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Red Lion Hotel & Conference Center Ellensburg
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Reviews (138)
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All reviewsplug insbathroom fixturessausagebreakfast staffgreat propertya ground floor roomprice was reasonablemany choicesbeds were comfortableupgradesdresserspokanepet
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109 - 114 of 138 reviews
Reviewed 23 July 2012

We were referred here by Holiday Inn as they were full. It was 7 p.m. and the room was not ready but "should be in a half hour" so we went to dinner and came back at 9 but it was not ready still. We sat in lobby and listened to manager nastily correct the Desk Clerk for how she had handled a group reservation. Then we asked the manager why the room wasn't ready and she said one of the cleaning staff had quit. She then blamed the desk clerk for not getting us to our room, checked us in and sent us there even though the housekeeper was just starting to clean it. So we stood in the hallway while the housekeeper cleaned the room. The entrance to this place is worn and dirty. We should have kept going. Definitely would not recommend staying here. Room was acceptable but we did not get into it until after 10 p.m. and still paid full $100 a night........ Awful experience for very tired travelers.

  • Stayed: July 2012, travelled as a couple
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Thank 52BoiseTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily J, Guest Relations Manager at Red Lion Hotel & Conference Center Ellensburg, responded to this reviewResponded 20 May 2015

Thank you for taking time to voice your concerns regarding your stay. On behalf of the entire staff, please allow me to apologize for the complications you encountered during your time here and assure you this was not a typical experience. Since the time of your review, the hotel has changed management, staff and is currently undergoing a remodel that we hope will eliminate the issues you've stated in your review. Your satisfaction is important to us and we will be using your feedback to help us improve and ensure a quality stay for our future guests. We hope you will give us an opportunity to remedy these issues with us by staying with us again. Once more, thank you kindly for voicing your feedback. It has been very valuable.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2012

The room was comfortable and quiet but the carpet desperately needed to be cleaned! No breakfast buffet or coffee as it has a restaurant connected to it. They did honor a coupon we found in a discount hotel book.

  • Stayed: July 2012, travelled with family
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Thank GBPackers48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2012

This hotel was very quiet for July 4th, I think we almost had the hotel to ourselves. The room was average, no complaints really. The "Spurs" resteraunt was closed for the holiday. Ellensburg is not a very lively town. I felt I recieved good value for my money.

  • Stayed: July 2012, travelled as a couple
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Thank Nighthawk64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2012

In town for an event held at CWU, this was the only place with an available room. It was just only fair, but it did seem clean for the most part. It was cheap, but then again, I guess you get what you pay for.

  • Stayed: April 2012, travelled with family
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1  Thank sjhiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2012

We were in town for a track meet at Central. The desk clerk was friendly as he took care of business. The room was very clean, and we slept well in the comfortable beds!

  • Stayed: April 2012, travelled with family
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Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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