Met some friends at the Scoreboard on a Tuesday night. The place was about 40% full but the wait for service was commensurate with a capacity crowd. Our friends were regulars and they commented on the slothful service as well. After about 15 minutes we were able to order our meals. 30 minutes later a group of people arrived at a table adjacent to ours and 20 minutes after that they had recieved their meals but we had not. Needles to say this was an intolerable experience so we requested to speak to the manager. Our food finally arrived after more than an hour but the manager (whom turned out to be the owner, Ron Zaffino) waited another 20 minutes to address our concerns.
The worst part of our Scoreboard Pub experience was not the cold food, the tasteless house specialties, the indifferent wait-staff, or even the agonizing wait for all of the above. No, the worst part of our evening was owner Ron Zaffino's rude and defensive method of addressing dissatisfied customers. We all know that pubs can be hit or miss but when an entire table is relating the same story to the owner of the business and he never bothers to be polite or understanding, never bothers to express regret but rather becomes accusatory and rude, there can be no excuse. Lest you think the drink had a part to play in our reactions or his, I can attest that no one at the table had consumed more than 2 beverages if for no other reason then we couldn't have gotten them even if we'd ordered more.
Moral of the story:
Stuff happens, the customer is always right, good publicity is expensive while bad publicity is priceless, and the Scoreboard Pub in Federal Way is not worth your time. Try the Right Spot in Fife or the Swiss in Tacoma.
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