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“Another great stay”

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Silver Reef Hotel Casino Spa
Ranked #1 of 4 Hotels in Ferndale
British Columbia
Level Contributor
414 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
“Another great stay”
Reviewed 25 August 2012

This was our 3rd stay at the Silver Reef, and once again we were very happy with the experience.

Despite the fact they are renovating, we found ample parking close by at all times during our 2 night visit. The lot is regularly patrolled as well for those who may have a safety concern.

Check-in/out was quick, friendly and efficient.

The rooms are very clean and comfortable, I actually LIKE the old tube TVs since the picture - though smaller - is usually better quality than the flat screens most properties sport these days.

As with our last stay, the air-conditioning seemed to have problems though this time we had maintenance come up (within 5 minutes of calling!), and he simply programmed it to a lower temperature which worked great; this isn't something you can do on your own but it only took him a minute or so.

Free wi-fi worked fine and was reasonably quick.

Pool and hot tub was great, and so too was the free breakfast buffet, especially considering there were four of us.

It's worth noting that the adjacent gas station no longer carries any liquor, beer or wine. They still sell snacks and cigarettes, however.

We're looking forward to another visit once renovations are complete, though they did not in any way impact this stay.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ydnar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathrynLibby, Front Office Manager at Silver Reef Hotel Casino Spa, responded to this review, 28 August 2012
Thank you for your fabulous review on Trip Advisor! The Silver Reef strives to continually improve our products and services, and feedback from customers is of great assistance in this endeavor.

I was pleased to hear good things about your recent visit. And I'm very glad that parking wasn't an issue for you during our little construction project.

Your comments will be passed along to the appropriate people to let them know they are doing a good job. Thank you for taking the time to share. We look forward to welcoming you back again.


Cordially,


Kathryn Libby
Front Office Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • Any
English first
Vancouver, Canada
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 August 2012

This hotel has everything. Overall great experience.

The casino is fun but I am not much of a gambler so the only helpful tidbit about that is the non-smoking section is on the smaller side and Friday nights it was pretty busy and a bit smokey. We had noticed some posters about live entertainment the nights we were there but I guess it had been cancelled.

The pool area was nice with the hot tub sauna and steam room right there. The spa was good. Quite affordable. A little on the small side as we had to juggle times for the 4 of us girlfriends to all get our treatments due to not enough rooms. Seriously we could not all sit in the loungy wait room but we really didn't mind when you are paying much less than spa services in the city.

The food was good and plentiful. The aisan restaurant serves family style and has no msg. The buffet restaurant was good but it did seem that there was a lot of sodium in the food. I had wished that the shopping was right around the hotel but you do have to drive back to Bellingham for any decent shopping.

A nice area attraction is Lummi Island. You can take the locally run ferry and drive around the island. Quite bueatiful.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pjay71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathrynLibby, Front Office Manager at Silver Reef Hotel Casino Spa, responded to this review, 28 August 2012
Thank you for your lovely review on Trip Advisor. The Silver Reef strives to continually improve our products and services, and feedback from customers is of great assistance in this endeavor.

I was pleased to hear good things about your recent visit. And so glad you got to try out our Spa; we like to call it a "cozy space!"

Your comments will be passed along to the appropriate people to let them know they are doing a good job. Thank you for taking the time to share.

Cordially,


Kathryn Libby
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, BC
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 14 August 2012

The Silver Reef Hotel Casino and Spa is just a 15-20 minute drive from the US and Canada Border. Not only is it a Hotel but they also offer a wide variety of spa services, nightly entertainment in the lounge and also a vast array of slot machines and casino games. Rooms are reasonably priced, clean and the decor is above standard expectations. A daily buffet is offered in the restaurant but a decent selection is also available on the menu at normal pricing.
A small coffee shop that offers a vast selection of pastries is also open for a quick specialty coffee and pastry.

However, Be aware the right now this hotel is expanding and with this comes a few unexpected inconveniences. Parking is in the far sides of the lots but there is a golf cart shuttle service offered for those people who have issues with walking. Power was a problem during our visit as it went out fully on one side of the slot machine area and this meant so did the air conditioning so it was very uncomfortable on this side. With this being said, I just opted to play on the opposite side of the casino instead.

The expansion will double the hotel and casino playing space and if they follow suit with previous ammenities, I'm sure the public will not be disappointed. I will keep my eye on the expansion and look forward to them being finished so I can plan my next night away.

Room Tip: If you want quiet, ask for a room at the end of the hallway,on a floor that is less occupied and awa...
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  • Stayed July 2012, travelled as a couple
    • Value
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    • Service
Helpful?
4 Thank CdnTrekkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathrynLibby, Front Office Manager at Silver Reef Hotel Casino Spa, responded to this review, 28 August 2012
Thank you for your kind and generous Trip Advisor review. The Silver Reef strives to continually improve our products and services, and feedback from customers is of great assistance in this endeavor.

I was pleased to hear good things about your recent visit. Your comments will be passed along to the appropriate people to let them know they are doing a good job. Thank you for taking the time to share.

Regarding our current construction activities, we are working hard to minimize the impact to guests visiting us during this time. The expansion is going to be a larger, state-of-the-art Events Center, which will also include The Cantina Mexican restaurant, 300-plus new parking spaces, as well as the expansion of our gaming floor with an additional 225 slot machines. We're hoping that more hotel rooms will be our very next step when the Events Center is completed.

We look forward to welcoming you to the Silver Reef Hotel•Casino•Spa soon, and hope that you'll keep an eye out for the exciting concerts we'll be hosting in the new - larger - Events Center.

Cordially,


Kathryn Libby
Front Office Manager
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Seattle, Washington
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 August 2012

In the middle of no place but close to Bellingham and Ferndale, the Silver Reef is a good place for golfers who want to play some excellent nearby golf courses and relax after their round. Good restaurants, excellent services and for non-smoking game players this casino offers a smoke free area. The price is right and the location is convenient.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathrynLibby, Front Office Manager at Silver Reef Hotel Casino Spa, responded to this review, 9 August 2012
Thank you for your excellent review! The Silver Reef strives to continually improve our products and services, and feedback from customers is of great assistance in this endeavor.

I was pleased to hear good things about your recent visit. Your comments will be passed along to the appropriate people to let them know they are doing a good job. Thank you for taking the time to share your experience with others.

We look forward to seeing you again on future golf trips!

Cordially,
Kathryn
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
langley
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 August 2012

This hotel is a real gem. The staff were so friendly and helpful. The hotel room was incredible super clean and very spacious. The beds were amazingly comfortable. We loved the food choices as well as the casino. They just run a top notch business based on customer service. We will be back again we enjoyed our stay so much

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank saybert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathrynLibby, Front Office Manager at Silver Reef Hotel Casino Spa, responded to this review, 7 August 2012
Thank you so much for the wonderful praise!

The Silver Reef works hard to provide excellent service to every guest, every time, and I'm happy that we suceeded with your visit. I'll make sure to pass along the positive feedback to our staff.

Hope you come visit us again.

Cordially,
Kathryn
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver Island, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2012

the Silver Reef Hotel was just ok the hotel staff were helpful but casino staff horrible not a planning on ever returning much better value other Washington casino resorts don't waist your time here, the food at the buffet is next to lousy in qaulity the breakfast does'nt even have bacon and there's not much to choose from the casino is run by a bunch of idots definetely not customer freindly place

Room Tip: don't go here
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank billy306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathrynLibby, Front Office Manager at Silver Reef Hotel Casino Spa, responded to this review, 9 August 2012
Thank you for taking the time to post a review; the Silver Reef strives to provide an excellent experience, and feedback from our guests is valuable to achieving that.

To that end, I would hope that you could provide more specific information about what you didn't like about your visit: What did - or didn't - the casino staff do? What about the buffet did you not like? What made you feel that the property isn't customer friendly?

I would love to hear more from you so that we can work to make things right for other guests, and in hopes that you would visit us again. Please feel free to email me via Trip Advisor, or call the hotel and ask to speak with Kathryn. Thank you for your time.

Cordially,
Kathryn Libby
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, Washington
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 July 2012

The room was very clean; my wife even commented that the bathroom was perfect. This is an accomplishment. I overheard the front desk telling someone the hotel was fully booked, but between the two nights we stayed there we heard sounds of other residents just once, and very briefly at that.

The 'Adults Only' pool time was quiet, and the steam room and sauna were empty except us. It made for very relaxing evenings.

Very minor downs: The parking attendant directed us to the remote lot and said there was a shuttle; there was no shuttle in sight and no obvious place to wait. It was fortunately a very short walk back to the hotel.

The in-casino restaurants were a bit smokey so we went over to downtown Ferndale instead.

The elevators are immediately adjacent to the pool-area entrance, so there is no chance of having to traipse through the lobby in swimwear.

Room Tip: The Executive level was amazing quiet, and affords a nice view of the surrounding fields.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jhmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathrynLibby, Front Office Manager at Silver Reef Hotel Casino Spa, responded to this review, 7 August 2012
Kathryn Libby, Front Office Manager at Silver Reef Hotel Casino and Spa, responded to this review
July 25, 2012
Thank you for your Trip Advisor review! Your feedback is valuable to us because it helps us to continually improve our products and services.

I was sorry to hear of your disappointment with the courtesy shuttle; we're working hard to take care of our guests during the construction of our Events Center. I hope you'll accept my apologies in this instance.

On the other hand, it was good to hear you were happy with the cleanliness of your room, and I'll be sure to pass that along to our Housekeeping staff.

Your friendship is important to us, and we look forward to welcoming you back to the Silver Reef Hotel Casino Spa soon and often.

Cordially,
Kathryn
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Silver Reef Hotel Casino Spa

Property: Silver Reef Hotel Casino Spa
Address: 4876 Haxton Way, I-5 exit 260, Ferndale, WA 98248-9130
Phone Number:
Region: United States > Washington > Ferndale
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Ferndale
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Silver Reef Hotel Casino Spa 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Silver Reef is the Home of the Best Slots and Biggest Winners! We are located 90 minutes North of Seattle and 60 minutes South of Vancouver, BC, open 24 hours a day, seven days a week, complete with a non-smoking section. In addition to a high quality gaming experience, we have a 206 room hotel, five restaurants (including our Award Winning Steak House), four bars, two espresso bars, and a relaxing spa. Located off I-5 Exit 260 & 4 minutes West in Ferndale, WA. ... more   less 
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Also Known As:
Silver Reef Hotel Ferndale
Silver Reef Hotel Casino Spa Ferndale, Washington

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