What a nightmare - lost reservations, not enough beds, no cleaning. The hotel is nice but the staff was completely unorganized. I had a group booking which was lost and then I was given fewer rooms than I asked for and several were smoking despite having requested non smoking. I arrived at 6pm - we did not get all of our rooms until 10pm. Half the staff had no idea what was going on and even at check out I could not get a straight answer to how much I paid for the rooms. I will never, EVER stay here again.
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- Also Known As:
- Extendedstay America Federal Way