Upon our arrival at the Motel 6 Centralia (around 3am) we entered the office area to find that the door was locked. We were redirected by signs to the ice machine area where there was a glass divider separating us from the clerk. (the kind you find at a gas station in a dangerous neighborhood) The ice machine was loud and we literally had to yell to communicate with the clerk. This was annoying and sends a message to me that this area is unsafe!
We went to our room to settle in. Upon entry we discovered a much smaller than expected room. Motel 6 rooms tend to be pretty roomy for the price, but this was not the case in Centralia. The TV was old and small and the bed seemed smaller than normal. Even though this was a non smoking room, we were provided with an ash tray and later discovered that there were burn holes in the comforter.
The bed, although small, was comfortable, but the pillows were too soft. We called the front desk in attempt to acquire more pillows, but were told that they could not provide us with any. The water pressure in the sink was really poor, but everything in the bathroom was clean.
Part of the reason we elected to stay at this particular location was due to the large sign on both sides of the property stating “We have WiFi”. Well, this is true (sort of), except what they don’t tell you is that they charge EXTRA for WiFi! I find this to be unacceptable. We have stayed at other Motel 6’s and never been charged for WiFi. In this day and age internet access is practically expected to be in most establishments and really shouldn’t cost extra! It would be kind of like charging more money to have running water in my room! So I called the front desk to gain access to the Internet and was informed that I would have to come to the office and pay for an access code. Ugh! It was late and cold outside, but I really wanted to begin writing my Trip Advisor review and watch some Hulu! So I marched downstairs in the rain and cold and paid the $3.23 for an access code.
I returned to the room to start accessing the Internet…. Or so I thought…. The WiFi access point would not connect to the Internet! Ugh! I called the front desk again and was told that I would have to call another 800 number to get tech support! So I called the tech support number and sat on hold for 13 minutes before talking to a human. The support agent told me that he would try to reset the connection remotely (from some other state), but that he wasn't sure if it would work. He said that he believed the issue was local and that an agent would need to come out to the property to reset something. He told me that I should wait 20 minutes to see if his remote reset had work and if it didn't then I would be out of luck. Well…. It didn't work!
In the morning I was in a hurry, and now I needed to go to the front desk to get a refund for my WiFi code. The refund went surprisingly well….. which makes me think that this happens frequently.
Overall the experience wasn't great. Had it not been for the WiFi problems I would have rated this experience as average - below average, but since I feel I was somewhat tricked into paying for something that should be included with my room rate, I am going to rate this property as “Poor”. We gamble frequently at the Lucky Eagle Casino and it's much cheaper to stay in nearby Centralia than at the casino, but next time we will return to the King Oscar instead.
- Official Description (provided by the hotel):
- M6 Centralia WA is conveniently located off I-5 at Harrison Avenue, and within walking distance to area restaurants and shops. Riverside Golf Club is 5 miles. Enjoy our seasonal outdoor heated pool. Wi-Fi is available in all modern guest rooms for a fee. ... more less
- Reservation Options:
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- Also Known As:
- Motel Six Centralia
- Centralia Motel 6
- Centralia Motel Six
- Motel 6 Centralia Washington