My husband and I, and our two dogs stayed for two nights in this "Lodge". I had made reservations for this "motel" months ago because it is one of the few places on Oracs Island that allow pets. The week prior to our arrival, I left two messages with the managment re: possible cancellation or re-scheduling. I never heard back from them. There is no mention on their web site or on the reservation confirmation card re: their cancellation policy. It was a cold and rainy day when we arrived at the motel, there was a sign on the door for the office stating that if there is no one in the office to call them on the phone located under the stairs. Be mindful that the office and the stairs are outdoors. We arrived at 10:30am and we wanted to put our stuff away so that we could explore the island. We were informed that check-in was at 3:30pm (also not stated anywhere!). We were also told that housekeeping had not arrived as of yet and that we were going to be staying in room 24, whose occupants just left. So, we had to leave and come back later. As we scanned the parking lot, we noticed that there was No One in the parking lot, thus no one else was staying here. Why was it that we had to stay in one particular room? None of the other rooms were made up? When we returned later in the day and called once again on the phone under the stairs, a teenage boy drove up and checked us in. He charged our card for the entire stay. When I had asked if it was possible if we could cut our stay short, he said that we would be charged for the entire stay because they were not given 24 hours notice. I tried calling them the week prior re: cancelling and never got a return call. How could I cancel? Also, this place charged $20.00 per dog, per night! (We have stayed at the Four Seasons, the Westin and even Best Western and they Never charged such a high price to have your best friend with you. In fact, the Four Seasons and Westin didn't even charge us!!) We ended up staying at the Bartwood and the room was very, very clean. The doors do not have secure locks and are very flimsy and the bathroom vanity desparately needs to be replaced. The room was rather small, but I did appreciate the cleanliness and the refrigerator. Would I return to this "lodge",....probably not.
- Also Known As:
- Bartwood Hotel Eastsound
- Bartwood Lodge Orcas Island/Eastsound, Washington