We had a trip planned with Rainforest Paddlers on the Quillayute River. From the start this company seemed disorganized and unprofessional. I called to asked the availability for a certain date and the girl said she didn't know how to do that and asked me to call back in an hour. I called back and once again asked for the availability and was once again told to call back. I then questioned why she couldn't tell me if a date was avaialble and she then said she was able to do that.???
A trip was booked. There was no confirmation number, emails or follow up calls. We arrive at the meeting point for our trip and noone was there. We waited and waited. We then ventured up to the launch site and found noone. I stopped into a local store to look up their phone number and he said he saw the owner and his truck hauled away by a wrecker a while ago. He then called Rainforest Paddlers and spoke with a woman who knew nothing of the break down. She called back and stated what we already knew (that the person broke down)and said our trip was cancelled....sorry. There were no phone calls or attempts to reach us prior to this. There was no attempt made to keep us as a future customer. May be good for others but I will not recommend this company to anyone who visits.
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