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“Relaxing stay and a good spa”

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Silver Reef Hotel Casino Spa
Ranked #1 of 4 Hotels in Ferndale
Reviewed 9 December 2012

The stay was mostly good. Good food and really good spa. Food was good but waiting is too long. The hotel is expanded and there was interruption in power. Not a really big deal but our final bill was affected. Also, at this time there is a bridge under repair causing a lengthy detour. This supposed to last about two months.

Stayed: December 2012, travelled as a couple
Thank WojtekLisicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathrynLibby, Front Office Manager at Silver Reef Hotel Casino Spa, responded to this reviewResponded 4 January 2013

Thank you for your Trip Advisor review!

The Silver Reef strives to continually improve our products and services, and feedback from customers is of great assistance in this endeavor.

I was pleased to hear good things about your recent visit. Your comments will be passed along to the appropriate people to let them know they are doing a good job.

And thank you for visiting us while the bridge was out! The bridge HAS been fixed, and guests no longer have to tour the surrounding farmlands to visit us.

Cordially,
Kathryn Libby
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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316 - 322 of 394 reviews

Reviewed 8 December 2012

Can't say enough about our recent 4 day stay at Silver Reef. The hotel rooms are large and comfortable, the water pressure strong for nice showers, plenty of place to sit and relax. Housekeeping service prompt and efficient. Front desk staff very friendly and helpful. Computer in front lobby was complimentary as were the newspapers. Nice lobby with fireplace and comfy seating. Used the spa on two occasions, very good staff, and very reasonable prices - 25% off posted rates for people staying at the hotel. So easy to get into the casino. Enjoyed the casino very much, felt the slots paid out well and gave lots of bonus rounds. Restaurants were great deals too, enjoyed the buffets, the coffee shop, and had a special night at the Steak House. The servers at all restaurants made us feel very special. The Steak House staff were very professional and knowledgeable and we especially enjoyed the caesar salad prepared tableside. Only problem with the hotel is that it is in the middle of nowhere and there were no places to go for long walks, at least no sidewalks to comfortably walk. But that was a minor inconvenience, we loved everything!

Room Tip: we asked for a higher floor, but I don`t think it made any difference.
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  • Stayed: December 2012, travelled as a couple
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Thank invue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathrynLibby, Front Office Manager at Silver Reef Hotel Casino Spa, responded to this reviewResponded 4 January 2013

Thank you for your Trip Advisor review!

The Silver Reef strives to continually improve our products and services, and feedback from customers is of great assistance in this endeavor.

I was pleased to hear good things about your recent visit. Your comments will be passed along to the appropriate people to let them know they are doing a good job.

Cordially,
Kathryn Libby
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2012

Stayed here for one night while going to a wedding. We were able to check in before noon which was really nice. Our room was close to the elevator (as I had requested with online reservations). The king size room was really beautiful, very clean, decorated nice. We brought our Granddaughter with us at the last minute. Called the front desk and requested a roll away bed. It was brought within 10 mins. 20$ extra, but very nice. Nice pool area with spa. Very strict about no children in the pool after 9 pm. We ate lunch at the Pizzanini. The food was very good, but you have to stand in line to order it. Waited for 30 minutes to order and then had to wait longer for the food. Would not go there again. Had room service at 10:00 pm and it was really good. Walked thru the casino to get to the restaurant, but didn't stop to play. Looked like a casino and clean.

  • Stayed: September 2012, travelled with family
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Thank Jan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2012

We recently stayed here before catching a flight. Upon check in we found our room had not been vacuumed, I found nuts and condiments on floor. Later we ate at Panasia (the only restaurant at the reef we had never eaten at). An hour or so after dinner my husband was violently Ill all night. It was so bad we almost had to cancel our flight and vacation. At check out I mentioned both of these issues and the hotel staff seemed to not really care. We are regular gamblers here and that night our room and dinner cost about $600 (including losses), I would expect more cleanliness in the rooms considering the amount of money people spend in the establishment.

  • Stayed: November 2012, travelled as a couple
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Thank Sheryl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathrynLibby, Front Office Manager at Silver Reef Hotel Casino Spa, responded to this reviewResponded 4 January 2013

Thank you for your Trip Advisor review.

The Silver Reef strives to continually improve our products and services, and feedback from customers is of great assistance in this endeavor.

I was disappointed to learn of the cleanliness issue on your recent visit, and I hope you will accept my apologies in this instance. Moreover, I'm disappointed that the staff at check out seemed unconcerned. Please be assured that your experience was not indicative of the high standards that we have set.

If you would like to contact me directly through the Trip Advisor email, I would be happy to chat with you about your experience and what we might do to make this right for you.

Cordially,
Kathryn Libby
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2012

We have been to this casino several times but have always stayed in the RV parking area, which is nice and heavily patroled by security. This time we decided to try the hotel. Our room was on the 6th floor in a Diamond Executive King room. The room was very clean and very comfortable. The bed was great!! They claim these rooms have upgraded amenities and a private lounge. This seems like a bit of an overstatement. I would have expected a mini fridge and/or a microwave but there was neither. The private lounge is just a sitting area with a TV outside the elevator. It is nicely decorated and comfortable but I guess I just assumed there would be a bar or .....But, we were still very satisfied with our room. The pool area is nice and they have swim time in the evenings for adults only. I can't comment on the spa as we didn't use it, but hotel guests get 25% off spa treatments. The food at the restaurants is pretty good. I haven't eaten at all restaurants yet, but what we did have was good. We did pretty good at the slots and love the new non-smoking area! The staff we came in contact with were all extremely friendly and went all out to ensure we were satisfied! Be sure to join the players club here because there are many perks, including a free meal every year and discounted rooms!! We look forward to going back soon!

Room Tip: Ask for a room away from the elevator and any children! Higher rooms are quieter.
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  • Stayed: November 2012, travelled as a couple
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2  Thank urwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2012

We like this hotel, it is affordable and offers a large room, good casino, several restuarants, a nice pool for the kids. Staff is always helpful and rooms are always clean. There are also several malls nearby if you want to spend the day out of the hotel and in the evenings (weekends) they have live music at the casino.

  • Stayed: October 2012, travelled with family
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Thank karmaland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

Although no reservation, we quickly got our room. Staff were very helpful and real pleasant to deal with. Very nicely appointed king size room with all the amenities and the hotel has a large pool and a spa. The casino now has a separate non smoking area which my wife and I really appreciate. Had a great dinner at their steak house and then listened to some live music.Our last minute decision to stop at the hotel was great.

  • Stayed: October 2012, travelled as a couple
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Thank bill w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silver Reef Hotel Casino Spa

Address: 4876 Haxton Way, I-5 exit 260, Ferndale, WA 98248-9130
Phone Number:
Region: United States > Washington > Ferndale
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Ferndale
Price Range: £99 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Silver Reef Hotel Casino Spa 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Silver Reef is the Home of the Best Slots and Biggest Winners! We are located 90 minutes North of Seattle and 60 minutes South of Vancouver, BC, open 24 hours a day, seven days a week, complete with a non-smoking section. In addition to a high quality gaming experience, we have a 206 room hotel, five restaurants (including our Award Winning Steak House), four bars, two espresso bars, and a relaxing spa. Located off I-5 Exit 260 & 4 minutes West in Ferndale, WA. All hotel rooms on property are now non-smoking and pets will no longer be allowed. ... more   less 
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Also Known As:
Silver Reef Hotel Ferndale
Silver Reef Hotel Casino Spa Ferndale, Washington

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