Not one to talk negative but this was the worst service I've ever had. Been here multiple times and it's always been mediocre, tonight was different. We spent 1 hour and 15 minutes before I had to ask the owner if we could order food. finally we received our food then 2 hours in we had to grab our own boxes. Asked the bar tender if we could get our checks. Once received I asked to talk to the owner again. Explained we had been there for 2 hours and just received our checks, only received 2 rounds of drinks, and NEVER received an apology or even to let us know the food was coming. After explaining to the owner, he says "what do you want me to do about it"? Done, will never step foot in Mazatlan again. And to top it off, we were there for a buddy's birthday and asked for the happy birthday song...never got it.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.