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“Unacceptable property condition”

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Best Western Wytheville Inn
Ranked #11 of 20 Hotels in Wytheville
GreenLeadersBronze level
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Unacceptable property condition”
Reviewed 21 July 2014

Considering the very slight difference in cost between this and other Best Western properties, this one is unacceptable. The room itself is not terrible, but the condition of the property is horrible. Dark and dirty and very worn hallways, stairwells, etc. Entry to 2nd floor rooms by outside door from parking lot, loose doorknobs, dirty floors, terrible stairways with missing tiles. Very unprofessional non-uniformed night desk clerk. Unsatisfactory breakfast advertised as full breakfast...no eggs...no fresh fruit...not enough seating...unfriendly staff. Would never recommend this unit.

Room Tip: Keep driving
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Lawrence A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review, 23 July 2014
It is good to hear from you, though we are very sorry to learn that you did not fully enjoy the service, accommodations, and hospitality that we hold to such a high degree of importance in our hotel. We assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again, so you will experience the improvements we will be making to our accommodations and services.
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938 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 July 2014

Hotel is being renovated, other than that everything was fine. We prefer Best Western and this was the only one in miles of where we were headed. Come to find out we had stayed there also in last year's trip north.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank K9744MTpatriciam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review, 23 July 2014
We are very pleased to hear that you had a pleasant experience following your most recent visit with us. Thank you very much for having Best Western as your preferred hotel. Please advise us of your trip and we will be more than happy to ensure you receive the highest level of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mills River, North Carolina, United States
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 July 2014

We arrived at about 6:30 pm and still had to wait for our room to be made up. When my daughter checked the sheets on one of the double beds there was not fitted sheet at all the be mattress cover was covered in hairs. The bottom box spring looked like a dog had peed all over it. The room smelled and none of us ever took my shoes off at all to walk on the carpet. We did request a crib after we arrived and it was in our room when we arrived back from dinner, as was the sheet put on the bed and bed remade. The towels are thin and even though I had made a reservation for 4 of us in the room, myself, husband, daughter and small child there were only 2 towels in the room. My daughter had to go to the front desk to get more. The hallway had empty paint cans stacked at the end of it and smelled dirty and stale. Very outdated and very disappointed. None of us got much sleep due to the smell and we had an 8 hour drive the next day. I'll find somewhere else to stay next time.

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Julia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review, 22 July 2014
Our sincerest apologies for the inconvenience during your stay in our hotel. We shall coordinate your concerns regarding the carpet, bed sheets, and paint cans with our staff. Indeed, this is a situation that warrants immediate action. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albemarle, North Carolina
Level 5 Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 July 2014 via mobile

The hotel has an independent owned tag on the door. It is an older hotel, no elevator, no luggage carts available per desk clerk, but we saw one later. The carpet was dirty in the hallway with alot of build up at the room door. The toilet rim was dirty and there was mold in the bath.
Ac was not overly cool.
All in all, cheap and secure. I would stay again if nothing else available. I did have to ask for a towel as only one was in bath for a room with 2 queen beds. If cleaned a bit, this would be a nice place.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank waztherereally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review, 22 July 2014
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Rest assured that the cleanliness of the room’s carpet, and toilet and bath will be addressed. We shall coordinate this with our staff. We hope that you will consider staying with us again so that we may be given a chance to provide you with a superior experience.
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Jacksonville, Florida
1 review
Reviewed 18 July 2014

Now I must say it doesn't take a lot to please me and that being said this place was right up my alley. We spent the night on Sunday July 6th and I found the surroundings clean and the staff very friendly. The breakfast (who says you have to eat round eggs) was quite enjoyable. I had juice, coffee and the sausage gravy biscuits.
Now on to the room, our room had 2 queen beds, mine allowed me to really sleep well. Honestly this was one of the most comfortable beds I have been in quite some time. I questioned the lady at the desk as to what mattress they use and she stated it was a Beauty rest plush, but I forgot what series it was. Maybe you will let me know when you respond to this review (i'll be watching out). The sitting/eating area with the fireplace in the center was really quite comfortable for just relaxing and just gathering our thoughts. We didn't find it dirty at all. We will absolutely be staying there again on our next trip up from Florida to West Virginia. Thanks for the hospitality!!

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank AD4US
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review, 22 July 2014
Positive reviews such as yours propel us to reach for even greater heights. We are sincerely grateful for exceeding your expectations regarding the room amenities and service from the staff. The mattress that we use is the Beautyrest Plush Top. We hope to see you again when your travels bring you back to the area.
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Seminole
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 15 July 2014

The vanity was so low and old I almost had to get on my knees to use the sink. The toilet rocked when getting on or off. The towel rack fell out of the wall when I took a towel to use. The light and fan were on the same switch, so you had to use both together.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Pamela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review, 16 July 2014
Thank you for finding the time to leave a feedback. We want to assure you that your comments will be given due attention, as we put paramount importance on your satisfaction. We will ask our maintenance team to take a look at the toilet in the room you occupied as well as the towel rack. We sincerely apologize for any inconvenience this has caused you. We hope that you will consider staying with us again so that we may be given a chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brockport, NY
Level 5 Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 15 July 2014

No trouble finding the location or checking in. Guy behind desk was helpful in getting us directions. Hallways are a little dated, dust at almost every doorway, outside side entrance did not lock at night. Looked like it should have at one time. Room was fine, basic, nothing fancy with two queens. Wifi was fine. A/C did not seem to cool the room sufficiently. I mentioned it to the woman at the desk in the morning just as a point of reference and she called me minutes later to let me know they'd take $10 off. Not why I was reporting the problem, but it was a token that was appreciated. Pool was a little too cloudy for my comfort given the number of people in it.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank 3Stokers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review, 16 July 2014
We appreciate you taking the time to leave a feedback regarding your recent stay with us. Of utmost importance to us is guest satisfaction, your review will help us correct our deficiencies and further improve our services in order to attain our goal. Your comment about the dust you observed in almost every doorway will be communicated with our housekeeping team for proper corrective actions to be implemented. Regarding your feedback on the performance of the air conditioning unit, we will have it checked by our maintenance department to determine why you felt it did not cool the room effectively. We hope that you will consider staying with us again so that we may be given a chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Wytheville Inn

Property: Best Western Wytheville Inn
Address: 355 Nye Rd, Wytheville, VA 24382-4921
Phone Number:
Region: United States > Virginia > Wytheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Wytheville
#7 Family Hotel in Wytheville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Wytheville Inn 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Best Western Inn Wytheville. Wake up to a great day at our hotel in Wytheville, VA. Enjoy a gorgeous sunrise over the mountains and a delicious complimentary breakfast. For business, our free high-speed Internet access keeps you connected. For pleasure, the outdoor pool is a great way to relax in the afternoon. Best of all, Best Western Inn Wytheville offers pet-friendly accommodations so you can bring the whole family along! ... more   less 
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Also Known As:
Best Western Wytheville Hotel Wytheville
Best Western Hotel Wytheville
Wytheville Best Western

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