My mother booked my hotel through Priceline, obtaining a great deal as far as price. When i checked in and arrived in my room, I was pleased: ample amount of space, neat and tidy. I settled in and decided to take a shower the night of my arrival. I had issues with the bathtub, which was leaking when I was taking a shower. I called the front desk and addressed the matter immediately. The staff informed me that she has no maintenance available as it was late at night and will be attended to first thing in the morning. Understandable. What wasn't understandable was it took them three days to see what was wrong with my tub, and this is because I bumped into a maintenance crew. He advised me that they paid a visit and inspected my bathtub and assured me there was nothing wrong. We moseyed back to my room and I tried showing him myself the problem. Five minutes passed, no leak. I told him you have to wait a little longer and it will leak - trust me. He dismissed me and exited my room. A few more minutes passed, and voila - a leak. I looked for the maintenance crew, whom was no where to be found so I proceeded to the front desk. Same spiel. A few more minutes passed and a supervisor came along with the maintenance crew. And what do they find? A LEAK. Why will I bother and go through all these hassle to lie?
The supervisor was nice. He offered me another room. I informed him that I'm in the process of moving so I have all my things in the room. Blank stare. He could've offered to help me move into another room. No other compensation other than "We're sorry," was given through my five days of stay here.
PS. there was no trash can in the bathroom.
Closet space is enough. There was a slot for an iron but missing an iron and the iron board. I have no use for a TV but when I did use it, the remote wasn't working. Phoned the front desk. A staff member paid a visit with an extra (working) remote.
Kitchen did not include a dishwasher, there's just an empty space under the sink. As one of the reviews stated, the kitchen was understocked. I had one fork and a knife - no spoon. I've stayed at time shares and I was under the assumption that this 'extended stay' will offer the same kitchen amenities - sadly I was proven wrong.
Staff-wise: All seem nice and dandy, friendly, approachable, and helpful...except for their Lead. She doesn't focus on you as she was busy doing other things while trying to address you. When she did address me, it's mere "Sorry, I can't do anything." She talked as if she didn't want to talk to me.
Location-wise: Quiet, almost secluded area but with easy access to the freeway. However, the place is swarmed with construction renovating the place.
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- Also Known As:
- Extended Stay Deluxe Bothell Hotel Bothell
- Extended Stay Bothell
- Bothell Extended Stay