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“Exceptional property / Exceptional staff ! ! !”

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Best Western Plus Park Place Inn & Suites
Ranked #1 of 4 Hotels in Chehalis
Certificate of Excellence
GreenLeadersBronze level
Stevens Point, Wisconsin
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Exceptional property / Exceptional staff ! ! !”
Reviewed 3 June 2014

opps got carried away with excellent and could not remove the excellent from room service - no room service here - Trip Advisor - please fix and allow for changes - thank you

I tour, and am living in hotels 7 days a week; up to 10 months a year. This is my 3rd year of touring like this. This is the 6th review written after all of those hotel nights stayed. I am a hotel snob. I usually get excellent rates at Hiltons, Holiday Inns and Marriott's. None were available close to this property.

The staff at this property was truly exceptional - property is very well maintained, rooms were large. Breakfasts were consciously prepared by a delightful lady - omelets cooked to order.

I'd stay here over a larger chain hotel any day. It was a treat - to the staff and management - thank you all very much for making my weekend stay enjoyable and memorable !
Thomas Deinema

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel R, Front Office Manager at Best Western Plus Park Place Inn & Suites, responded to this review, 9 June 2014
Dear Thomas D,

Thank you so much for the wonderful review. We enjoyed having you as much as you liked staying here with us. We try to make everyone's stay exceptional one when they are here. We want you to get your day started right with the wonderful omelets and full hot breakfast. I will be sure to pass along all your kind wonderful words to all our staff. Again thank you for the wonderful review. We hope to see you again very soon!

Thank you,
Tuneesha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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470 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Hartford, Michigan
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 June 2014 via mobile

Great place to stay. Great location for attractions. They get down all the details from lotion to handy wipes for the remote control. Has an ok gym. Breakfast is great. Indoor pool and hot tub is 24 hours!!! Big room for events. Lots of laundry space. Parking is packed. They have bikes for rent too.

Stayed June 2014, travelled on business
Helpful?
Thank themookieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel R, Front Office Manager at Best Western Plus Park Place Inn & Suites, responded to this review, 3 June 2014
Dear themookieb,

Thank you for taking the time to do a review. We try to make all guests experiences good ones. So we were glad to hear that you had such a great experience with us. We just finished resurfacing the pool and spa, hopefully you got to relax in the hot tub after a long day. Hopefully we will see you again soon.

Thank you
Tuneesha
Front Office Manager
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Snohomish
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

This hotel was very nice. The rooms were very clean and comfortable. The hotel facilities were well maintained and appeared updated. We would stay there again. There were other hotels in the area that had lower rates but value at this hotel was very reasonable.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JT1356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel R, Front Office Manager at Best Western Plus Park Place Inn & Suites, responded to this review, 30 May 2014
Dear JT1356,

Thank you for taking the time to write a review. We are glad you enjoyed your stay with us. We try to make you feel right at home with our nice comfy beds and our full hot breakfast in the morning. I will be sure to let maintenance know your appreciation for the well maintained grounds. We hope to see you again soon.

Thank you
Tuneesha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olympia, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2014

I recently had a wedding in the area with 250+ guests and we decided to use this hotel as our recommended lodging. After talking with the group agent, we were promised to be comped one room per night as a courtesy for nearly filling their hotel for two nights in a row. That's when their group agent went on maternity leave....

When we arrived to the hotel the night of our rehearsal, ALL of the 4 rooms reserved for the wedding party were inaccurate. We had double queen suites booked that ended up being standard queen or king rooms, and some that ended up being single king suites.

They completely dropped one room for us (THE BRIDE AND GROOM!) on the night of our wedding.

Though we didn't even get the rooms that we reserved, we were still charged the same premium price for them.

And forget about any rooms comped. Since our stay, the replacement group agent has agreed to comp one room for us after multiple frustrated calls. As far as the other promised room comp is concerned, we are told that they "don't typically do that." They have completely brushed off the fact that we practically spoon fed them their max revenue for TWO days.

To top that all off, when we call to try to resolve the situation, the employees are defensive, unwilling to admit mistake, and completely non-professional.

All future brides should know to stay away from here for their big day. They were my only disappointment. The Holiday Inn Express just north (or any other hotel) is a MUCH better option.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Morgan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel R, Manager at Best Western Plus Park Place Inn & Suites, responded to this review, 28 May 2014
Dear Mr. & Mrs. Kelley,

Please know we appreciate you taking the time to write a review.

Per our conversation Wednesday May 21st, 2014 I have addressed the issues concerning the rate by returning the difference back to your credit card. Please know that I am waiting for the email regarding the comp room as discussed and as soon as I receive it I will return it as well. I would also like to thank you for taking the time to call me so I could assist you in making sure that the rooms you stayed in were correct. I was happy to help and address all your concerns.

Again Thank You for choosing Best Western PLUS Park Place Inn & Suites in Chehalis, WA for your lodging needs.

Kind Regard,

Terra Green
Assistant Manager
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woodinville, United States
1 review
Reviewed 22 May 2014

second time here and both times had a nice experience, room clean, nicely trimmed, very good showers and hot tub, great to have a free full breakfast before checking out. Staff was very courteous and will be back again

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel R, Front Office Manager at Best Western Plus Park Place Inn & Suites, responded to this review, 27 May 2014
Dear Frank D,

Thank you for taking the time to write a review. We are happy to hear that you had a good experience with us. We try to make every experience a good one. We are glad to hear you enjoy the rooms and the full breakfast. We hope to see you again soon.

Tuneesha
Front Desk Manager
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Vernon, Canada
2 reviews
Reviewed 18 May 2014

The rooms are clean and the breakfast was great. I loved the made to order omelets. Plus offering bikes to use, so we could ride around the country. The family enjoyed the pool, lots of room to play and swim.

Stayed May 2014, travelled with family
Review collected in partnership with Best Western

Helpful?
Thank Caryn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel R, Front Office Manager at Best Western Plus Park Place Inn & Suites, responded to this review, 20 May 2014
Dear Caryn M,

Thank you for taking the time to review our hotel. I'm so happy to hear that you and your family had a great time with the pool and wonderful breakfast. We got the bikes last year and everyone really seems to enjoy them. Hopefully we will see you and your family again soon. Again thank you.

Tuneesha
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chilliwack, Canada
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 17 May 2014

We have been searching for the 'Plus' hotels recently and were very satisfied with the Park Place Inn. The room was comfortable although there was a baby crying throughout the night in an adjacent room that was certainly a distraction.
We were impressed with the e-mail that we received from the manager thanking us for our stay. Its the little things that go a long way.

Room Tip: The hotel is located in such a way that one side gets the highway noise and the other side gets the...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunrunner007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel R, Front Desk Manager at Best Western Plus Park Place Inn & Suites, responded to this review, 20 May 2014
Dear Sunrunner007,

Thank you for taking the time to complete a review for our property. I'm glad to hear that your stay was nice and comfortable, hopefully you got nice restful sleep and started your morning off with a great breakfast. Next time you stay with us be sure to ask for a room on the train track side, we will try to accommodate you as best as possible. Hopefully we will see you again soon!

Thank you,
Tuneesha
Front Desk Agent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Park Place Inn & Suites

Property: Best Western Plus Park Place Inn & Suites
Address: 201 Interstate Ave, Chehalis, WA 98532
Phone Number:
Region: United States > Washington > Chehalis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Chehalis
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Park Place Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Plus Park Place Hotel Chehalis
Best Western Plus Park Place Inn And Suites
Best Western Chehalis
Chehalis Best Western

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