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“Terrible experiance”

The Original Pancake House
Ranked #19 of 190 Restaurants in Bothell
Cuisines: American
Restaurant details
Marysville, Washington, United States
1 review
“Terrible experiance”
Reviewed 18 November 2012

I had the worst resturant experiance i have ever had this morning at the Original pancake house in Bothell, WA. We had a party of 11 all meeting for breakfast for the birthday of an 8 year old boy. Breakfast at the Original pancake house was what he wanted to do for his birthday. The first member of our party showed up at 10:10 am to get us on the list and the rest showed up at 10:30.

The banquet room was being prepared for us when i got there at 10:20. At around 10:30 the banquet room was ready for us. Our final guest showed up approximately 1 minute later and the wait staff had already given the tables in the banquet away to other guests.

But no....they didn't tell us that. It wasn't until 15 minutes later that one of our party went back to the banquet room and saw that there were guests in the room that hadn't even ordered yet.

So we asked about how long it would be before we could get seated and the staff could not tell us. It's hard to say with such a large group. So at 11:10 when the wait staff still could not tell us how much longer it could be (only that it wouldn't be soon) we all left and wen't somewhere else. The birthday boy's heart was broken and the 5 other kids where starving and cranky.

Honesty is apparently not their employees strong suit. Nor is customer service. Having watched patrons come and go and eventually all of us leaving without ever being seated i can tell you that the 5 families invloved in today's breakfast will never eat at that resturant again and will likely recommend to their friends and family to avoid your resturant as well.

If you can not handle groups as large as ours you should be sure to let the party know that before they have spent 50 minutes waiting in your lobby.

  • Visited November 2012
    • Atmosphere
    • Service
Helpful?
Thank Cynthia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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43 reviews from our community

Visitor rating
    18
    14
    7
    3
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Level 4 Contributor
46 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Really good breakfast.”
Reviewed 24 October 2012 via mobile

Like any restaurant these days busy and noisy. The reason this place stands out is the food. The eggs, the pancakes, the potatoes are all better than other breakfast places in the area.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank zpops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
Level 3 Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Best Pancake house around”
Reviewed 17 September 2012

Options, great food, fast service. There is always a wait- but of course when the prices are right and the food is so good.

Visited August 2012
Helpful?
Thank seattlejabberwock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaverton, OR
Level 4 Contributor
40 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Great food, great service”
Reviewed 4 September 2012

I'm a huge fan of the original restaurant in Southwest Portland, and have been to this Bothell location twice now. In short, we got great service and the food was great. It is a little pricey, but as they say, you get what you pay for.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Husky_In_Oregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastsound, Washington
Level 4 Contributor
43 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“great service, poorly made food”
Reviewed 15 May 2012

For some reason this place is often very busy, so we checked it out on Mother's Day. Everyone ordered something different, so there was a lot to sample. Unfortunately, none of it was good. My waffle was less tasty than the frozen ones I have at home. The pancakes were overcooked and not fluffy at all. Egg dishes were undercooked and under-seasoned. The two bright spots were the bacon and the service. Even though they were very busy, out waitress was terrific. As is common with a huge menu, they really don't do anything very well. Many other far superior breakfast spots nearby.

  • Visited May 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank orcasgypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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