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“Needs an Elevator - and Paint!”

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Best Western Wytheville Inn
Ranked #7 of 20 Hotels in Wytheville
GreenLeadersBronze level
Reviewed 12 May 2014

A below-average property, with a clean room. Two story buildings with interior hallways, but no elevators. Property needs some paint. Irons are attached to ironing boards, leaving the feeling of being in a cheap motel where the staff does not trust the guests.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Best Western
Thank Harold W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this reviewResponded 14 May 2014

We sincerely apologize for failing to provide you with the level of accommodation and comfort you had expected from us when you made your choice to stay at our hotel. You have our assurance that we will not dismiss your feedback, as we see them as avenues for growth and they will assist us in correcting our deficiencies.

We are terribly sorry for attaching the irons to the ironing boards. There have been instances in the past when unscrupulous guests have taken irons we have provided for everyone's convenience with them. We hope that you understand where we are coming from.

We wish to inform you that we do have plans to do some renovations on our property to make it more attractive and appealing to our guests as well as more comfortable.

We hope that you will visit us again in the near future. It would be a pleasure to serve you.

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680 - 686 of 989 reviews

Reviewed 12 May 2014

We stayed here while traveling from Ohio to NC. When checking in I was using a Best Western travel card to pay for the room. I had to leave the card at the front desk to be processed overnight with it being returned when I checked out. Not an issue just a heads up for other travelers using travel cards. The room overall was nice. It was clean, the bathroom was clean the paint looked good, again no issues. The room did have a fridge and a microwave. When we got into the room it was pretty hot so I turned on the AC. Something must have been wrong with it because the room never got cool. The other issue was the beds squeaked really bad. Don't think I have ever stayed at a property where the beds squeaked. The breakfast didn't look too inviting so just coffee and hit the road. I still think this is an overall good property and would like to give it another shot next season.

  • Stayed: May 2014, travelled on business
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1  Thank mcbasstracker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this reviewResponded 13 May 2014

Thank you for choosing Best Western Wytheville Inn. We are pleased that on the whole you enjoyed your stay with us.

Thank you for remarking that you found our room and the bathroom within spotlessly clean and you were pleased to find a refrigerator and microwave have been provided for your convenience.

We are terribly sorry that the air conditioning unit installed in your room was unable to cool it down to a temperature that would be comfortable for you. We were not aware of this issue which we would have gladly assisted you with. As for your comment on the beds, we will have them checked for we put great value on guest satisfaction.

We are disappointed to hear that you did not find our breakfast selection appealing. Generally, we are praised for our well prepared and high quality breakfast offerings.

Thank you for giving us another opportunity. We hope that you will be more satisfied on your next stay.

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Reviewed 12 May 2014

Staff was very pleasant and accommodating at both check in and check out. Room was very clean. I loved how dark the room was with the curtains pulled closed - that was the darkest hotel room I've ever stayed in and it made for a wonderful nights sleep and I was able to sleep in a little without the light shining through the window to wake me, which was great! The only complaints I have, and they are both very minor, is that the bathroom lighting is quite dim and could be a little brighter, and the pillows weren't the best for comfort - some were too soft and others too hard, but that's just a personal pref and I'm sure it's hard to please everyone. I usually take my own pillows anyway but left in a hurry and forgot them. Overall, very pleasant stay and the view of the mountains from the hotel was beautiful.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Zoe96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this reviewResponded 14 May 2014

Let us thank you for choosing Best Western Wytheville Inn. We are thrilled that on the whole you had a pleasurable experience.

We thank you for remarking that we have a hospitable staff, clean rooms conducive to sleep, and a location offering a magnificent view of the mountains.

It was a pleasure to serve you, we look forward to your next visit.

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Reviewed 12 May 2014

When we arrive the room floor appeared it had not been vacuumed, the toilet teetered when you sat on it and the décor looked old and the beds almost had had their day. The staff were friendly and accommodating. Breakfast was the typical cereal, eggs etc that you get at most hotels these day. The exterior looked good, but the carpets looked worn in the halls and the rooms. It is time for an refresh. There is not a lot of selection in the area. In a pinch I would stay again, but definitely will be looking for a different hotel in the future.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Rick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this reviewResponded 14 May 2014

We sincerely apologize for failing to meet all your expectations. We want to assure you that we have every intention of addressing all of your comments.

We regret that it seemed to you as though the room floor had not been vacuumed despite having just been cleaned by our housekeeping staff prior to your arrival. Nevertheless, your comment will be passed on to the head of our housekeeping team for review.

Your comment on the state of the toilet in your room is most disturbing. We conduct regular inspections to prevent issues such as the one you described from occurring. We will have our maintenance team look into this and correct any oversight.

Thank you for letting us know that you feel the carpets in our rooms and hallways are in need of changing due to their worn appearance. We will take this as an opportunity to grow and improve further.

We hope that you will visit us again in the near future, so we may be given a chance to provide you with a far better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

My wife and I stayed at this hotel going to and coming back from Charleston SC. Both times I was impressed with the cleanliness of the room, the room size and the convenience of the in- room refrigerator and microwave. Combined with a really good breakfast and reasonable rate, this was a terrific value.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank robertkW1694NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this reviewResponded 13 May 2014

Please allow us to thank you for choosing to stay with us on two occasions. We cannot tell you how pleased we are to read that we provided you with a fantastic experience on both times.

Thank you for stating that you were impressed with our spacious and impeccably clean rooms that are well furnished, and our delicious free breakfast. These you were able to enjoy at a reasonable cost.

We hope you will visit us again soon. It would be a pleasure to welcome you back to our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014

A nice, clean, comfortable hotel in Wytheville with friendly service and a good breakfast. I really think this summarizes my experience but they need 200 characters minimum so I am adding some unnecessary filler. This really is a very nice hotel.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Best Western
Thank G3452LHjohns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this reviewResponded 13 May 2014

You have our sincerest thanks for choosing Best Western Wytheville Inn. It pleased us enormously to have received a confirmation that we provided you with a superb hotel experience.

Thank you for mentioning that we have an impeccably clean and comfortable hotel that is run by a friendly staff, and we offer a very tasty free breakfast.

It was a pleasure to serve you. We hope you will visit us again soon.

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Reviewed 8 May 2014

I understand they were doing some upgrades to the hotel. But you must vacuum the halls and entryway when the customer show up to stay the night. Carts for customer to bring in suitcases had the workers tools and parts on them. I think a manager needs to look around his hotel each day. If he does, I wonder what his looking at.

  • Stayed: May 2014, travelled as a couple
    • Value
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Review collected in partnership with Best Western
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this reviewResponded 9 May 2014

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel.

Let us thank you for your constructive comment on how we can better serve our guests by ensuring that our common areas are impeccably clean despite of the expansive renovations being made on our property.

We hope you will visit us again and give us the honor of welcoming you back to our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Wytheville Inn

Address: 355 Nye Rd, Wytheville, VA 24382-4921
Phone Number:
Region: United States > Virginia > Wytheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Wytheville
#7 Family Hotel in Wytheville
Price Range: £51 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Wytheville Inn 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Best Western Inn Wytheville. Wake up to a great day at our hotel in Wytheville, VA. Enjoy a gorgeous sunrise over the mountains and a delicious complimentary breakfast. For business, our free high-speed Internet access keeps you connected. For pleasure, the outdoor pool is a great way to relax in the afternoon. Best of all, Best Western Inn Wytheville offers pet-friendly accommodations so you can bring the whole family along! ... more   less 
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Also Known As:
Best Western Wytheville Hotel Wytheville
Best Western Hotel Wytheville
Wytheville Best Western

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