We made an emergency trip to Winchester for a family member in the hospital and chose the Best Western mainly for price as we were on limited funds for an unexpected trip. The pros: The motel was easy access and the room was clean. Check in was fast and easy and the desk clerks were friendly. Enjoyed the Perkins restaurant that is attached to the motel, and they give you a voucher for a discount on two meals. Now the cons: The chain lock on a not very sturdy door to the outside was broken, but there is a bolt lock as well, so that helped. One plug in of just about every one of the outlets in the room didn't work, so in order to plug something in, you had to unplug a light or something else. There was no way to regulate the temp in the refrigerator,which was all the way up, as the dial was broke off. It froze all our drinks by morning. The beds were extremely hard, like sleeping on the floor! I like a firm mattress, but this was a bit extreme! The wifi they advertise you have was nearly non existent. It said we were connected, but the signal was so weak we could not do anything with it, so no Internet if you need it. We were also not told there was a $25 charge placed against our debit card to hold the room reservation that was supposed to be taken off when we checked out. Well, it wasn't, and that caused a problem since it was deducted from my account along with the total of the room charge. When I called and inquired about it, they said it would be refunded to my account in the next couple of days! I have NEVER had anyone put that much of a hold on funds for any reservation, especially without being told it was being done. This is not someplace we would return to .
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- Also Known As:
- Best Western Lee-Jackson Inn And Conference Center
- Best Western Lee-Jackson Hotel Winchester
- Best Western Winchester
- Winchester Best Western