My husband and I arrived on Friday to spend Valentine's weekend here. After reading all of the reviews, we were very much looking forward to relaxing all weekend and enjoying the soaking tub.
When we got to the hotel's front door, there was a notice (which I'll try to post a picture of) stating that the hotel had a water line break causing damage to all three floors, and that contact information for all of their guests had been lost. The notice said they had called around town to find replacement accommodations but that most places were full for the weekend. They were very sorry, but this was beyond their control.
We understand that a water line break is generally beyond the control of a building owner, but having an offsite backup of reservation information is definitely within their control. I don't expect that they can always have backup reservations - that would be absurd, but I do expect a phone call if my reservation cannot be honored, especially given we drove three hours to get there.
Thankfully, there was an appended notice, stating that alternate accommodations had been found and reserved for some of their guests, in a town 20 minutes away. (I'm not sure if all guests were rebooked or not, but my husband's name was on the list, so we decided to make the best of it.) I'm very glad we did not have to drive three hours back home right away, but staying 20 minutes away was disappointing, as we planned to leave the car parked all weekend and tour Chelan on foot. The replacement accommodations were nice and less expensive, but not up to the standard we were looking for - most notably they did not have a tub at all, only a shower stall.
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