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“Great location but needs updating”

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Rosario Resort and Spa
Ranked #2 of 5 Hotels in Eastsound
Certificate of Excellence
Sherwood Park
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great location but needs updating”
Reviewed 31 August 2014

My best friend and I stayed at the Rosario for a wedding. Gorgeous location and we loved the separate pool for the families/kids and those 21+. I felt the price was high for the room (double queen). It is a bit rundown and they really need to renovate badly. Our room smelled very mildew with dirty carpet. Not wise to have the carpeted sink area outside of the shower/toilet room. Should be all tile. Sour smelling shower curtain didn't invite anyone to have a bath. Beds were extremely comfortable. Housekeeping really needs to clean better under the beds and along the walls.

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank ame16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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549 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • French first
  • Any
English first
Paris, France
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 31 August 2014 via mobile

The setting is what gives Rosario an edge over other places. We went with our two kids and another family with two kids. As a couple of other reviewers have said, it's a beautiful setting, with the marina at your doorstep, and generally good facilities.

Some parts look like they need refurbishing and the reception staff need friendliness training.

The ladies at reception were quite cold, and not very friendly. We arrived around 3pm and our room was not yet ready. We went to our friends' room so the kids could change and jump in the pool, so that was fine. The pool by the docks is basic, but fine for families. The outdoor pool in the mansion is adults only, but the indoor spa pool supposedly allows kids. Though when or kids went there, the staff kept coming in to tell them to be quiet. Sorry, but kids splash and laugh in a pool.

The store adjoining the restaurant on the docks is quite handy as it stocks many basics you would need if you're staying in an apartment nearby, and has a good hearty breakfast . We ate dinner at the dockside restaurant and the staff were friendly and attentive.

Our rooms were double bedded rooms with balconies, apparently in a newer building -- farthest from the main building. We were a bit surprised that the buildings were
So spread out, and on hills, so we had to take our car each time we wanted to use the main facilities. That didn't really bother us though. The room was fine, clean, not huge. Bathroom was spacious and clean. I think for the price we paid ($175/ night), I guess it was good for high season.

Nice to see deer right outside of or building! The kids loved that. And since we were planning to do the whale watching trip, it's super convenient to have deer harbor cruises right on site.

So overall, a good family and friend stay in a relaxed, understated but elegant place.

Suggest they keep the indoor spa pool for adults only, if the noise of kids splashing bothers them because the pool area echoes as well. Better to enclose one of the outdoor pools when it gets too cool out and let families use both pools.

Stayed August 2014
Helpful?
Thank wongamama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, TX
Level 5 Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 August 2014

This is our second time staying at Rosario, and not much has changed in the 8 years between visits. The setting is beautiful and there are deer grazing right outside your room. The room is clean but could use some sprucing up. We used the pool one day and it was just a basic pool with nothing extra. You definitely need a car on Orcas and it was easy to get to town and to Mt. Constitution. So, given that the rooms are really cheap, you get what you pay for but not much else.

Stayed June 2014, travelled with family
Helpful?
1 Thank TexasLonghorn6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level 6 Contributor
142 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 26 August 2014

We recently spent 8 nights sailing from Seattle to Friday Harbor. Rosario Marina was our favorite stop. The convenient dock leads right up to the Cascade Bar and Grill. We had both lunch and dinner there and found the food good, prices reasonable and staff very friendly. We had the same waitress for lunch and dinner and felt very well taken care of. Definitely try the cornbread! The fish tacos were a favorite in our group – and the ribs! The marina facilities are very good (fee was $75 for a 34’ boat—a bit pricey but those are summer rates ), as well as showers that don’t need coins and are clean. The moorage fee includes use (for 4 people) of the pools (indoor and outdoor) at the mansion and the whirlpool (which was wonderfully hot and welcome after a cold rain). Towels are provided at the spa. Every day at 4PM the general manager plays the Aeolian Pipe Organ in the upstairs museum –quite a treat to hear. The grounds have tether ball courts, a volley ball court and a fire ring. By chance, some musicians were at the marina that night and played for hours around the fire. There is also a well stocked small store sharing the space with the Bar and Grill. We were able to stock up on a number of things we were out of – lunch foods, chocolate and beer, for example! The whole experience was great and we would highly recommend this marina on Orcas island as a stop. It’s a great place to walk and has beautiful views—what more does one need?

Stayed August 2014, travelled with friends
Helpful?
Thank pvfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2014

If you don't trip over the cracks in the sidewalk or fall into the non-functioning, dried-up fountains, the scenery is beautiful. The resort as a whole is rundown and the grounds are not kept up. Since being there, I heard they have plans to fix it up, but unfortunately, they are charging room rates as if they have already pulled the weeds
growing out of the second floor wooden deck. We ate at Cascade Bay Grill a couple times and the food struggled. The ribs were tough and cold throughout and the clam chowder was even colder and incredibly bland. The service was nice and friendly, but couldn't make up for the fact that we could have purchased a more satisfying meal at the Chevron down the street. I definitely don't recommend dining there.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dagatron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosarioResort, General Manager at Rosario Resort and Spa, responded to this review, 27 August 2014
I have reached out to this guest to find out more about their visit. I apologize their experience at Rosario was not as expected. I certainly hope they let their server know of their dissatisfaction during their several visits to the Cascade Bay Grill, allowing us to improve this guest’s experience. As I have mentioned before, we certainly want to have our guests satisfied during their visit, and there is little we can do for them once they are gone.

We do have several vacant guest buildings that are scheduled to be torn down, which include the mentioned unusable water features. We are continually striving to improve this historic property, listed on the National Register of Historic Places. Our standard room rate in the height of the season is $159, compared to $575 for West Coast Ritz Carlton properties. We do not advertise Rosario as a “luxury” resort, but as other reviews confirm, we offer very clean and comfortable waterfront rooms in a spectacular setting.

Christopher Peacock
General Manager
Rosario Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 5 Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 August 2014

Rosario has a gorgeous setting, no doubt, but don't think you will be staying in the beautiful old mansion pictured in its ads. Read the small print: there are no rooms located in the main building, and likely your room will be quite far away from the pool with the great view, the main restaurant, and the manse's bar. We spent two nights recently in the farthest room away from the mansion, which necessitated driving and finding a parking place every time we wanted to use the main facilities. The view from the deck was great, but there was little privacy since the other unit's deck was on the other side of a portioning divider. In fact, the smell of smokers around us was off-putting. The deck was never swept, and was strewn with leaves and debris from check- in to check- out. These units are from the seventies and need updating, banisters were rotted out, everything needed a paint job. We noticed very poorly maintained trim, decks, walks throughout the property. The whole place badly needs upgrading---the units we stayed in and even those closest to the main manse. It's a unique property, but don't expect anything other than very average facilities. The small lower pool has no ambiance whatsoever--it's just a bare rectangle surrounded by cement--looks like a cheap , community pool. The grill at the marina was very reasonably priced (open only till Labor Day) and the food was good, but it's for warm weather (outside tables except for about 3, or 4 very basic self-serve ones inside the store). We heard (from a waiter) that the main restaurant is "coming back" from a poor reputation, now that they've changed chefs. Didn't try it, though. The hotel is right next to Moran Park, so if you plan to hike or enjoy the lakes, the location is great. Keep your expectation realistic and you'll enjoy Rosario!

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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Worldtrekkies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level 4 Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 August 2014 via mobile

We were on Orcas Island and saw good reviews on TripAdvisor so we stopped by to view the museum and check out the resort for possible dinner or to book a future reservation. The museum is on the second floor and contains a few pieces from the Moran family and lots of photographs. It was interesting, but was not a large collection. After the museum, we went downstairs to the main desk and the female employees working there were very rude and condescending when we asked questions. The general feeling I had when viewing the property was that the view was awesome but the resort looked worn. There is also a spa there, but I certainly didn't get a "spa" feeling from the ambience, or lack of it. Based on the general appearance and the attitudes of the employees, we did not pursue trying to book a future reservation. Would not recommend.

Stayed August 2014, travelled with friends
Helpful?
1 Thank Traveler M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosarioResort, General Manager at Rosario Resort and Spa, responded to this review, 22 August 2014
I am sorry to hear of this visitor’s experience at Rosario. I have reached out to them for more information, as this treatment comes as a surprise. As previous guest reviews on tripadvisor support over and over, we have a very friendly and helpful staff. I am also sorry this visitor did not get a chance to experience the resort from the perspective of an overnight or dinner guest, as most guests are pleased with the historic nature of the century old Moran Mansion, which incorporates our dining and spa facilities; however, they do point out how important first impressions are.

Christopher Peacock
General Manager
Rosario Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rosario Resort and Spa

Property: Rosario Resort and Spa
Address: 1400 Rosario Rd, Eastsound, Orcas Island, WA 98245-8570
Phone Number:
Region: United States > Washington > San Juan Islands > Orcas Island > Eastsound
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Eastsound
Price Range (Based on Average Rates): £
Hotel Class:3 star — Rosario Resort and Spa 3*
Number of rooms: 104
Official Description (provided by the hotel):
A historic waterfront resort located on Orcas Island. ... more   less 
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Also Known As:
Rosario Hotel Eastsound
Rosario Island
Rosario Resort Eastsound
Rosario Resort Orcas Island
Rosario Resort And Spa Orcas Island/Eastsound, Washington

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