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All reviews front desk waffles room was clean sausage off the highway stayed nights choice hotels fast food nice size a great stay would stay here again first floor great room overnight stop easy access long drive hot breakfast
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Reviewed 27 December 2018 via mobile

Stayed here two nights and didn’t sleep well either night due to noise from inside the hotel. The worst was Danielle the front desk attendant. On our second night she was talking loudly with someone in the lobby for a good 20 minutes before I walked out and complained (seemed like a friend?). The other person apologized multiple times while Danielle disappeared behind the desk. I had to call Danielle back out to ask her name. The noise problem is in part due to the lobby being an echo chamber and open to the second floor. Plus the room doors have large gaps at the bottom and edges. All hallway sound goes straight in. The hotel was not very full so it could have been worse. Other noise problems in our room were the toilet that drips and loud refrigerator that can’t be turned off. It’s too bad because this is the furthest hotel from the interstate and you don’t hear much traffic noise from outside.

The other negative is like other reviewers have said the rooms smell like smoke. I don’t understand how that can be when it’s a 100% non-smoking hotel chain. My only guess is they smoke while doing the laundry. The blankets smell of smoke.

Other than that the hotel was nicely remodeled recently. The lobby is pleasant and the rooms are clean. Breakfast is standard for the chain and the breakfast attendant was very pleasant each morning. I don’t recommend this hotel unless you are a heavy sleeper.

Date of stay: December 2018
1  Thank RascalNC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Inn Woodstock Shenandoah, responded to this reviewResponded 29 December 2018

Thank you for choosing our hotel and taking the time to share your feedback. We appreciate your comments regarding our clean rooms, pleasant lobby and complimentary hot breakfast. While it is difficult to hear about the disappointments you experienced during your stay, we very much appreciate your feedback so that we may seek ways to improve the experience of future guests. As noted in other reviews, we are typically known for our friendly and helpful staff. We are disappointed to hear that this was not your experience and have redoubled our efforts to make sure each guest feels treated as if a guest in our own home. We are sorry that noise from outside your guest room interfered with your sleep during your stay. Occasionally guests will decline to honor the no smoking status of their rooms. We try to catch that failure and deep clean the rooms sufficiently that non-smoking guests are not negatively impacted. We obviously failed in that endeavor in the room you occupied. Again, we thank you for your feedback and welcome the opportunity to exceed your expectations during a future stay.

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Reviewed 16 December 2018

Convenient location, friendly staff and clean rooms with comfy beds, plenty of parking and a decent breakfast spread, close by to a shopping area and plenty of food options. OK Price wise too, would stay again

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lindsay B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Inn Woodstock Shenandoah, responded to this reviewResponded 17 December 2018

It was our pleasure having you as a guest. We are delighted you enjoyed your stay. Our staff works hard to ensure that all of our guests enjoy excellent service and clean and comfortable accommodations. We are glad you found our location near area restaurants and shopping centers convenient. We strive to make guests feel that the money they spend at our property is matched by exceptional accommodations, service and amenities. We are happy to have won your loyalty and hope to welcome you back very soon.

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Reviewed 26 November 2018

Room was large and up to date. Breakfast was good, except for the coffee. Everyone on staff was will to help you from the manager to housekeeping. Only mistake was getting coffee to go in the car and finding out it was extemely week. I am sure they would have fixed it had I not already hit the road.
I might recommend you arrive earlier in the day if you do not want to part in the back and have to do a little more walking

Room tip: Avoid rooms towards the front if incoming light will bother you.
Date of stay: November 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ronald J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Inn Woodstock Shenandoah, responded to this reviewResponded 28 November 2018

Thank you for staying with us and taking the time to review your stay. We are glad to know you enjoyed your spacious, up-to-date guest room. All of our staff takes pride in providing helpful service to all of our guests and we are happy you noticed. We are disappointed that the coffee available during our complimentary hot breakfast was not to your liking and trust that the variety of hot and cold foods offered was satisfying. We hope you will stay with us in the future so that we may have the opportunity to exceed your expectations in all aspects of your stay.

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Reviewed 21 November 2018 via mobile

We have been staying in this hotel for eight years now on our drives from Maine to Florida. The staff is always friendly, the rooms are always comfortable, clean and pet friendly which is a great bonus. The location is great as it is just off of I 81 and there are plenty of options for food very close to the hotel. The morning breakfast is very good with lots to choose from. There is an indoor pool and small exercise room so this hotel offers a lot at a very good rate.

Date of stay: November 2018
Trip type: Travelled with family
1  Thank caribsurf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Inn Woodstock Shenandoah, responded to this reviewResponded 23 November 2018

Thank you for taking the time to share your experience at our hotel. We appreciate your continued loyalty over the years. It is always our pleasure welcoming returning guests back to our hotel. We take pride in continuing to provide you with clean, comfortable, pet-friendly accommodations, as well as exceptional service. We are glad our location is convenient for you and that you enjoy our many amenities, including our complimentary hot breakfast, indoor pool and exercise room. Again, thank you for allowing us to continue to serve you. We look forward to your next stay.

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Reviewed 13 November 2018

Standard room we are pleased with at Comfort Inns. This was very clean and well cared for. Staff was excellent as was the breakfast and the breakfast area.
Be sure and visit Route 11 Potato Chip Factory while you are in the area. We purchased a case they are so good.
This hotel is close to I-81 exit BUT you don't hear the traffic.

Room tip: All good! 3rd floor has better view. There is a horse track within view.
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank rolesville_dave2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah H, Guest Relations Manager at Comfort Inn Woodstock Shenandoah, responded to this reviewResponded 14 November 2018

We are delighted you enjoyed your stay with us. We appreciate your comments regarding our clean guest rooms and excellent staff. Our complimentary breakfast is a guest favorite and we are happy you enjoyed it as well. We are glad our location near I-81 was convenient for you. We are looking forward to welcoming you back the next time you are in the area.

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