I stayed at the Sheraton Bellevue for 30, nearly consecutive, weeks in 2013. When our project ended suddenly, I (and the other folks on the project) asked them to cancel the upcoming reservations. Big meeting at the front desk, a whole bunch of us cancelling all our future reservations, long story short, they said they would take care of it but did not, and continued to bill my credit card for another 10 weeks. When I saw the charges I called the hotel and they said "oh, hi, we were just getting ready to call you." Really? after 10 weeks of no shows and hitting my credit card every Sunday night? - and after the goodbyes to all at the desk? (this event acknowledged in an email from the manager after I called to inquire about the charges).
This shed light on another incident that occurred earlier. A Bose headset disappeared from my room. I reported it to the front desk. Two months later I accidently left my replacement Bose headset at the hotel. I realized it an hour later when I got to the airport and phoned the hotel. they said they would look for it. When I returned the following week, I asked at the front desk and the person on duty said, "yes, we retrieved the headset, but I don't have a key to the safe (or office area)". When I came by the next day they said they did not have the headset. I sent an email to management and they demanded to know who had told me that. I felt that the person was telling the truth and did not name names, I told them they could read about it in a police report that I was going to file. And just like that a few minutes later, lo and behold the headset appeared. When they handed it over to me it was like they were mad that they had to give it up.
I was at the hotel many weeks and there are some nice people there, but the management is untrustworthy, in my opinion. If you have to stay there, don't leave anything of value in the room, and diligently check your credit card activity in the months following your stay.
- Official Description (provided by the hotel):
- Sheraton Bellevue Hotel offers free shuttle service to Microsoft Campus and area corporate offices. Our accommodation has 8,000sq ft of meeting space and is walking distance to the Meydenbauer Convention Center. ... more less
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- Also Known As:
- Sheraton Bellevue Hotel Bellevue
- Bellevue Sheraton