, Trex, Winchester Medical Center and other businesses in Winchester. Lodging here also gives you easy access to our 24-hour business center with copy, fax and print services. We go beyond the other hotels in Winchester to offer you the amenities extended stay travelers want, such as free laundry facilities, a Candlewood Cupboard convenience store and a 24-hour fitness center. Every suite features a fully equipped kitchen, triple-sheeted bedding, a 32' TV with a DVD player and a workspace with an over-sized desk, a speakerphone and free high-speed Internet access. Call today to learn more about the great deals available at our pet friendly, extended stay hotel in Winchester, Virginia. ... more   less 
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Also Known As:
Candlewood Suites Winchester Hotel Winchester
Candlewood Winchester
Winchester Candlewood Suites

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