We booked 3 King Study rooms, (2 rooms for 7 nights and 1 for 2 nights), using a military discount offer at this location and were pleasantly surprised. Hampton Inn & Suites is routinely dependable for cleanliness, staff assistance, wide breakfast assortment and offering amenities that make your time away from the familiar less stressful. However, the staff at this location is amazing! They are friendly making eye contact when they speak to you as well as making every effort to know you by name. They were professional, knowledgeable regarding a travelers needs and made every attempt to make your visit/stay as comfortable as possible. They were eager to assist with your needs/special requests and will book reservations for dining, area attractions and airport transportation (at a discounted price). They consistently relayed accurate and honest information regarding area businesses, places of interest, restaurants and area entertainment.
Our rooms were clean with comfortable beds and the bathrooms offered privacy and plenty of storage for personal items. The housekeeping department has a well trained staff who value you as a guest and make sure your room meets your needs/standards with the your comfort as their goal. TIP: I am one who likes to set my room up, make my own bed and utilize housekeeping only when I need trash emptied or new towels. However, housekeeping attendants are paid according to the number of rooms they service so let them clean your room daily. My compassionate husband observed a disappointed expression when we relayed we didn't need servicing so, he inquired about their policy. We learned "no clean, no pay". I thought we were helping to lighten their demanding work load! Also, housekeeping is well deserving of tips - they are hardworking, pay attention to details and are eager to please!
The only complaint I can voice is that the free wifi internet service is very slow especially when the hotel is at full capacity. AT&T services this location and really needs to get their act together where internet service and speeds are concerned! Courtyard by Marriott is located right next door and sitting in my car, in the adjoining parking lot, I could sign on with Courtyard and had much faster service.
Overall, as a very picky traveler, I wouldn't hesitate to stay at this location again and can recommend it without hesitation.
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- Also Known As:
- Hampton Inn And Suites Seattle/Federal Way
- Hampton Inn & Suites Seattle/Federal Way Hotel Federal Way