I always ask to be on an upper floor away from noise, but it always seems to find me!!! This is why I was so impressed with the doors in this hotel...they can not clunk shut unless you are trying to make them slam! I even tested the stairwell doors which were right across the hall from my room and they were hydrolic doors that allowed them to close quietly too! I would say that the rooms must be somewhat insulated too since I didn't really hear much from my neighbors. I really love quiet, and I know that I am expecting too much when I am wanting a quiet room, quiet hall, etc. However, this hotel delivered! When we have to stay anywhere near Wytheville...this is where you will find me!
The beds were very comfortable. I don't think I moved the whole night! The pool and hot tub area was very nice. My kids played for over an hour and could have easily stayed in longer! We had the whole pool to ourselves...very relaxing and enjoyable after traveling. The hot tub was pretty warm. The pool has a chair lift which I thought was a nice touch to allow anyone to swim that might otherwise not be able to get in/out. Breakfast the next morning was typical HIExpress, but it did have pancakes. I haven't seen that offered before.
Oddly enough, the only "complaint" I would have is the noisy toilet. It is VERY loud! I wouldn't really even call this a complaint. I guess it just stood out since everything else seemed so quiet! :)
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